Role Description UPMC Health Plan is hiring a part-time UM Care Manager to join the UM Clinical Operations team. This role will work remotely, with scheduled hours falling between 8:00 AM and 4:30 PM EST, Monday through Friday. The Utilization Management (UM) Care Manager is responsible for: - Utilization review of health plan services - Assessment of member's barriers to care - Working with providers and assessing members to ensure a safe and coordinated discharge from an inpatient setting - Interacting daily with facility clinicians, physicians, and UPMC Health Plan care managers and Medical Directors as part of the member treatment team - Facilitating transitions in care for skilled nursing, rehabilitation, long term acute care, as needed - Coordinating with Health Plan case managers or health management staff members to follow-up after discharge from an inpatient setting - Providing guidance and assistance to providers and members to ensure that health care needs are met through the delivery of covered services in the most appropriate setting and cost-effective manner Responsibilities include: - Reviewing and documenting clinical information from health care providers including clinical history, home environment, support system, available caregiver, cognitive and psychological status - Conducting clinical reviews for authorization requests using established criteria including Interqual, Mahalik, and health plan policy and procedures for inpatient, outpatient, Durable Medical Equipment (DME), Behavioral Health, and Private Duty Nursing - Working closely with peers and other departments to determine discharge needs including necessary referrals to health plan care management for short or long term interventions - Obtaining documentation to support requested level of care within the defined health plan regulatory timeframes and providing verbal and/or written notification to providers as applicable - Consulting with health plan medical director to discuss medical necessity for requested service - Maintaining communication with health care providers regarding health plan determinations - Participating in health plan interdisciplinary team conferences and collaborative case reviews to discuss complex cases and determine appropriate discharge plan or level of service - Identifying potential quality of care concerns and never events and referring to health plan quality management department - Documenting all activities in the Health Plan's care management tracking system following Health Plan and internal department standards - Identifying trends and opportunities for improvement based on information obtained from interaction with members and providers Qualifications - Minimum of 2 years of experience in a clinical and/or case management nursing required - BSN or MSN strongly preferred - Prior UM experience strongly preferred - Prior psych experience strongly preferred - PA RN license strongly preferred - Work experience of 1 year discharge planning preferred - Strong organizational, task prioritization and problem-solving skills - Ability to construct grammatically correct reviews using standard medical terminology - Computer proficiency required Requirements - Case management certification or approved clinical certification preferred - Registered Nurse (RN) - Act 34 - Current licensure either in the state where the facility is located or, if the facility is in a state covered by the multistate Nursing Licensure Compact (NLC) agreement, a multistate license issued by a participating NLC state - Hires and current employees working on an out-of-state NLC license who later change their residency to the state where the facility is also located will have 60 days upon changing their residency to apply for licensure within that state Company Description UPMC is an Equal Opportunity Employer/Disability/Veteran

Role Description Aon is looking for a Claims Manager I. Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance and protection programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized programs, Aon Affinity empowers clients to optimize program performance. Job Description Summary: - Lead and mentor a team of Claims Adjusters. - Ensure prompt, accurate, and efficient resolution of claims, while maintaining high customer service standards. - Collaborate closely with other departments to ensure compliance with company policies and regulations. Duties and Responsibilities: - Manage the daily operations of the claims department, ensuring claims are processed timely and accurately while achieving weekly/monthly KPIs. - Lead and develop a team of claims adjusters, providing guidance, performance evaluations, coaching. - Assist and investigate complex or high-value claims where necessary. - Monitor and analyze claims data to identify trends, improve processes, and mitigate risks. - Ensure compliance with state and federal regulations, as well as company policies. - Handle escalated claims issues and customer complaints with a focus on delivering high quality service. - Review and/or prepare reports on claims performance and team metrics. - Drive continuous improvement initiatives to enhance claims management processes and outcomes. - Provide mentoring for career growth, succession planning. Qualifications - Possess active State insurance adjuster’s license. - Excellent communication and customer service skills. Requirements - 3+ years of claims adjudication experience. - Travel Insurance experience a plus. - Strong organizational, problem solving, and analytical skills. - Change champion; Process Improvement experience. - Bachelor’s Degree or equivalent work experience. Benefits - Comprehensive benefits package. - Inclusive workforce environment. - Two “Global Wellbeing Days” each year. - Flexible working style solutions. - Continuous learning culture. - Equal opportunity workplace. - Comprehensive package of benefits including 401(k), employee stock purchase plan, medical, dental, and vision insurance, paid time off, and more.

Role Description To provide the highest possible level of service to key clients in the legal industry and develop relationships across all areas of Reed & Mackay sharing best in class market knowledge of Events. To ensure maximum revenue generation in all areas of Reed & Mackay Events while always ensuring significant return on investment to the client. Key Responsibilities - Primary lead in organizing, planning, and executing group hotel accommodations of 10+ rooms, ground transportation and/or team activities. - Serve as the primary point of contact for all event-specific requirements, acting as the executive producer from concept to completion. - Source venues, manage vendor relationships, and negotiate contracts to secure high-quality event services. - Build and maintain strong client relationships through proactive communication, anticipating needs, and delivering exceptional customer service. - Manage attendee registration, hotel reservations, and post-event feedback to ensure a smooth participant experience. - Collaborate with cross-functional teams such as Event Technology, Business Travel, and Group Travel to produce complex meetings and events. - Understand and follow your client’s specific needs, processes, and policies. - Assist with enquiries of less than 10 rooms with the Client Events team. - Organize and execute logistics with precision to ensure seamless event delivery. - Establish and nurture positive relationships with clients, vendors, and internal teams, fostering a strong network of reliable partners. - Demonstrate strong negotiation skills to secure favorable terms with suppliers and vendors. - Think creatively and proactively to anticipate changes, troubleshoot challenges, and develop innovative solutions. - Coordinate and attend domestic and international site inspections as needed. - Conduct pre-event briefings and post-event wrap-ups with suppliers, clients, and facility providers. - Management of supplier partners and internal support areas to ensure quality and timely delivery. - Develop and manage event budgets, ensuring accuracy by auditing invoices, tracking expenses, and consistently communicating updates to clients. - Complete post-event reconciliation within established SLA timelines, collaborating with accounting to finalize billing and reviewing charges before client invoicing. - Evaluate program outcomes, assess impact, and identify areas for improvement to drive continuous enhancement of event quality and effectiveness. - Create and manage detailed timelines, budgets, and logistics plans for each event. - Participate in regular team meetings to stay informed on new product launches, industry updates, and internal initiatives. - Attend supplier events and provide Out of Hours support as necessary. - Continuously expand industry and platform knowledge to maintain excellence and innovation in event planning and client service. - Complete training and maintain proficiency in Navan/R&M Systems and related event management tools. - Maintain event calendars, track deadlines, and organize key documents and reports. - Provide administrative support to the events or co-leads, including scheduling meetings, preparing agendas, creating timelines, and taking minutes. - Prepare and process all reconciliation items, including invoices, purchase orders, credit card transactions, and reimbursements. - Maintain accurate databases (CRM, event management tools, etc.) and contact lists. - Coordinate event logistics to ensure seamless event execution. Qualifications - Current relative meeting/event management experience. - Strong project management skills and an ability to manage multiple concurrent projects in various stages. - A critical, independent thinker who can use available resources to troubleshoot issues and resolve customer inquiries. - An empathetic disposition with the ability to always maintain a professional and positive attitude. - Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible while remaining calm under pressure. - Professional oral and written communication skills required. - Excellent knowledge of Microsoft Office products, project management tools, delegate management software, and venue find software. - Knowledge of the financial perspectives of the event and ability to navigate the process to a successful outcome. - Confident and eager to advance knowledge in Gmail, Cvent, Slack, and Salesforce as well as our internal M&E customer service platform. - Reliable and flexible with an openness to working part-time non-traditional shifts (early mornings, late evenings, and weekends). Requirements - Expected travel is 20% of the time for this position. Pay Range $70,000 — $90,000 USD

• The Manager is responsible for growing and driving the commercial and customer success of the Nova programme. • This role focuses on long-term relationships rather than short-term sales. • Build and manage a portfolio of strategically important customers across the leisure, public sector, and enterprise markets. • Build strong, trusted relationships with senior decision-makers, including C-Suite, Heads of Service, Directors, and Commercial Leads. • Develop and maintain clear account plans that align customer objectives with Nova as a platform-level AI solution. • Identify and convert opportunities for upsell, cross-sell, and solution expansion across existing accounts. • Deeply understand each customer’s operational challenges and strategic priorities. • Ensure CRM data, account notes, and forecasts are accurate and up to date. • Manage contractual compliance, pricing discussions, and commercial risk within your account base.