This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Harbor is seeking a Care Coordinator who is responsible for comprehensive, multi-system care coordination activities for youth with complex needs and their families. Position is full-time, 40 hours per week, and candidates preferably live in Ottawa or Sandusky County. Position is remote and in the community. Qualifications - At least 3 years of experience (or 2 years with an Associate or Bachelor degree; or 1 year with a Master degree) in providing community-based services and supports to children and youth and their families or caregivers in areas of children’s behavioral health, child welfare, intellectual and developmental disabilities, juvenile justice, or related public sector human services or behavioral health care field. - Background and experience in one or more of the following areas of expertise: family systems, community systems and resources, case management, child and family counseling or therapy, child protection, or child development. - Culturally competent or responsive with training and experience necessary to manage complex cases. - Qualifications and experience to work with children and families who are experiencing SED, trauma, co-occurring behavioral health disorders and who are engaged with one or more child-service systems. - Complete the high-fidelity wraparound training program provided by an independent validation entity recognized by the ODM (the COE). - Must be able to communicate clearly, verbally and in writing, with a variety of audiences, and willing to represent the organization within the medical/health-care community. - Must be proficient and accurate in computer use. - Must have valid Driver’s license, acceptable driving record, and deemed insurable through Harbor’s vehicle insurance carrier. - CPR/First Aid and NCI/CPI Certifications required within 90 days of employment. - Prefer staff reside in the community in which they are serving. - Minimum Internet Service Requirements: Minimum upload of 5 mbps; minimum download of 10 mbps per user of the dedicated Internet. Internet services provider must be cable or fiber. DSL, satellite and cellular providers are not permitted. Business class preferred. Ability to connect your Harbor provided computer/equipment directly to your modem or router with an ethernet cable (not wireless). Requirements - Effectively engages children/youth with significant behavioral health needs and their family/caregivers for assigned caseload (1:10 for ICC and 1:25 for MCC). - Builds and maintains knowledge of available community resources and helps to link youth and family to needed supports. - Conducts comprehensive CANS assessment and facilitates development of an individualized, strength-based Child and Family-Centered Care Plan. - Actively monitors plan to ensure services are provided in accordance with plan and helps to address challenges and barriers and updates/modifies plan as needed. - Facilitates Child and Family Team meetings and ensures the child and family have a voice and choices in their plan and providers. Encourages creative solutions and use of natural supports with a goal of maintaining the youth in the community and in the least restrictive environment. - Facilitates access to clinical and psychiatric consultation for assigned ICC and/or MCC youth. - Develops safety-crisis plan with youth and family and reviews. - Ensures that initial and ongoing engagement, contacts and documentation are completed as required per CME rules. - Must be willing to work flexible hours which may include evenings and/or weekends. - Required to provide services in the home and other community settings. Benefits - Medical, dental, and vision coverage. - Retirement plan with company match. - Generous paid time off, sick time, and paid holidays. - Tuition and professional license reimbursement programs. - Clinical supervision hours offered. - Employee referral bonuses. - Ability to make a difference in your community!

• Plan for postsecondary options (enroll in education, enlist in military option, employ in work force) • Apply academic achievement strategies • Manage emotions and apply interpersonal skills • Focus on college and career readiness for students and families • Deliver classroom instruction based on student success standards • Review transcripts and academic documentation • Collaborate with teaching staff to develop graduation plans • Analyze student data and provide short-term counseling as necessary • Support standardized testing, parent education, and staff development

• Support students and families through all aspects of the college admission process, including managing expectations and goals • Contribute to College Coach’s growth, employee satisfaction, and inclusive environment • Work with one Bright Horizons Scholar annually, providing pro-bono support to an under-resourced student through one of our community partnerships • Build on your admission experience to work with a diverse group of students and parents at various socioeconomic levels and help them successfully navigate the education system • Present on a full spectrum of educational topics, such as admission to four-year colleges, guidance for STEM applicants, and admissions basics for families new to the process • Collaborate with an experienced and engaged team of admissions and college finance experts to maintain up-to-date knowledge in the field • Work a flexible schedule, including some evening or weekend appointments • Participate in occasional work travel including our annual, in-person team meeting

• Provides education and guidance to DaVita patients about health insurance and the implications of different insurance options • Conducts 100% telephonic patient insurance education while operating within established compliance parameters of the company • Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden • Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary • Provides a high level of customer service to patients across multiple DaVita Dialysis facilities to ensure educational needs are met and to ensure patient questions or issues are addressed effectively • Completes insurance assessments/evaluations for patients to accurately document patient education sessions • Acts as a liaison between patients, facility teammates, billing office, and the corporate office to resolve patient insurance issues and/or concerns • Builds and maintains relationships with field partners (e.g. Home Program Departments, Facility Administrators, Social Workers, Administrative Assistants, etc.) to ensure seamless patient support • Works closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education • Provides monthly reporting and analysis on key metrics related to patient education and advocacy as well as actively participates in monthly operations reviews on assigned patient portfolio • Seeks to find opportunities for continuous process improvement and reviews ideas with the team and operational leadership • Attends team meetings, phone conferences, and training as needed; may assist with onboarding and training of new teammates or other duties as assigned