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Insurance Counselor II – ROPS

CounselorCounselorOtherRemoteJuniorTeam 10,001+Since 1994H1B No SponsorCompany SiteLinkedIn

Location

Michigan

Posted

123 days ago

Salary

$20 - $28 / hour

Seniority

Junior

High School1 yr expSpanishEnglish

Job Description

Insurance Counselor II – ROPS

DaVita Kidney Care

• Provides education and guidance to DaVita patients about health insurance and the implications of different insurance options • Conducts 100% telephonic patient insurance education while operating within established compliance parameters of the company • Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden • Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary • Provides a high level of customer service to patients across multiple DaVita Dialysis facilities to ensure educational needs are met and to ensure patient questions or issues are addressed effectively • Completes insurance assessments/evaluations for patients to accurately document patient education sessions • Acts as a liaison between patients, facility teammates, billing office, and the corporate office to resolve patient insurance issues and/or concerns • Builds and maintains relationships with field partners (e.g. Home Program Departments, Facility Administrators, Social Workers, Administrative Assistants, etc.) to ensure seamless patient support • Works closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education • Provides monthly reporting and analysis on key metrics related to patient education and advocacy as well as actively participates in monthly operations reviews on assigned patient portfolio • Seeks to find opportunities for continuous process improvement and reviews ideas with the team and operational leadership • Attends team meetings, phone conferences, and training as needed; may assist with onboarding and training of new teammates or other duties as assigned

Job Requirements

  • High School Diploma or equivalent required
  • Minimum of one (1) year experience working with Medicare and Medicaid insurance, as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity), strongly preferred
  • Minimum of one (1) year experience in a healthcare organization working with clinical staff and patients preferred
  • Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required
  • PowerPoint preferred
  • Bilingual/Spanish Speaking required

Benefits

  • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
  • Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
  • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

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