Role Description The Access Specialist serves as the organization's first point of contact. This is a remote position in Indiana and the ability to be on call is required. The incumbent is responsible for: - Managing and directing all incoming calls - Scheduling assessment appointments and intakes - Managing referrals for new clients in Indiana's various behavioral health programs Applicants must demonstrate excellent customer service and adaptability. Qualifications - High School diploma; Associates preferred - Driver License Company Description Volunteers of America Ohio & Indiana seeks energetic, self-motivated, dynamic professionals to join its expanding team. VOAOHIN is dedicated to helping those in need rebuild their lives and reach their full potential. As an organization stretching across Ohio and Indiana, we have over 1000 committed and compassionate employees working in multiple impact areas.

Role Description As an Implementation Consultant you will be the consistent day to day technical contact for our customers. Your role is to build trusted relationships ensuring our customers achieve their strategic goals with Gatekeeper. - Acting as the trusted expert for handling configuration tasks, managing technical actions, and guiding customers from implementation through their long-term journey for a portfolio of accounts. - Owning the customer's phased implementation, consulting on their business processes translating them into efficient workflows configuring core features to drive immediate usage and meet key goals. - Guiding customers through their full adoption journey, proactively updating their workflows incorporating new AI and automation features and identifying growth opportunities raising expansion leads. - Maximizing value, securing renewals, and transforming the way they manage compliance, risk, and supplier relationships, powered by Gatekeeper’s AI-first platform. Qualifications - 3+ years of experience in a customer facing technical role (like Technical Support, IT, Junior Implementation, or similar) supporting SaaS implementations. - Genuine passion for helping customers succeed and an interest in learning about SaaS customer success models. - Experience in achieving implementation milestones including driving Time to First Value and delivering success criteria. - Analytical minded, love learning new software, configuration management and comfortable helping customers with data mapping and migration. - Genuine interest to explore new AI advancements, a commitment to learning how to leverage AI tools, and are actively seeking how it can evolve your work. - Natural problem-solver with exceptional attention to detail. - Clear and professional communication skills (verbal, video, and written) and are comfortable in customer-facing interactions and documenting business processes. - Excited to build a career in customer value, eager to learn from a senior team member, and thrive in a fast-paced, collaborative environment. Requirements - Partner with the Senior Solutions Engineer and Account Director to manage a portfolio of established customers, acting as their key technical point of contact. - Take ownership of the full customer journey, guiding them from implementation to long-term success and ensuring phased implementation metrics are met and adopted. - Manage day-to-day technical actions, including configuration requests, workflow configuration updates, user permissions, and data updates. - Help customers translate their business processes into efficient Gatekeeper workflows. - Act as the first line of technical support for your customer portfolio, troubleshooting issues and collaborating with the wider Gatekeeper team to ensure fast, effective resolutions. - Build deep relationships with your portfolio to understand their business processes, strategic goals, and usage requirements. - Be the voice of your customer, championing their needs and suggesting Gatekeeper functionality enhancements. - Proactively monitor customer health and usage, identifying opportunities for optimisation from product releases and raising any engagement or usage risks to the Senior Solutions Engineer. - Track key success metrics such as Time to First Value for your customers inline with the phased implementation approach. - Meticulously document customer configurations and key interactions to ensure transparency across Gatekeeper colleagues. - Identify and surface expansion opportunities based on deep customer knowledge and pass them to the relevant Account Director. - Support the renewal process by preparing data for strategic business reviews, demonstrating long-term value, and highlighting key platform engagement. - Stay curious and up to date with new product releases, best practices and AI advancements. Benefits - 100% remote working: no offices and no commute. - Generous paid vacation allowance. - Comprehensive benefits package including: - Private Medical & Dental cover. - GRSP Matching. - Employee Assistance Program. - Learning & Development opportunities for lifelong learners. - Technology: we provide everything you need to do your best work. - Gatekeeper for Good: Match funding to support non-profit organisations in your local community. - Gatekeeper retreats.

- Maintain strong accountability across 15–20 concurrent implementations, ensuring deadlines are met and blockers are addressed with urgency - Own the project management of implementation from kickoff through go-live, tracking milestones, managing risks, and keeping everyone aligned - Lead internal and external discovery to understand customer needs and design tailored implementation plans - Scope and shepherd HRIS integrations, including reading API docs, mapping data, and reducing engineering dependency where you can - Coordinate internal teams across integrations, product, and support to ensure timely delivery and clear communication - Act as a trusted advisor to enterprise customers, offering strategic workflow guidance and product best practices - Ensure a smooth handover to our Customer Success team post-implementation, while staying involved through early adoption to support long-term success - Develop and deliver scalable customer training: live sessions, train-the-trainer programs, and asynchronous enablement materials **Tech stack:** Arrows, HubSpot, ClickUp, Slack, Intercom, Linear, Guru

Role Description We seek to move the world forward through innovative thinking. Woolpert is an award-winning, global leader in architecture, engineering, and geospatial services. We blend design excellence with cutting-edge technology to deliver exceptional client value. Our team is passionate about their work and committed to building the next generation of industry leaders, and as a certified Great Place to Work®, Woolpert embraces progress and innovation to create limitless opportunities for career growth. Customer Engineer III (Woolpert Inc, Dayton, OH): - Understand customer pain points and advise on best practices to deploy and manage applications in cloud environments, such as GCP, AWS, Azure, and on-premises. - Architect location-based service solutions for customer environments (on-premises, cloud, or hybrid). - Collaborate with the Sales team to identify customer needs and propose appropriate solutions. - Collaborate with Sales, Customer Engineering, and Engineering teams to ensure solution fit, feasibility, and profitability. - Conduct product demonstrations, workshops, and presentations to showcase the value of Google Maps and Google Cloud Geospatial technologies. - Create estimated Total Cost of Ownership (TCO) and Return On Investment (ROI) calculations for customers. - Create and deliver Statements of Work (SOWs). - Employ Google Maps and Google Cloud Geospatial technologies to address challenges for customers. - Utilize current and future Google Maps and Google Cloud Geospatial licensing models to build and deploy production-grade solutions in a virtualized environment such as Google Cloud Platform, Amazon Web Services, Microsoft Azure, or similar platforms. - Stay informed about technology updates, licensing changes, and business trends that impact the firm’s go-to-market strategy by networking within Google and with key partners. - Design, create, and update demos and sales collateral (e.g., reference architectures, SOW templates) to empower Sales and Customer Engineering teams to accelerate sales cycles. - Collaborate with Sales, Engineering, and Support teams to ensure seamless service delivery. - Participate in projects involving Google Maps and Google Cloud Geospatial technologies. - Telecommuting is permitted. Qualifications - Bachelor’s degree in Geographic Information Systems, Computer Science, or a related field of study. Requirements - Requires five (5) years of experience building and deploying production-grade solutions in a virtualized environment such as Google Cloud Platform, Amazon Web Services, Microsoft Azure, or similar platforms. - Experience with Python, JavaScript, Google API’s, HTML, or CSS. - Knowledge of Google Maps Platform. - Experience with cloud integration as it relates to networking and identity management. - Experience deploying or managing a cloud-based productivity suite. - Experience managing internal or client-facing projects to completion. Company Description Woolpert is an equal-opportunity employer. Woolpert is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting askhr@woolpert.com . If you need to reschedule or cancel your interview, please reach out to your recruiter by contacting recruiting@woolpert.com . To all agencies: Please, no phone calls or emails to any employee of Woolpert or any of our subsidiaries about this requisition. All resumes submitted by search firms/employment agencies to any employee at Woolpert via email, the internet, or in any form and/or method will be deemed the sole property of Woolpert, unless such search firms/employment agencies were engaged by Woolpert's Talent Acquisition Team for this requisition and a valid agreement is in place. In the event a candidate who was submitted outside of Woolpert's applicant process is hired, no fee or payment of any kind will be paid.