Role Description - Administer and maintain Salesforce CRM to ensure accurate, complete, and consistent data - Own data health across Salesforce and integrated platforms including HubSpot, ZoomInfo, Zymewire, and LinkedIn Sales Navigator - Manage and remediate data challenges created by historical org mergers and acquisitions - Define, document, and enforce data standards for accounts, contacts, leads, and opportunities - Monitor and troubleshoot integrations to ensure data sync accuracy and reliability - Implement and maintain data quality controls such as validation rules, deduplication processes, and cleanup routines - Partner with Sales, Marketing, and Business Development teams to support CRO‑specific workflows - Identify data risks that could impact reporting, forecasting, or revenue performance - Maintain clear documentation of system processes, data definitions, and best practices - Recommend practical improvements to improve usability and trust in CRM data Company Description Veristat is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Administer and maintain Salesforce environments, including Sales Cloud and related applications • Configure and support custom objects, fields, record types, page layouts, dynamic forms, validation rules, approval processes, and Lightning applications • Create and maintain advanced automation solutions using Salesforce Flow and declarative platform capabilities • Manage users, profiles, permission sets, role hierarchy, sharing rules, queues, and security configurations • Monitor platform performance, storage utilization, system health, and adoption metrics • Perform routine platform maintenance, cleanup, and technical debt reduction activities • Provide Level 2 and Level 3 support for Salesforce-related incidents, service requests, and enhancement requests • Troubleshoot system issues, data inconsistencies, automation failures, integration errors, and user-reported defects • Coordinate root cause analysis and resolution activities across technical and business teams • Ensure timely incident resolution and adherence to established SLAs • Partner with business stakeholders to gather, analyze, and document functional requirements • Translate business requirements into scalable Salesforce solutions using declarative and low-code capabilities • Collaborate with developers, architects, QA analysts, and integration teams during project execution • Participate in backlog refinement, sprint planning, solution reviews, and release activities within Agile delivery frameworks • Support system testing activities including unit testing, UAT coordination, defect tracking, and deployment validation • Perform data imports, exports, cleansing, deduplication, validation, and migration activities using approved tools • Support integrations between Salesforce and third-party applications • Assist in monitoring integration health, troubleshooting synchronization issues, and validating data integrity • Maintain awareness of enterprise data governance and security standards • Support deployment and release processes utilizing CI/CD and DevOps tools • Maintain documentation related to system configuration, release notes, operational procedures, and user guidance • Participate in Salesforce release readiness activities and evaluate new platform capabilities • Recommend process improvements, governance enhancements, and optimization opportunities • Serve as a mentor and technical resource for junior Salesforce Administrators and team members • Promote Salesforce best practices, documentation standards, and scalable configuration approaches • Facilitate knowledge-sharing sessions and contribute to team capability development • Escalate risks, blockers, and strategic concerns appropriately to leadership

• Design, build, and maintain Salesforce Flows (Screen Flows, Record-Triggered Flows, etc.) • Manage and optimize Salesforce configurations, including objects, fields, permissions, and page layouts • Collaborate with stakeholders to gather requirements and translate them into scalable Salesforce solutions • Perform data management tasks, including data imports, exports, and cleanup • Maintain and improve automation processes (Flows, validation rules, workflows) • Troubleshoot system issues and provide ongoing support to end users • Work closely with the development team on integrations and enhancements • Document system configurations, processes, and best practices

• Administer and optimize Salesforce Sales Cloud and Service Cloud environments across multiple business functions. • Configure and maintain Salesforce using declarative tools including: Flows, Validation rules, Permission sets, Profiles and roles, Record types, Page layouts, Approval processes, Reports and dashboards. • Support ongoing platform improvements and help identify opportunities to improve scalability, usability, and operational efficiency. • Manage user provisioning, access controls, permission structures, and security best practices. • Perform ongoing system maintenance including sandbox management, release testing, troubleshooting, and platform health monitoring. • Collaborate with RevOps leadership and business stakeholders to support operational improvements and reduce manual processes. • Assist in scoping requests and evaluating technical feasibility for enhancements and new initiatives. • Build and maintain reports and dashboards to support operational visibility and business decision-making. • Monitor and improve CRM data quality, consistency, and completeness.