Role Description As an AI Applications Engineer - AI Integration, you will build the next generation of AI-powered applications for cybersecurity and compliance intelligence. This will include designing and developing backend services that aggregate data across multiple systems, integrate AI capabilities, and deliver predictive insights to enterprise customers. You will work on a multi-tenant SaaS platform that supports organizations with complex hierarchies and high data demands. Your role will include designing APIs, building AI-powered data processing pipelines, and optimizing large-scale database operations to enable real-time business intelligence. Duties and Responsibilities - Design and build REST APIs in Node.js and PHP to deliver dashboard data and AI-driven insights. - Integrate LLM APIs (e.g., OpenAI, Anthropic, Cohere, Google Gemini, Azure OpenAI) for natural language recommendations, reporting, and risk analysis. - Ability to quickly create Proof-of-Concept code and engage with multiple stakeholders to drive PoC productization. - Develop Python microservices with pandas, numpy for preprocessing, analytics, and statistical modeling. - Implement real-time data aggregation pipelines from existing SQL databases. - Design and optimize database schemas for multi-tenant SaaS and time-series data storage. - Build serverless functions (AWS Lambda) for asynchronous AI processing and pipeline orchestration. - Implement event-driven workflows using SQS, EventBridge, or equivalent messaging systems. - Develop algorithms for pattern recognition, anomaly detection, and trend analysis. - Create predictive models for forecasting and risk scoring. - Implement caching strategies (e.g., Redis) for dashboard performance optimization. - Build automated report generation with PDF export and scheduled delivery. - Optimize SQL queries for high-volume data aggregation across multiple organizations. Qualifications - 5+ years backend development experience with production systems at scale. - Hands-on experience with LLM API integrations (OpenAI, Anthropic, Cohere, Google Gemini, or similar). - Strong PHP skills (including legacy system integration) and Node.js for API/microservice development. - Strong Python skills with PyTorch, TensorFlow, pandas, numpy, and data manipulation expertise. - Experience with AWS services (Lambda, ECS, RDS, SQS, EventBridge, S3). - Advanced SQL skills including query optimization, indexing, and schema design. - Experience in REST API design and third-party integrations. - Knowledge of multi-tenant architectures and data isolation strategies. - Experience with real-time systems (WebSockets, message queues, or event streaming). - Proficiency with Git, Docker, and CI/CD pipelines. - Experience with database migration and data synchronization. - Strong understanding of caching strategies and performance optimization. Preferred Qualifications - Familiarity with prompt engineering and AI optimization techniques. - Experience with AWS AI Infrastructure including Bedrock, SageMaker. - Experience with time series analysis and statistical modeling. - Background in cybersecurity, compliance, or risk management software. - Strong understanding of serverless and event-driven architecture. - Experience with ETL pipelines and orchestration frameworks. - Experience modernizing and refactoring legacy PHP applications. - Experience with business intelligence systems and executive reporting. - Familiarity with anomaly detection algorithms and predictive analytics. - Experience with scaling strategies for SaaS platforms (horizontal scaling, sharding, etc.). - Knowledge of monitoring and observability tools (CloudWatch, logging frameworks). Compensation The salary offer to the successful candidate will be based on job-related education, geographic location, training, licensure and certifications, and other factors. We provide significant career growth, competitive compensation, and a benefits package including generous personal time off, holiday pay, health insurance, and pension.

Role Description The Contact Center Engineer is responsible for designing, implementing, and maintaining the organization's contact center technology infrastructure. Working within a collaborative engineering team, this role plays a key part in delivering seamless omnichannel customer experiences through cloud-based CCaaS platforms, telephony integrations, and CRM connectivity. The ideal candidate brings hands-on experience with modern contact center platforms — particularly Genesys Cloud — and a strong ability to translate business requirements into reliable, scalable technical solutions. This position operates with a moderate degree of independence while partnering closely with IT, operations, and customer experience stakeholders. Qualifications - Bachelor’s degree in computer science, information technology, telecommunications, or a related field — or equivalent combination of education and experience - 2–4 years of hands-on experience in contact center engineering, telecommunications engineering, or a closely related IT infrastructure role - Demonstrated experience administering or engineering at least one enterprise CCaaS platform (Genesys Cloud strongly preferred) - Proven track record integrating CCaaS platforms with CRM applications via APIs - Experience with SIP/VoIP protocols, PSTN connectivity, SBCs, and carrier management is a plus - Experience with UCaaS platforms including Webex cloud calling is a plus Requirements - Design, deploy, configure, and maintain CCaaS platforms including TrueBlue’s Genesys Cloud implementation - Build and optimize inbound/outbound call flows, IVR trees, ACD routing strategies, and skill-based routing configurations - Manage omnichannel routing across voice, chat, email, SMS, and social messaging channels - Coordinate deployment of feature updates and perform vendor change management activities - Monitor system health, availability, and performance using platform; respond to incidents and escalate as appropriate - Administrate user access, roles, and permissions - Develop, configure, and maintain CRM integrations with Salesforce, ServiceNow, Zendesk, and internal homegrown CRM applications via REST/SOAP APIs, webhooks, and middleware platforms - Build screen-pop, click-to-dial, and embedded softphone integrations between CCaaS platforms and CRM systems - Implement CTI (Computer Telephony Integration) solutions and ensure accurate data synchronization between contact center and CRM platforms - Collaborate with development teams on custom API connectors, data transformation logic, and event-driven workflows - Build and maintain real-time and historical reporting dashboards, support wallboard and supervisor monitoring configurations - Assist with call recording, Quality Management (QM), and Workforce Management (WFM) platform configurations - Ensure contact center systems adhere to security, compliance, and data privacy standards - Document technical configurations, architecture diagrams, runbooks, and change management records - Serve as a Tier 2/3 escalation resource for contact center platform issues; partner with vendor technical support as needed - Work with contact center operations leadership to gather requirements, assess impact of changes, and deliver solutions aligned to business objectives - Evaluate emerging contact center technologies (AI/virtual agents, conversational IVR, real-time transcription, sentiment analysis) and provide recommendations - Participate in on-call rotation Benefits - 6 paid holidays - 1 paid floating holiday - Up to 20 days of Paid Time Off per year - Medical/Dental/Vision insurance - Company-matching 401(k) - Employee Stock Purchase Program - Other programs and perks

• Build and lead strategic relationships with key influencer customers across regions to drive long-term sales influence. • Set and execute the influencer strategy, targeting existing priority firms while identifying and cultivating new firms and individuals to expand influence. • Serve as the technical subject matter expert, providing code, standards, and solution guidance to consulting engineers, end users, and sales teams. • Identify customer needs and market opportunities by leveraging customer insights, market trends, and competitor research to prospect and shape demand. • Manage opportunity flow, ensuring sales opportunities are identified, reported, tracked in Salesforce, and passed to the appropriate sales owners. • Create and maintain key influencer account strategies, measuring customer perception, team credibility, and overall impact of influence efforts. • Act as an industry thought leader and customer advocate, sharing market insights internally, representing the company externally, and aligning influence activities with business targets.

Role Description The Business Application Tech - Affordable Experience will work cooperatively with our associates, internal resources, and vendors to resolve issues related to our business application software. By understanding, analyzing, prioritizing, and resolving incidents in a timely and professional manner, the Business Application Tech - Yardi Affordable will contribute to the excellent customer service experience that employees and customers of CONAM are accustomed to receiving. Duties and Responsibilities - Application Support - Provide expertise with our affordable property management software systems to issues timely for our customers and team members. - Document, track and monitor all incidents and provide a timely resolution; test and verify fixes to ensure resolution; generate knowledge articles for technicians and requestors. - Utilize service desk software to manage incidents and service requests. - Communicate effectively with all users with a focus on the end user reassessing/resolving issues as appropriate. - Manage user expectations through constant communication in a courteous and professional manner. - Partner with all application vendors and escalations of critical or stalled issues and roadmap alignment. - Testing of application upgrades and custom reports. - Creation of custom articles to provide tools for our associates to resolve their issues without needing to engage with IT. - Partnering with other teams within the department to look for efficiencies and process improvement opportunities. - Property Setup - Configure affordable Projects and related setup as new properties are onboarded in Yardi Affordable. - Develop plans to configure Yardi Affordable in existing conventional properties that have affordable units in their mix. - Create checklists so progress can be clearly measured and communicated to Operations team. - Rent/UA Changes - Enter affordable rent changes as needed per client request and in compliance with applicable management agencies. - Income Limit Updates - Partner with Compliance department to make sure Income Limit updates are imported or entered as needed to ensure we are in compliance. - All other duties as assigned. Qualifications - High school diploma or GED required, college education or equivalent certification path preferred. - Minimum (2) years of experience supporting Yardi affordable property management in a support position. - Knowledge of affordable housing programs (HUD, LIHTC, HOME) required. - HCCP/COS certification or equivalent a plus. - Strong Microsoft Office skills including Excel spreadsheet generation and management. - Knowledge of basic accounting principles a plus. - Experience working in a fast-paced support environment, keeping track of multiple simultaneous priorities. - Effectively communicate (written and verbally) with individuals at all organizational levels. - Ability to gather, interpret information effectively and conduct research into a wide range of subjects as required. - Strong organization skills including prioritization of tasks and attention to detail. - Proven ability to manage multiple assignments under tight deadlines. - Function well in a team as well as a setting with limited supervision. - Robust problem-solving and logical analysis skills, as well as effective troubleshooting and diagnostic skills. - Strong interpersonal skills-including verbal, written communication skills and excellent listening skills. - Excellent track record of delivering accurate, high-quality, enterprise grade solutions. - Commitment to excellent customer service for internal and external customers. Benefits - Medical, dental, vision insurance. - Pet insurance. - Life insurance and identity theft protection. - Paid sick and vacation time. - 401(k) plan with company match. - Flexible Spending Accounts (FSAs). - Employee Assistance Program (EAP). - Additional perks: Service award days, floating holiday, early earned wage access and more. Additional Information This position is contingent upon passing a background check, employment verification, and drug screening. CONAM will consider qualified applicants with criminal histories in a manner consistent with the requirement of the law. We are an Equal Opportunity Employer and encourage all qualified candidates to apply.