• Process access requests, approvals, and role assignments across corporate systems and services. • Maintain least-privilege access policies and follow security best practices. • Manage employee onboarding and offboarding — account creation, access provisioning, device setup, and equipment return. • Conduct regular access audits and review logs for anomalies or policy violations. • Maintain an up-to-date access registry across all systems. • Procure, configure, and distribute laptops, peripherals, and mobile devices. • Troubleshoot and resolve hardware and software issues for employees. • Maintain IT asset inventory — tracking, labeling, and decommissioning equipment. • Support and maintain office network infrastructure (Wi-Fi, switches, printers, VPN). • Provide first-line IT support (helpdesk) for the team. • Configure and prepare workstations for new employees. • Resolve day-to-day IT issues promptly and document solutions. • Manage SaaS accounts and software licenses — provisioning, renewals, and cost tracking. • Maintain and monitor corporate SaaS subscriptions and software licenses. • Track renewal dates and optimize licensing costs. • Analyze subscription usage to identify unused or duplicate licenses. • Communicate with vendors regarding pricing, contract terms, and renewals. • Identify repetitive IT tasks and automate them where possible. • Document IT processes, runbooks, and troubleshooting guides. • Propose and implement improvements to IT processes and tools.

Role Description This is a fast-paced, dynamic IT position. You will work hands-on with the latest technology in multiple client environments while engaging our clients to understand their technology needs and enhance their technology efficiencies. You are a motivated and customer-focused Level II system administrator who supports our clients' Hybrid Cloud Infrastructure. You have hands-on expertise in server/OS, networking, and storage systems, and will play a critical role in supporting multiple client environments. - Install, configure, and maintain servers, network devices, and storage systems following pre-defined processes. - Monitor system performance and make recommendations for improvements. - Implement automation scripts to streamline routine tasks at the direction and support of our engineering department. - Support network infrastructure, including switches, routers, and firewalls. - Assist in implementing network improvements through the direction of the engineering department. - Support storage solutions, ensuring data integrity and availability. - Support regular backups and disaster recovery testing at the direction of the engineering department and know process documentation. - Experience patching various devices with known processes and tools during a patching cycle. - Manage virtual machines, storage accounts, and networking within cloud environments such as AWS, Azure, or GCP. - Support robust IAM policy and security measures within the public cloud. - Build/Maintain detailed documentation of IT systems, configurations, and procedures. - Ensure compliance with organizational policies and industry standards. Qualifications - Proficient with server operating systems (e.g., Windows Server, Linux, VMware). - Strong networking knowledge (e.g., Firewalls, Switches, and Routers). - Experience with storage technologies (e.g., NAS, SAN, backup solutions). - Working experience with Observability tools (e.g., Logic Monitor, RMM). - Familiarity with Scripting tools (e.g., PowerShell, Python). - Working knowledge of cloud platforms (e.g., AWS, Azure, GCP). - Experience working in an MSP multi-tenant environment. - Certifications such as Microsoft Certified: Azure Administrator, CCNA, or VMware VCP. Requirements - Shift Schedule: 12-hour day shift (6:00 AM to 6:00 PM Mountain Time), operating on a 12/7 rotational schedule. - Holiday: Required to work if a holiday lands during your shift; holiday pay includes hours worked plus 8 hours of holiday at your regular hourly rate. - Onboarding and Training Schedule: First 3 weeks will be Monday through Friday 9:00 AM to 5:00 PM Mountain. - Location requirements: Work from home in the United States. Benefits - Estimated Starting Salary/Wage Range: $30.00 - 33.50 hourly, paid on a semi-monthly basis. - Differential Pay: Includes a 10% shift premium for non-standard work schedules. - Four weeks of annual accrued PTO. - Seven paid national holidays. - Medical, dental, vision options. - Company-paid life insurance, short and long-term disability. - Voluntary benefits such as critical illness and accident. - Voluntary Legal Shield and identity theft protection. - Discretionary annual 401k match plan. - Generous employee referral bonus plan. - Employee Assistance Program. - Access to over 90,000+ courses in ADP My Learning. - StandOut employee engagement tools. - Eligible to apply for a Pluralsight license. - Eligible to apply for NexusTek Technical Academy or Leadership Academy. Interview Process - Application and Screening Stage: Submit your application; recruiters will contact you for a 20-minute introductory screening if selected. - Interview Stage: One-hour technical interview with a team member (virtual) and one-hour interview with the hiring manager (virtual). - References: 3 professional references, at least one direct supervisor. - Opportunity for additional conversations with team members.

Role Description TREELAX Partner digitalisiert die Baumpflege. Wir sind ein schnell wachsendes Softwareunternehmen und helfen Fachbetrieben in ganz Deutschland, ihre Abläufe einfacher, effizienter und moderner zu gestalten – mit einer Software, die exklusiv für die Baumpflege entwickelt wurde. Damit unsere Partnerbetriebe im Alltag verlässlich Antworten bekommen und ihre Systeme reibungslos laufen, suchen wir jemanden, der gerne im Hintergrund die Fäden in der Hand hält. Jemanden, der mit Geduld zuhört, mit Sorgfalt arbeitet und Freude daran hat, anderen den Arbeitsalltag leichter zu machen – ob am Telefon, im Chat oder in der Systemkonfiguration. - Richte die Systeme unserer Partnerbetriebe ein: Stammdaten anlegen, Module konfigurieren, Vorlagen vorbereiten. - Sei erste Anlaufstelle im Tagesgeschäft: Beantworte Fragen unserer Partner per WhatsApp, Chat und E-Mail – pragmatisch, freundlich, lösungsorientiert. - Arbeite eng mit dem Schulungsteam zusammen, das dich brieft und die Trainings beim Partner durchführt. - Dokumentiere Lösungen und hilf dabei, unsere Wissensdatenbank weiterzuentwickeln. - Sei die Schnittstelle zur Technik: Bereite Themen für unser Entwicklerteam auf und halte alle Beteiligten auf dem Laufenden. - Denke mit: Wo wiederholen sich Fragen? Was lässt sich vereinfachen? Bringe Verbesserungsvorschläge ein. Qualifications - Berufserfahrung – idealerweise mit Bezug zu Software/ERP-Systemen oder zur Baumpflege. - Sorgfalt und Verlässlichkeit: Wenn du etwas übernimmst, läuft es – ohne dass jemand nachfragen muss. - Freude an Kundenkommunikation: Geduldig, hörst zu und erklärst Dinge auf Augenhöhe. - Mindestens 2 Jahre Erfahrung mit digitalen Geschäftsanwendungen – idealerweise ERP, CRM oder Buchhaltungssoftware. - Strukturiertes Denken: Analysierst Prozesse, dokumentierst sauber und findest dich in komplexen Systemen schnell zurecht. - Schnelle Reaktionsfähigkeit im Support – maximale Antwortzeit von 24 Stunden (Mo–Fr). - Gutes Englisch ist hilfreich für die Abstimmung mit unserem internationalen Entwicklerteam, aber kein Muss. Benefits - 100% Remote: Arbeite, wo du am produktivsten bist – in ganz Europa. - Vollzeit oder Halbtags möglich – durchgängige Erreichbarkeit für unsere Partner. - Faire Vergütung, die zu deiner Erfahrung passt. - Nah dran am Handwerk: Arbeite mit echten Menschen und Betrieben. - Ein motiviertes, kleines Team, das Qualität, Offenheit und gegenseitiges Vertrauen lebt. - Langfristige Perspektive: Wir suchen jemanden, der mit uns wächst und Verantwortung übernimmt.

• Administer and optimize the Yardi Aspire LMS, including user management, learning assignments, reporting, course structures, and overall learner experience across a multi-site environment • Develop and maintain dashboards, reports, and learning analytics to monitor engagement, compliance, completion trends, adoption metrics, and program effectiveness • Analyze learner data and feedback to identify gaps, risks, and opportunities for continuous improvement and operational efficiency • Partner cross-functionally with internal and external stakeholders to support scalable learning strategies and system enhancements • Support instructor-led, virtual, eLearning, and blended learning programs through LMS setup, coordination, and operational support • Provide actionable insights and recommendations to improve learning effectiveness, learner experience, and business outcomes • Continuously improve learning systems, reporting processes, workflows, and training operations while maintaining LMS and learning technology best practices