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Onboarding Analyst – Customer Training
Location
Brazil
Posted
9 days ago
Salary
0
Seniority
Senior
Job Description
Onboarding Analyst – Customer Training
Contajá Contabilidade Online
• Conduct training sessions on taxation, tax regimes and fiscal obligations; • Guide clients on issuing service and/or product invoices; • Explain how the Contajá platform works; • Ensure the client starts operations with confidence and clarity regarding their tax processes; • Identify recurring difficulties and propose improvements to training processes; • Ensure a positive, welcoming experience at the start of the customer journey.
Job Requirements
- Knowledge of customer retention strategies;
- Intermediate skills in data analysis and reporting;
- Experience with communication tools and CRM platforms;
- Knowledge of tax planning, payroll and accounting;
- Knowledge of company registration, modification and dissolution processes;
- Basic CS (Customer Success) and CX (Customer Experience) skills;
- Intermediate proficiency in Microsoft Office.
Benefits
- 💚 Caju Benefits Card – R$ 700.00 per month to use as you choose;
- 💚 Unimed Health Plan – fully covered by Contajá; co-pay applies only when services are used;
- 🥳 Birthday Day Off – your day, your way;
- 🏋️ Wellhub (Gympass) – access to gyms and wellness platforms;
- 💆 Telepsychology – up to 2 free sessions per month;
- 🍉 Telenutrition – up to 2 free sessions per month;
- 🤗 15% discount on laboratory tests within the Dasa network;
- 🤗 30% discount on generic medications at Pague Menos stores and 20% on brand-name medications;
- 📝 Partnership with Estácio – support for your academic development;
- 🚀 ImpulsoJá Career Plan – more than a career plan, a springboard to success; discover how to progress levels, reach goals and achieve your professional objectives;
- 🎮 Gamification – earn virtual coins throughout your journey and redeem them for prizes such as a Kindle, participation in industry events, exclusive gifts and more.
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