• Mapping solutions to business value for large, dynamic customers by seamlessly bridging technical requirements and strategic business goals. • Participating in discovery sessions, driving the qualification of new opportunities, and expanding existing accounts. • Preparing and conducting product demonstrations, highlighting how the Collibra Platform solves our enterprise customers' specific needs. • Advising and supporting technical stakeholders to accelerate adoption and value realization, serving as the primary point of contact for all technical and product-related queries. • Identifying, recommending, and executing value-based workshops, Proof of Concepts, and Proof of Value engagements. • Preparing and providing expert input for the functional and technical sections of RFPs and RFQs. • Supporting broader sales and marketing activities, including webcasts, field enablement, and the creation of go-to-market assets. • Delivering field insights to Product and Engineering teams to drive continuous product improvement.

Role Description The Access Specialist serves as the organization's first point of contact. This is a remote position in Indiana and the ability to be on call is required. The incumbent is responsible for: - Managing and directing all incoming calls - Scheduling assessment appointments and intakes - Managing referrals for new clients in Indiana's various behavioral health programs Applicants must demonstrate excellent customer service and adaptability. Qualifications - High School diploma; Associates preferred - Driver License Company Description Volunteers of America Ohio & Indiana seeks energetic, self-motivated, dynamic professionals to join its expanding team. VOAOHIN is dedicated to helping those in need rebuild their lives and reach their full potential. As an organization stretching across Ohio and Indiana, we have over 1000 committed and compassionate employees working in multiple impact areas.

Role Description As an Implementation Consultant you will be the consistent day to day technical contact for our customers. Your role is to build trusted relationships ensuring our customers achieve their strategic goals with Gatekeeper. - Acting as the trusted expert for handling configuration tasks, managing technical actions, and guiding customers from implementation through their long-term journey for a portfolio of accounts. - Owning the customer's phased implementation, consulting on their business processes translating them into efficient workflows configuring core features to drive immediate usage and meet key goals. - Guiding customers through their full adoption journey, proactively updating their workflows incorporating new AI and automation features and identifying growth opportunities raising expansion leads. - Maximizing value, securing renewals, and transforming the way they manage compliance, risk, and supplier relationships, powered by Gatekeeper’s AI-first platform. Qualifications - 3+ years of experience in a customer facing technical role (like Technical Support, IT, Junior Implementation, or similar) supporting SaaS implementations. - Genuine passion for helping customers succeed and an interest in learning about SaaS customer success models. - Experience in achieving implementation milestones including driving Time to First Value and delivering success criteria. - Analytical minded, love learning new software, configuration management and comfortable helping customers with data mapping and migration. - Genuine interest to explore new AI advancements, a commitment to learning how to leverage AI tools, and are actively seeking how it can evolve your work. - Natural problem-solver with exceptional attention to detail. - Clear and professional communication skills (verbal, video, and written) and are comfortable in customer-facing interactions and documenting business processes. - Excited to build a career in customer value, eager to learn from a senior team member, and thrive in a fast-paced, collaborative environment. Requirements - Partner with the Senior Solutions Engineer and Account Director to manage a portfolio of established customers, acting as their key technical point of contact. - Take ownership of the full customer journey, guiding them from implementation to long-term success and ensuring phased implementation metrics are met and adopted. - Manage day-to-day technical actions, including configuration requests, workflow configuration updates, user permissions, and data updates. - Help customers translate their business processes into efficient Gatekeeper workflows. - Act as the first line of technical support for your customer portfolio, troubleshooting issues and collaborating with the wider Gatekeeper team to ensure fast, effective resolutions. - Build deep relationships with your portfolio to understand their business processes, strategic goals, and usage requirements. - Be the voice of your customer, championing their needs and suggesting Gatekeeper functionality enhancements. - Proactively monitor customer health and usage, identifying opportunities for optimisation from product releases and raising any engagement or usage risks to the Senior Solutions Engineer. - Track key success metrics such as Time to First Value for your customers inline with the phased implementation approach. - Meticulously document customer configurations and key interactions to ensure transparency across Gatekeeper colleagues. - Identify and surface expansion opportunities based on deep customer knowledge and pass them to the relevant Account Director. - Support the renewal process by preparing data for strategic business reviews, demonstrating long-term value, and highlighting key platform engagement. - Stay curious and up to date with new product releases, best practices and AI advancements. Benefits - 100% remote working: no offices and no commute. - Generous paid vacation allowance. - Comprehensive benefits package including: - Private Medical & Dental cover. - GRSP Matching. - Employee Assistance Program. - Learning & Development opportunities for lifelong learners. - Technology: we provide everything you need to do your best work. - Gatekeeper for Good: Match funding to support non-profit organisations in your local community. - Gatekeeper retreats.

- Maintain strong accountability across 15–20 concurrent implementations, ensuring deadlines are met and blockers are addressed with urgency - Own the project management of implementation from kickoff through go-live, tracking milestones, managing risks, and keeping everyone aligned - Lead internal and external discovery to understand customer needs and design tailored implementation plans - Scope and shepherd HRIS integrations, including reading API docs, mapping data, and reducing engineering dependency where you can - Coordinate internal teams across integrations, product, and support to ensure timely delivery and clear communication - Act as a trusted advisor to enterprise customers, offering strategic workflow guidance and product best practices - Ensure a smooth handover to our Customer Success team post-implementation, while staying involved through early adoption to support long-term success - Develop and deliver scalable customer training: live sessions, train-the-trainer programs, and asynchronous enablement materials **Tech stack:** Arrows, HubSpot, ClickUp, Slack, Intercom, Linear, Guru