• Lead and coordinate end-to-end launch processes for new projects and brands. • Manage collaboration between Licensing, Setup, Product, Payments, CRM, Support, Fraud, and Marketing teams. • Analyze target markets, regulatory requirements, and operational specifics before launch. • Ensure readiness across all business and operational streams before go-live. • Build and optimize operational workflows and internal processes. • Coordinate internal and external stakeholders involved in project execution. • Monitor post-launch performance and operational stability. • Identify risks, blockers, and process improvement opportunities. • Work closely with Product and other internal teams to align priorities and delivery timelines. • Support scaling and ongoing development of launched projects.

• Overseeing operational processes • Monitoring business performance • Coordinating internal teams • Ensuring operational efficiency across ongoing initiatives • Analyzing key product and financial metrics across projects • Identifying anomalies, risks, and growth opportunities • Conducting root-cause analysis with analysts and internal teams • Coordinating cross-functional teams to resolve operational incidents • Monitoring task execution and SLA compliance • Ensuring alignment and effective communication between internal departments • Translating business needs into actionable tasks • Initiating process improvements and scaling successful practices

Role Description We are looking for a proactive and detail-oriented IT Supply Operations Specialist to join our growing team. In this role, you will play a key part in ensuring smooth and efficient operational procurement processes across multiple IT categories. You will collaborate closely with Finance, Legal, IT teams, and external vendors to support timely purchasing, invoice processing, and payment operations within our ERP environment. This is an excellent opportunity for someone who enjoys working in a fast-paced international environment, has strong operational discipline, and wants to build expertise in IT procurement and supply operations. You’re welcome to work in our office in Amsterdam or remotely in Europe. - Manage IT-related procurement requests and invoice processing within ERP/procurement systems. - Ensure timely approvals, payment coordination, and accurate documentation. - Monitor procurement tickets, payment statuses, and operational workflows to maintain service efficiency. - Partner with Finance, IT, Legal, and vendors to resolve operational issues and streamline processes. - Support vendor onboarding and maintain procurement-related records and compliance. - Contribute to continuous improvement initiatives within procurement and supply operations. Qualifications - 1+ year of experience in IT Operations, Procurement Operations, Supply Operations, or a related field. - Hands-on experience with ERP or procurement management systems. - Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously. - High attention to detail and a structured, results-driven approach. - Good communication and stakeholder coordination skills. - Professional English proficiency, both written and spoken. Requirements - Experience working in a fast-paced tech or international environment. - Familiarity with procurement workflows, vendor management, or invoice lifecycle processes. - Interest in operational excellence and process optimization. Benefits - Competitive compensation - Career growth and learning opportunities - Flexibility and work-life balance - Collaborative and innovative culture - Opportunity to work on impactful AI projects - International environment and talented teams

• Act as the APAC lead for Salesforce Sales and Service Cloud, driving optimization initiatives that directly support Neogen’s commercial strategy. • Develop a deep understanding of APAC business processes and identify opportunities where Salesforce capabilities can enhance productivity, visibility, and customer engagement. • Lead complex cross-functional Salesforce projects from requirements through rollout and hypercare. • Manage backlog, prioritize enhancements, and coordinate sprints aligned to APAC business priorities. • Serve as the APAC escalation point for all Salesforce-related needs. • Lead onshore and offshore Salesforce business analysts, admins, and architects. • Provide clear direction, oversee execution quality, and support development of team capabilities. • Gather and document requirements through interviews, workshops, and site visits. • Translate business needs into functional specifications, user stories, and workflow designs. • Collaborate with other application teams to ensure end-to-end process integration. • Facilitate UAT, coordinate release evaluations, and drive rollout communication. • Develop training materials and deliver training across APAC teams. • Evaluate emerging Salesforce technologies and recommend adoption to advance APAC commercial execution. • Ensure that all enhancements align with corporate governance and global architecture direction. • Serve as the primary escalation contact for IT operations in APAC in coordination with Corporate IT. • Ensure communication of regional requirements and provide updates on IT-related changes that impact APAC teams. • Enforce global IT standards across APAC and ensure adherence to change management processes. • Track APAC-relevant IT enhancements within the global IT portfolio. • Own the resolution process for regional IT operational crises by engaging global service owners and local partners. • Maintain visibility of infrastructure, cybersecurity, and application issues affecting the region. • Engage regional business leaders to understand IT operational needs and ensure seamless coordination with corporate IT. • Provide consolidated updates on IT-related activity affecting APAC.