• Act as the APAC lead for Salesforce Sales and Service Cloud, driving optimization initiatives that directly support Neogen’s commercial strategy. • Develop a deep understanding of APAC business processes and identify opportunities where Salesforce capabilities can enhance productivity, visibility, and customer engagement. • Lead complex cross-functional Salesforce projects from requirements through rollout and hypercare. • Manage backlog, prioritize enhancements, and coordinate sprints aligned to APAC business priorities. • Serve as the APAC escalation point for all Salesforce-related needs. • Lead onshore and offshore Salesforce business analysts, admins, and architects. • Provide clear direction, oversee execution quality, and support development of team capabilities. • Gather and document requirements through interviews, workshops, and site visits. • Translate business needs into functional specifications, user stories, and workflow designs. • Collaborate with other application teams to ensure end-to-end process integration. • Facilitate UAT, coordinate release evaluations, and drive rollout communication. • Develop training materials and deliver training across APAC teams. • Evaluate emerging Salesforce technologies and recommend adoption to advance APAC commercial execution. • Ensure that all enhancements align with corporate governance and global architecture direction. • Serve as the primary escalation contact for IT operations in APAC in coordination with Corporate IT. • Ensure communication of regional requirements and provide updates on IT-related changes that impact APAC teams. • Enforce global IT standards across APAC and ensure adherence to change management processes. • Track APAC-relevant IT enhancements within the global IT portfolio. • Own the resolution process for regional IT operational crises by engaging global service owners and local partners. • Maintain visibility of infrastructure, cybersecurity, and application issues affecting the region. • Engage regional business leaders to understand IT operational needs and ensure seamless coordination with corporate IT. • Provide consolidated updates on IT-related activity affecting APAC.

Role Description We are looking for a skilled Para Planner to join a growing Australian financial planning team. Primary responsibilities will be to support financial planners in the preparation of Statements of Advice (SOAs), Records of Advice (ROAs), and ongoing client review documentation, ensuring accuracy and compliance with regulatory and licensee requirements. You will also liaise with clients, product providers, and other stakeholders to facilitate smooth advice preparation, implementation, and post implementation review. - Assist financial planners in preparing Statements of Advice, Records of Advice, and review documents - Conduct research on investment, superannuation, insurance, and retirement strategies to support advice recommendations - Prepare product and strategy comparisons, projections, and modelling outputs for adviser review - Collect and verify client information, product disclosure documents, and supporting documentation from clients and third parties - Liaise with product providers, fund managers, and platform administrators to monitor application status and expedite implementation - Respond to client inquiries and provide timely updates on advice and implementation progress - Maintain compliance with industry regulations, licensee standards, and company policies - Support the team with administrative tasks related to advice preparation, file notes, and CRM updates as required - Conduct post implementation and annual review preparation for clients Qualifications - Previous experience in an Australian financial planning para planning or advice support role required - Strong attention to detail and ability to work under pressure - Excellent organizational and time management skills - Strong written and verbal communication skills - Ability to work collaboratively within a team environment - Proficiency in using CRM and financial planning software, Microsoft Office, and Google Workspace - Understanding of Australian financial planning processes, FASEA standards, and licensee requirements - Working knowledge of superannuation, investment, insurance, and retirement planning concepts - Stable work-from-home setup (reliable internet, laptop/desktop, quiet workspace) Requirements - XPLAN experience highly regarded - Full-time, 100% work from home - Stable long-term role with an Australian employer - Employment (not a contractor role) with benefits — 13th month pay, health coverage, and paid annual & sick leaves - Training and support provided - Professional, collaborative team to work with

• Structure simple, efficient workflows to streamline the sharing of campaigns. • Monitor and follow up on amplification timelines to ensure consistent delivery. • Implement and track technical accessibility standards, including alt text, subtitles, captions, and color contrast. • Conduct quality control to ensure all published content strictly meets minimum accessibility requirements.

• Oversee end-to-end processing of diagnostic claims to ensure completeness, accuracy, and payer readiness. • Validate appropriate code stacking, modifiers, documentation, and payer-specific requirements prior to submission. • Drive improvements in clean claim rate and reduce avoidable rework. • Lead dual-path billing infrastructure supporting both insurance claims and institutional/client invoicing. • Oversee client billing processes including fee schedules and invoicing cycles. • Supervise cash application processes across ERA, EFT, lockbox, check, and patient payments. • Ensure timely and accurate posting aligned to defined turnaround times (TAT). • Monitor reconciliation processes to reduce unapplied cash and posting discrepancies. • Serve as primary escalation point for clearinghouse edits, system errors, and claim rejects. • Implement controls to prevent recurring errors and improve submission quality. • Ensure adherence to HIPAA, CMS/OIG guidance, and state/federal laboratory billing regulations. • Establish routine audit processes to validate billing accuracy and compliance. • Partner with Compliance and Legal on risk mitigation and audit readiness. • Leverage RCM platforms and rule engines to reduce manual touchpoints and increase automation. • Drive continuous improvement initiatives to accelerate time-to-bill and increase operational efficiency. • Standardize workflows, SOPs, and training across billing teams. • Develop and monitor KPIs including Clean Claim Rate (CCR), Days Sales Outstanding (DSO), submission timeliness, and posting accuracy. • Produce operational dashboards and insights to drive accountability and improvement. • Lead productivity management and performance reviews for billing and cash posting teams.