Simplificar a vida com tecnologia e conectividade.
Mid-level Network Incident Analyst
Location
Brazil
Posted
11 days ago
Salary
0
Seniority
Senior
Job Description
Mid-level Network Incident Analyst
Brasil TecPar
• Direct, decisive customer support: Serve as the technical entry point for ISP customers, diagnosing and resolving issues without the need for basic escalation. • Keep customers informed about the status of critical incidents in a clear, empathetic and professional manner. • Network troubleshooting: Identify and resolve connectivity failures, latency issues and packet loss in transport and IP transit environments. • Routing configuration and adjustments: Perform maintenance and tuning of BGP and OSPF protocols, and configure VLANs, QinQ and tunnels.
Job Requirements
- Experience: Specialized support for service providers or operators (ISP/Telco).
- Routing protocols: Practical experience configuring and troubleshooting BGP and OSPF sessions.
- Networks and infrastructure: Proficiency in IPv4 and IPv6 addressing, VLANs and Layer 2 protocols.
- Transport environments: Familiarity with MPLS and QinQ to understand data flow to the customer.
- Interpersonal communication: Strong technical skills and empathy for direct customer interaction.
- Education: Bachelor’s degree or Technologist in Computer Networks, Telecommunications/Network Engineering, Computer Science or related IT fields.
- Technical training: Completed technical course in Telecommunications, Electronics or IT with hands-on experience in the field.
- Industry certifications: Cisco (CCNA/CCNP), Huawei (HCIA/HCIP), MikroTik (MTCNA/MTCRE) or Juniper (JNCIA).
Benefits
- RVI – Performance-based variable compensation
- Profit Sharing (PLR)
- Childcare assistance
- Life insurance
- Meal allowance / Food benefit
- Transportation voucher
- Mobility allowance
- Unimed health plan
- Dental plan
- Discounts at gyms (TotalPass)
- C4Life
- Discounted internet and mobile phone plans
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