• Administer the daily administration of 401(k), 403(b), 457(b), 457(f) and defined benefit plans • Request benefit calculations from the plan actuary and prepare appropriate paperwork • Inform prospective retirees about their Defined Benefit (DB) options • Research plan overpayments, requests stop payment/reissues ACH reversals and follows up with participants or participant's survivor • Research, communicate and complete cases in electronic case management system consistently within the Service Level Agreement assigned • Educate active and inactive coworkers and beneficiaries on vesting, plan participation, payment options and other retirement details • Provide support to business HR team members, coworkers, and retirees

Role Description Working under the general supervision of the Vice President of Client Experience, referring only exceptional problems and issues for management review or approval, the Client Experience Project Administrator serves as a liaison between the Enterprise Sales Teams, the clients, the partners, and the project managers. The Administrator organizes and coordinates product delivery, maintains updates on timelines and project statuses, and prepares any reporting required by the client. The Administrator, demonstrating agility and flexibility, coordinates all efforts as needed for last minute product or delivery changes while keeping the client, sales team, and all necessary personnel updated on the status. Where applicable, this position assures departmental processes are performed in compliance with applicable Sarbanes-Oxley controls. - Serves as direct contact between partner, PM, PMO office, Sales, Sales Operations, and clients to coordinate all business requirements - orders, SLAs, projects, reports, pre and post account management, communication. Manages inquiries and escalations. - Works with Project Manager and Client Experience stocking team to manage product needs, availability, and delivery. - Manages all aspects of the product delivery including tracking, scheduling deliveries, and managing returns back to partner warehouse. - Directly engages, schedules, and follows up with service partners for project work. - Works with Client Experience and IAM on RMA and DOA products and coordinates order fulfillment for replacements. - Validates the data and coordinates delivery of all required client reports. - Prepares reporting by validating key data points; coordinates delivery of all required client reports. - Provides daily shipping report for tracking, serial numbers, and asset tags as applicable. - Provides weekly inventory report with totals in the partner warehouse with details on status of product. - Works with Enterprise Sales team and distribution partner on order fulfillment and status updates for all client orders in configuration lab or at a distribution partner. - Works with TIDC team and Product Management team on order fulfillment and status updates for all customer orders in configuration lab or at a distribution partner. - Requests SKU creation and enters orders for spare parts as needed. - Arranges delivery requirements as specified in project documents and addresses delivery issues. - Works with Sales team to problem solve scheduling conflicts. - Participates in customer conference calls to define services and schedules. - Ensures project coordination teams are keeping all parties informed of status of current projects. - Provides management with input regarding improvement opportunities. Qualifications - Degree requirements: Associate's Degree or the equivalent combination of education and work experience. - Minimum years of work experience to qualify for role: 9. - Total years of work experience to be fully proficient: 11. - Intermediate to advanced Excel skills with ability to create charts, subtotals, pivot tables, etc. - Working knowledge of Traxx/MarkITPlace enterprise system with ability to maintain orders and read ETA dates from vendors required. - Working knowledge of applications used to manage and track value added services activities. - Intermediate to advanced working knowledge of Microsoft Office suite (Outlook, Word, Access, PowerPoint, etc.). - Understanding of the lifecycle of a customer order with some order processing experience. - Knowledge of Enterprise sales organization and sales process. - Understanding of Supply Chain Management process. - Demonstrated knowledge of the project coordination process, including a clear understanding of the role played by each team. - Organized with ability to multitask with competing priorities and deadlines. - Excellent communication skills with ability to converse in a professional manner with customers, ask difficult questions that are critical to project success, and question answers provided by production resources. - Detail oriented with ability to drill down several layers to get the core issues. - Flexible in adapting to changing conditions and priorities. - Reliable with ability to perform the duties of the role in the time required. - Excellent reasoning and comprehension skills with ability to understand and follow complex directions. - Strong skills to anticipate and manage customer expectations by gathering information and executing in a rapidly growing, fast-paced environment, this includes pre-sales, during the sale process, and post-sale activities. - Learning agility to increase knowledge in all areas needed to be successful in this role. - Organized with ability to multitask with competing priorities and deadlines, while keeping stress level at a minimum. - Ability to document procedures and train others. - Ability to consistently present Connection in a positive professional manner to our customers. Requirements - Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Benefits - Supportive teammates and a rewarding career. - Progressive and competitive compensation, 401k plans, and medical insurance. - Free therapy visits, mental health coaching and tools, and meditation resources. - Generous paid time off package that includes vacation, sick time, Wellness and Volunteer Time Off days.

• Provide high-level administrative support to the Grants Team • Maintain and update team calendars, schedules, and meeting logistics • Assist with document preparation, formatting, and distribution • Maintain accurate records of grant applications and funding approvals • Liaise with internal stakeholders and respond to routine queries • Assist with tracking funding compliance documentation

Role Description The Self-Employed Contracts Advisor is responsible for managing the full lifecycle of self-employed clinician contracts. This includes: - Drafting and issuing contracts - Onboarding new clinicians - Supporting an excellent candidate journey - Acting as the central point of expertise and governance for all self-employment contract matters - Ensuring compliance, consistency, and a smooth experience from offer through to contract variations and leaver processing *9 Month FTC* Key Accountabilities - Contract Management - Draft, issue, and manage self-employed clinician contracts in line with organisational policies and legal requirements - Manage contract queries with support from the Senior Contracts advisor and Legal team where required - Issue contract variations accurately and in a timely manner, ensuring changes are clearly communicated and documented - Maintain up-to-date contract templates and ensure consistency across all self-employed agreements - Act as the gatekeeper for all self-employment matters, ensuring appropriate use and adherence to self-employed status - Clinician Onboarding - Manage the onboarding process for new self-employed clinicians from contract issue through to day one in practice - Coordinate with internal teams to ensure all onboarding requirements are completed (e.g. documentation, compliance checks, systems access) - Manage the DBS processing for new Clinicians, providing support to the candidates and updates to the hiring manager - Provide clear guidance and support to clinicians throughout the onboarding journey - Manage document upload into compliance system (RADAR) - Ensure CEST assessments are carried out - Ensure any onboarding issues are flagged with the Practice Manager and Operations Manager to prevent delays - Candidate Journey & Experience - Champion a positive, professional, and seamless candidate experience throughout the contracting and onboarding process - Act as a key point of contact for clinicians, responding to queries clearly, accurately, and promptly - Identify opportunities to improve processes and communication to enhance the candidate journey - Leavers & Offboarding - Process clinician leavers efficiently, ensuring contractual obligations are met and documentation is completed - Coordinate offboarding activities with relevant stakeholders to ensure a smooth and compliant exit - Provide advice and guidance to stakeholders on self-employment arrangements and related processes - Ensure records are accurate, auditable, and stored in line with data protection requirements - Support audits or reviews relating to self-employed contracts and clinician engagement Qualifications - Essential - Experience drafting, issuing, or managing contracts, ideally within a self-employed or contractor environment - Strong attention to detail and high levels of accuracy - Excellent written and verbal communication skills - Desirable - Experience working with clinicians or within healthcare, professional services, or regulated environments - Knowledge of self-employment principles and IR35 considerations - Experience in onboarding, HR operations, or contract administration - Ability to manage multiple priorities and work to deadlines - Strong customer-focused mindset with a commitment to candidate experience Benefits - Wellbeing Support: 24/7 Employee Assistance Programme and GP service plus an in-house Mental Health First Aider programme - Additional Reward: bonus scheme based on business performance - Extra Leave: Birthday off and option to buy 3 more days - Family Support: Enhanced maternity/paternity leave - Financial Security: Life assurance and pension scheme Application process When you click apply, we’ll need your CV and contact details, along with the answer to four quick questions and your application will be complete! You’ll get a response as quickly as we can, whatever the outcome of your application. Ready to join us? Click apply to take the next step in your career.