Role Description The Admin Support Specialist is responsible for delivering high-quality support to customers and platform administrators while serving as an escalation point for complex issues. This role combines customer support, troubleshooting, data analysis, and cross-functional collaboration to ensure a seamless customer experience and drive long-term customer satisfaction. The ideal candidate is a proactive problem solver who can manage escalated support cases, analyze program performance, create custom reports, and provide strategic insights to both customers and internal teams. This role works closely with Customer Success, Operations, Product, and Leadership teams to improve processes, mitigate customer risk, and support customer retention efforts. Position Duties - Provide timely, professional support to customers and platform administrators through troubleshooting, issue resolution, and ongoing product guidance. - Manage and resolve escalated customer issues, ensuring accurate communication, ownership, and follow-through to resolution. - Investigate and troubleshoot platform, reporting, and operational issues by collaborating with internal teams when necessary. - Create custom reports, dashboards, and program analyses to support customer needs and business objectives. - Adhere to department SLAs, KPIs, and quality metrics while maintaining a high standard of customer experience. - Provide continued education and training to admins who need additional support or product guidance. - Support internal knowledge sharing by assisting team members with complex cases and contributing to operational best practices. - Collaborate with leadership and Customer Success Managers to proactively identify and flag customers who may be at risk of churn. - Serve as a subject-matter expert and assist Driver Support Specialists with critical issues, questions, and complex cases. - Document recurring issues, solutions, and process improvements to help scale support operations. Qualifications - 2+ years in a customer support or operations role (experience as a Driver Support Specialist or similar preferred). - Comfortable working with dashboards, admin tools, and internal systems. - Excellent written and verbal communication skills with strong attention to detail. - Advanced Excel skills required; experience using XLOOKUP and other advanced formulas strongly preferred. - Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment. - Ability to collaborate effectively across teams and build strong working relationships internally and externally. - Customer-focused mindset with a proactive approach to problem-solving and continuous improvement. - Experience handling customer escalations and managing sensitive customer communications professionally and effectively. - Ability to create, analyze, and interpret reports to provide actionable insights and recommendations. - Experience supporting SaaS platforms or logistics/driver-based products. - Familiarity with SLAs, support metrics, and churn prevention strategies. - Experience mentoring or supporting junior support team members. Requirements - Where required by law, Motus provides a reasonable range of compensation for specific roles. The pay range for this role is $24.00 - $29.00 an hour. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. Benefits - Medical Insurance, Dental Insurance, Vision Insurance (effective day one). - Open Paid Time Off for pre-scheduled vacation and personal time off. - Up to 40 hours of Sick Time Off available annually for unexpected absences. - Flexible Spending Accounts & Health Savings Accounts. - Motus-Fidelity 401K Plan. - Company-paid Short/Long-term Disability & Basic Life Insurance Plans. - Family Planning and Parenting Support Benefits through Maven. - Support your mental, physical, professional and financial well-being through coaching and clinical therapy with Modern Health. - $1000 Home Office Reimbursement Program. - $2000 Internal Referral Program. - WorkAnywhere Reimbursement of Internet and Cellular Costs. - 16 weeks maternity and adoption leave. - 12 weeks paternity leave.

Role Description The Post-Market Surveillance Coordinator supports the ongoing monitoring, evaluation, documentation, and escalation of product performance and safety information after launch. This role helps ensure that post-market signals are captured, assessed, and tracked, in accordance with regulatory requirements and internal procedures as part of the quality system. - Manage and coordinate analysis of post-market product feedback, complaints, adverse events, incidents, field reports, and other safety or performance issues for trend analysis and PMS reporting obligations. - Lead a review of post-market surveillance processes and drive continual process improvement to maintain compliance with global market requirements. - Work primarily with the Oracle Health & Life Sciences business units and interact with all Oracle business units selling products to the health and life sciences industries. - Be collaborative, a creative problem solver, and dedicated to excellence in work. Qualifications - BA/BS or advanced degree preferred. - 6+ years' experience in quality systems, post-market signaling, real world evidence tracking, regulatory reporting (or 4+ years with Master's). - Experience acting as a lead to resolve issues. - Demonstrated critical thinking skills focused on improved system performance outcomes and positive impact. - Excellent problem-solving skills; demonstrated application of structured problem-solving methods and tools. - Experience leading process development. - Expertise in continual improvement and risk management. - Experience with advanced root cause analysis methods. - Experience with SaMD in areas such as Regulatory Affairs, Quality Compliance, Product Development, etc. in medical device industry or equivalent. - Experience authoring submissions (510k, EU Technical Documentation, etc.) required. - Experience with sustaining and new product development is ideal. - Experience interacting with regulators preferred. - RAC, CQE, CPPS, or CQA certifications desired. - Experience in working within a quality management system, preferably with ISO 13485, ISO 14971, IEC 62304, 21 CFR parts 210, 211, 803, 820, or other quality system regulations. - Excellent written and verbal communication skills. - Ability to adjust and adapt to changing priorities in a dynamic environment. - Ability to perform in a fast-paced and continually evolving business environment. Benefits - Flexible medical, life insurance, and retirement options. - Opportunities for community engagement through volunteer programs. Company Description Oracle's Healthcare and Life Sciences business is a global leader in industry-specific software and solutions to healthcare providers, payers, pharmaceutical companies, medical device companies, and clinical research organizations. We offer a range of products and services, including AI/ML solutions, cloud-based healthcare platforms, data analytics, electronic health records (EHR), and patient engagement systems. - Aims to help organizations improve patient outcomes, lower costs, and accelerate innovation. - Enables secure and compliant handling of sensitive healthcare data, helping organizations meet regulatory requirements and protect patient privacy. - Focuses on digital transformation to empower the industry to embrace modern technologies and improve overall healthcare delivery.

Role Description The Procore Administrator – Construction & Development is responsible for supporting project teams by entering, maintaining, and managing project data within Procore. This role ensures accurate and timely data entry across key modules and provides day-to-day support to construction and development teams to keep projects organized, compliant, and running efficiently. This position serves as a central support resource for Procore system usage, user management, and reporting. - Enter and maintain project data within Procore, including: - Submittals - Drawings and document control - RFIs and other project records - General project documentation - Ensure all project information is accurate, complete, and up to date - Maintain organization and consistency of documents and data across projects - Assist project teams with tracking and managing workflows within Procore - Coordinate with: - Project Managers, superintendents, and development teams - Trade partners / subcontractors - Support communication and data flow between internal teams and external partners - Procore System Administration: - Create and manage user accounts and permissions - Maintain project setups, folders, and document structures - Generate and distribute reports as requested by project teams and leadership - Support onboarding of new users to Procore - Provide day-to-day troubleshooting and support for Procore-related issues - Assist teams with proper use of Procore tools and workflows - Identify and help resolve data inconsistencies or system issues Qualifications - Experience working in Procore is required - Experience supporting construction or development teams is required - Strong attention to detail and organizational skills - Ability to manage multiple projects and priorities simultaneously - Strong communication skills and ability to work across teams - Comfortable working with large volumes of documents and data - Proficiency in Microsoft Excel and general computer systems - Ability to learn and support new processes and tools quickly Requirements - Occasional travel may be required based on business needs - This role may be 100% remote, with the option to work from our Dallas office Company Description Related Digital is a leading vertically integrated data center development and investment platform. We deliver digital infrastructure solutions to hyperscale technology companies so they can accelerate artificial intelligence and cloud computing ambitions. Founded by Related Companies, one of the most prominent, privately-owned real estate development firms in the United States, Related Digital uniquely combines Related’s 50-year+ history of executing complex real estate and infrastructure projects with its track record in real estate investing and clean energy solutions. With a multi-billion-dollar, near-term development pipeline in the U.S., Related Digital has the expert capabilities, depth of expertise and national scale to help hyperscale companies significantly grow their data center capacity on a rapid timeframe. - Strategic Advantage: Related Digital harnesses expertise across real estate development and investment, data center development, complex infrastructure construction and clean energy development to bring differentiated solutions to hyperscale technology companies. - National Footprint: Related Digital is based in New York and Dallas with operations across the United States. Related Companies has offices in gateway cities across the U.S. and London, and developments in 28 states and the District of Columbia, and boasts 4,000 employees.

• Administer the daily administration of 401(k), 403(b), 457(b), 457(f) and defined benefit plans • Request benefit calculations from the plan actuary and prepare appropriate paperwork • Inform prospective retirees about their Defined Benefit (DB) options • Research plan overpayments, requests stop payment/reissues ACH reversals and follows up with participants or participant's survivor • Research, communicate and complete cases in electronic case management system consistently within the Service Level Agreement assigned • Educate active and inactive coworkers and beneficiaries on vesting, plan participation, payment options and other retirement details • Provide support to business HR team members, coworkers, and retirees