• Partner with clients to assess, design, and enhance privacy programs aligned with regulatory and industry requirements. • Interpret and advise on European data protection and privacy laws, including the GDPR, ePrivacy requirements, and applicable EU regulatory obligations. • Conduct privacy assessments, risk evaluations, and audits to identify gaps and create remediation strategies. • Lead the implementation and configuration of privacy management tools (e.g., OneTrust, TrustArc) for data mapping, DPIAs, cookie consent, subject rights, privacy notices, and more. • Collaborate cross-functionally with legal, compliance, IT, and business stakeholders to operationalize privacy programs. • Provide hands-on support during technology implementations and recommend privacy-enhancing technologies where applicable. • Contribute to internal knowledge-sharing, service offering development, and mentoring junior team members. • Support multiple concurrent projects in a fast-paced, results-driven consulting environment. • Engage in thought leadership, including developing reports and presentations that communicate findings, strategies, and roadmaps.

• Co-design the evaluation framework with the Climate Catalyst learning team, including a working session that explains the rationale behind methodological choices, and facilitating a short internal learning session to build staff understanding of how to design and commission evaluations. • Conduct a ‘listening report’: structured qualitative engagement with programme partners and stakeholders (industry, financial institutions, civil society, researchers, philanthropies) to capture perspectives on programme relevance, effectiveness, and influence. • Gather and synthesise qualitative and quantitative evidence of impact, including from individuals and organisations engaging with programme outputs. • Assess the effectiveness and value of network-building activities, with specific attention to IGSN’s role in driving ecosystem change. Methods might include ecosystem mapping or network analysis to assess relationship-building and influence pathways. • Establish a documented baseline to enable pre- and post-intervention impact assessments for new programme activities from mid-2026 onwards, including baseline indicators and/or frameworks for emerging workstreams. • Produce actionable recommendations to strengthen programme delivery and maximise impact in the remaining programme period.

Role Description We are hiring a creative and data-driven Gamification & Rewards Consultant for one of our partners, who are looking for someone to design and run innovative loyalty and engagement programs that drive customer retention and lifetime value. This role blends game design principles with loyalty strategy and analytics to build rewarding customer journeys across digital and physical touchpoints. This is a practical, hands-on role that gives you real experience in loyalty and rewards. You will need to enrol in the Certified Loyalty and Reward Specialist Course as part of the role requirements. Upon completion, you’ll receive a recognised certificate, qualifications, and practical skills you can use immediately. Train online at your own pace and take a clear step toward landing this role. If you’re ambitious, tech-curious, this opportunity is an ideal launchpad into a growing and rewarding career. Key Responsibilities - Design gamified loyalty programs, challenges, tiers, and reward structures that boost engagement. - Map customer journeys and identify moments to introduce game mechanics and incentives. - Build experiments and A/B tests to measure the impact of gamification elements on retention and spend. - Create clear specs and partner with product, design, engineering, and marketing teams to implement features. - Monitor program health via metrics (engagement, retention, redemption, ROI) and deliver actionable insights. - Maintain accurate program rules, reward catalogs, and operational workflows. - Train internal teams and create user-facing content to support program adoption. Qualifications - Strong analytical skills and comfort with metrics and experimentation. - Creative game-design thinking applied to customer behavior. - Excellent written and verbal communication; ability to translate strategy into execution. - Experience with CRM, loyalty platforms or marketing automation tools is a plus. - Willingness to complete a professional certification before starting the role. How to Apply Please submit your CV and a brief cover note that provides a bit about yourself and explains why you believe you’re the right fit. Company Description We’re not new to this. SMG Group has over 15 years of experience and has placed more than 3,000 people into new roles. We don’t believe in empty promises: complete our course, follow the process, and we’ll help you land the job. If you’re motivated, curious, and excited about technology, we’ll help you turn that into a career you can be proud of. Apply now, and one of our expert team members will guide you through the next steps. Testimonial "The easy-to-follow videos and content let me build a portfolio I could show employers. I received multiple interview invites and accepted a role as a Partnerships Manager. Highly recommend for anyone serious about this career." — Sofia M., Partnerships Manager

• Use design thinking concepts to help business decision-makers establish the primary goal for projects using an approach that encourages them to think beyond simply making existing processes more efficient. • Act as the technical subject matter expert for Dynamics 365 digital contact centre platform and CX solutions, including product demonstrations and presentations to prospective customers. • Stay up-to-date with the latest industry trends and technologies, and maintain a deep understanding of the Dynamics 365 digital contact centre platform and CX solutions. • Leads workshops with customers to understand their business requirements, documents requirements and design appropriate solutions. • Create Solution, Functional and Technical Specifications documentation for the project. • Have a good level of knowledge of all components of the Power Platform and stay current on Power Platform and related technologies, particularly Azure stack technologies that support the solution. • Mentor junior staff, sharing knowledge and experience to ensure that the team grows in experience and effectiveness. • Expected to be flexible with time and capable of working in a process-oriented environment. • Excellent communicator with the ability to operate within cross-functional teams.