Pinpoint is the ATS that makes complex hiring simpler.
Enterprise Implementation Manager
Location
District Of Columbia + 2 moreAll locations: District Of Columbia | Maryland | Washington
Posted
7 days ago
Salary
0
Seniority
Senior
Job Description
Enterprise Implementation Manager
Pinpoint Applicant Tracking System
- Maintain strong accountability across 15–20 concurrent implementations, ensuring deadlines are met and blockers are addressed with urgency - Own the project management of implementation from kickoff through go-live, tracking milestones, managing risks, and keeping everyone aligned - Lead internal and external discovery to understand customer needs and design tailored implementation plans - Scope and shepherd HRIS integrations, including reading API docs, mapping data, and reducing engineering dependency where you can - Coordinate internal teams across integrations, product, and support to ensure timely delivery and clear communication - Act as a trusted advisor to enterprise customers, offering strategic workflow guidance and product best practices - Ensure a smooth handover to our Customer Success team post-implementation, while staying involved through early adoption to support long-term success - Develop and deliver scalable customer training: live sessions, train-the-trainer programs, and asynchronous enablement materials **Tech stack:** Arrows, HubSpot, ClickUp, Slack, Intercom, Linear, Guru
Job Requirements
- 3+ years leading large-scale B2B SaaS implementations (ideally across both enterprise and mid-market; HR/recruiting tech a huge plus)
- Proven experience managing 10+ concurrent implementations—balancing complexity, customer pressure, and internal coordination
- Technically self-sufficient—can read API docs, troubleshoot basic integration issues, and reduce engineering dependency
- Structured project owner—builds milestone-driven plans, defines customer responsibilities, and thinks 2–3 steps ahead to manage risk
- Experienced working with global customers and cross-functional teams (product, engineering, CS)
- Past examples of managing implementation risk—e.g., adjusting plans, unblocking tech issues, or driving change
- Brings operational rigor and accountability to each project—others trust you to own outcomes, not just tasks
- Comfortable working in ambiguous, startup-style environments with evolving processes
- Professional polish and presence—clear communicator who can command a (virtual) room
- AI-forward in how you actually work
- Comfortable working in ambiguous, startup-style environments with evolving processes.
- Based in the U.S. (EST or CST)
Benefits
- We want Pinpoint to be the **best place you’ve ever worked**—somewhere you feel valued, supported, and excited to grow. Here’s what you’ll get:
- 🩺 **Gold-plated healthcare** – The best medical, dental, and optical coverage money can buy. We’ve got you (and your family) covered
- 🏝️ **Unlimited holidays** – Work-life balance matters. Take the time you need to rest, recharge, and enjoy life
- 🧠 **Mental health support** – Unlimited, immediate access to professional counseling through Spill—because your well-being comes first
- 💰 **Retirement matching** – A competitive plan to help you hit your long-term financial goals
- 🌍 **Remote-first culture** – Work where you're most productive. As a remote-first team, we prioritize flexibility and trust
- 📈 **Meaningful equity** – You’re helping build something special, and you should share in its success
- 👶 **Generous parental leave** – Up to 16 weeks of fully paid leave to support new parents
- 📚 **Learning budget** – Annual funds for courses, books, or anything else that fuels your personal and professional growth
- 💻 **Top-of-the-line equipment** – MacBook Pro, 4K monitors, and all the right tools to do your best work
- 🤝 **A team that’s got your back** – Smart, driven, kind people who want you to succeed, our clients to be wowed, and our business to grow
- A detailed overview of our benefits can be found **here****.**
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