System Setup & Support

Location

Europe

Posted

11 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

System Setup & Support

TE-Time GmbH

Role Description TREELAX Partner digitalisiert die Baumpflege. Wir sind ein schnell wachsendes Softwareunternehmen und helfen Fachbetrieben in ganz Deutschland, ihre Abläufe einfacher, effizienter und moderner zu gestalten – mit einer Software, die exklusiv für die Baumpflege entwickelt wurde. Damit unsere Partnerbetriebe im Alltag verlässlich Antworten bekommen und ihre Systeme reibungslos laufen, suchen wir jemanden, der gerne im Hintergrund die Fäden in der Hand hält. Jemanden, der mit Geduld zuhört, mit Sorgfalt arbeitet und Freude daran hat, anderen den Arbeitsalltag leichter zu machen – ob am Telefon, im Chat oder in der Systemkonfiguration. - Richte die Systeme unserer Partnerbetriebe ein: Stammdaten anlegen, Module konfigurieren, Vorlagen vorbereiten. - Sei erste Anlaufstelle im Tagesgeschäft: Beantworte Fragen unserer Partner per WhatsApp, Chat und E-Mail – pragmatisch, freundlich, lösungsorientiert. - Arbeite eng mit dem Schulungsteam zusammen, das dich brieft und die Trainings beim Partner durchführt. - Dokumentiere Lösungen und hilf dabei, unsere Wissensdatenbank weiterzuentwickeln. - Sei die Schnittstelle zur Technik: Bereite Themen für unser Entwicklerteam auf und halte alle Beteiligten auf dem Laufenden. - Denke mit: Wo wiederholen sich Fragen? Was lässt sich vereinfachen? Bringe Verbesserungsvorschläge ein. Qualifications - Berufserfahrung – idealerweise mit Bezug zu Software/ERP-Systemen oder zur Baumpflege. - Sorgfalt und Verlässlichkeit: Wenn du etwas übernimmst, läuft es – ohne dass jemand nachfragen muss. - Freude an Kundenkommunikation: Geduldig, hörst zu und erklärst Dinge auf Augenhöhe. - Mindestens 2 Jahre Erfahrung mit digitalen Geschäftsanwendungen – idealerweise ERP, CRM oder Buchhaltungssoftware. - Strukturiertes Denken: Analysierst Prozesse, dokumentierst sauber und findest dich in komplexen Systemen schnell zurecht. - Schnelle Reaktionsfähigkeit im Support – maximale Antwortzeit von 24 Stunden (Mo–Fr). - Gutes Englisch ist hilfreich für die Abstimmung mit unserem internationalen Entwicklerteam, aber kein Muss. Benefits - 100% Remote: Arbeite, wo du am produktivsten bist – in ganz Europa. - Vollzeit oder Halbtags möglich – durchgängige Erreichbarkeit für unsere Partner. - Faire Vergütung, die zu deiner Erfahrung passt. - Nah dran am Handwerk: Arbeite mit echten Menschen und Betrieben. - Ein motiviertes, kleines Team, das Qualität, Offenheit und gegenseitiges Vertrauen lebt. - Langfristige Perspektive: Wir suchen jemanden, der mit uns wächst und Verantwortung übernimmt.

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