Role Description We are looking for a Principal Delivery Consultant with a strong track record of large-scale delivery experience to ensure successful delivery of programmes of work at Red Badger. As a Principal, you are a discipline expert. You set the benchmark for quality and best practice. You are passionate about what you do and motivate those around you. You are a strong consultant who can foster positive and trusted relationships with our clients. As a Principal Delivery Consultant, you will take responsibility for the quality of delivery across a client engagement with multiple cross-functional teams, maintaining alignment with Red Badger ways of working, while empowering the Delivery Leads on each team you support to drive quality and product delivery with autonomy. You will be reporting into the Business Unit (Cell) Delivery Director, working closely with a cross-functional leadership team consisting of Cell MD, Delivery Director, Technology Director and Product Director and other Principal roles. The Principal Delivery Consultant will focus on: - Successful delivery of client outcomes across multiple-team programmes - Consulting the client to define and execute a strong delivery strategy - Quality of delivery using Lean and Agile methodologies - Empowering, coaching and supporting delivery leads - Delivery Discipline Leadership Key Responsibilities - Discipline expertise - Accountable for programme level planning and alignment, data based forecasting, reporting, and identifying and resolving organisational level risks, impediments or blockers - Accountable for delivery quality across the client engagement ensuring consistency of approach and a clear governance framework - Enabling continuous improvement and high quality outcomes through the promotion of lead agile methodologies - Driving successful project delivery, collaborating within a team of Delivery Leads - Managing project/programme finances and working with cell leadership to drive account profitability - Championing the Delivery discipline on complex digital transformation projects - Collaborative leadership - Commercial awareness and input to account planning with Cell leadership - Influence and align client organisation and badger teams to lean and agile practices - Responsible for account level delivery leadership and governance - Collaborate with the Principal Product and Technology roles to give delivery teams space and autonomy to thrive - Support shaping new sales opportunities and contracts - Client influencer - Setting and implementing a delivery strategy and framework across multiple teams for clients to solve large scale and complex problems - Aligning stakeholders across the client organisation to the delivery strategy by contextualising your decisions through influence and diplomacy - Communicate with confidence to a broad range of stakeholders and client teams - Become a trusted advisor to our clients by collaborating with them to deliver business and user value - Build Red Badger capability - Caring for peoples’ careers and wellbeing, with the potential for line management responsibilities - Providing discipline coaching and mentoring, supporting and inspiring all the Delivery Leads within the client engagement - Contribute to Red Badger’s place in the industry - Provide Delivery discipline thought leadership and contribute to the growth of Red Badger brand in the industry - Champion Red Badger’s ways of working: cross-functional teams, continuously delivering value, building quality - Be an ambassador for Red Badger, and an advocate for ‘doing the right thing’, ‘doing the thing right’ by supporting and enabling others to do so Qualifications - Expert practitioner of agile and lean practices drawing on inspiration from established frameworks and able to adapt based on environment and circumstances - Focused on data-driven delivery, using data to drive decisions and help others to do the same - Ability to understand and forecast key deliverables and communicate a project’s status clearly with senior stakeholders - Exceptional communication, negotiation and facilitation skills - Comfortable operating in ambiguity with a proven track record of delivering quality digital products in complex environments - Outcome and value-driven, able to articulate the user and business value of the work delivered - Comfortable managing, coaching and mentoring other Delivery Leads - Agile and lean advocate that can coach and educate without being dogmatic - Commercially savvy, able to draft contracts for new engagements and contribute to a sustainable account strategy Requirements - Experience starting or introducing the delivery community of practice or guild in a previous organisation - Experience hiring and staffing a new delivery team - Public speaking or producing content experience on lean and agile delivery in the industry - Ability to identify ways to improve the delivery discipline’s outward-facing reputation - Clear opinions on the effectiveness of different frameworks and methodologies Benefits - Annual £2,000 training budget - Enhanced pension with employer contribution of up to 5% of your salary - Group Life Insurance - Income Replacement Benefit - Critical Illness Cover - Private Medical Insurance - Your choice of hardware and mobile phone - £2,000 home-office set up budget and contribution to home broadband - Matched (pre-tax) charity GAYE donations - Cycle to work - Enhanced parental leave

Role Description The Area Service Manager (ASM) is responsible for service performance across a portfolio of Battery Energy Storage System (BESS) sites within an assigned region. This role owns the delivery of contractual KPIs, including system availability, safety, reliability, and service execution quality, while optimizing resources across sites. The ASM provides leadership to multiple site-based service teams (technicians, engineers, and site leads) and serves as the primary accountability owner for regional service performance, escalation management, and customer satisfaction. This role operates at a portfolio level, ensuring consistent execution standards, proactive issue resolution, and continuous improvement across all assigned sites. Key Responsibilities - Portfolio Performance Ownership - Own and deliver area-level service KPIs, including contractual availability, preventative maintenance (PM) compliance, response time / MTTR, safety performance, and service execution quality and cost efficiency. - Monitor performance across all assigned sites and identify risks, trends, and underperformance proactively. - Develop and drive recovery plans for underperforming sites, including escalation management. - Resource Optimization & Workforce Management - Lead and manage multiple site-based teams, including technicians, engineers, and site leads. - Optimize labor allocation and workload distribution across sites based on priorities and system criticality. - Ensure appropriate staffing, training, and readiness to meet service demands and contractual obligations. - Drive technician productivity, performance management, and capability development. - Operational Execution & Standardization - Ensure consistent execution of service standards, procedures, and best practices across all sites. - Oversee and enforce compliance with preventative and corrective maintenance programs, OEM guidelines and service procedures, and regulatory and safety requirements. - Standardize workflows and implement continuous improvement initiatives across the portfolio. - Customer & Stakeholder Management - Act as the primary service leader for customer relationships at the area level. - Lead performance reviews, operational updates, and escalation discussions with customers. - Coordinate with internal stakeholders (Engineering, Warranty, Commercial, Project Management) to resolve issues. - Manage vendor performance and service delivery, including escalation as needed. - Contract & Commercial Alignment - Ensure compliance with contractual service obligations and warranty requirements. - Partner with commercial and contract teams to manage performance risks (e.g., availability exposure, LDs), scope changes, and service issues. - Provide input into cost management, forecasting, and service delivery planning. - Risk Management & Escalation Leadership - Identify and manage operational, technical, and commercial risks across sites. - Lead major issue resolution and escalations, coordinating cross-functional teams. - Ensure timely communication of critical issues and recovery actions. - Continuous Improvement & Feedback Loop - Drive lessons learned and field feedback into engineering, product, and service design. - Identify and implement design-for-serviceability and operational efficiency improvements. - Leverage monitoring and analytics tools to support data-driven decision-making. Qualifications - Proven experience managing multi-site or regional service operations, preferably in BESS or renewable energy. - Strong leadership capability managing distributed technical teams. - Demonstrated experience owning and delivering operational KPIs (availability, safety, reliability). - Strong customer management and escalation handling experience. - Solid technical foundation in electrical and mechanical systems. - Troubleshooting complex system issues (hardware/software). - Ability to prioritize, make decisions, and manage tradeoffs across multiple sites. - Strong communication and cross-functional collaboration skills. Desired - Experience with energy storage systems, power conversion systems, or utility-scale power assets. - Knowledge of grid systems (generation, transmission, distribution). - Understanding of communications protocols (CAN, Modbus, TCP/IP, DNP3). - Experience with data-driven service management and monitoring platforms. - Certifications such as PMP, OSHA 30, NFPA 70E. - Experience with CRM systems. Education and Experience - Bachelor’s degree in Electrical, Mechanical, Power, or Energy Engineering (or equivalent experience). - 5+ years managing technical teams. - 5–8+ years in renewable energy, power systems, or BESS operations. - Experience managing multiple sites or geographically distributed teams preferred. - Willingness to travel as required to support regional operations. Up to 30% Travel. Key Success Metrics (First-Level Expectations) - Area-level contractual availability performance. - Reduction in unplanned downtime and MTTR. - High PM compliance across all sites. - Strong safety performance and culture adherence. - Improved technician utilization and productivity. - Positive customer satisfaction and reduced escalations.

• Provide leadership and management for the facilities organization at a specific location, set of buildings, or campus environment. • Ensure the day-to-day operations of the facility(ies) or campus, including custodial, life-safety, engineering, site services, and general maintenance, are implemented and carried out in a manner consistent with C&W policies and client directives. • Manage all contracts to ensure they are reviewed on a regular basis and are bid out as required; verify that invoices match contract pricing. • Supervise all maintenance programs relating to the interior and exterior conditions and appearance of the properties. • Respond positively and promptly to requests from building tenants and occupants. • Prepare, review, and give initial approval and as needed all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(ies) or complex. • Hire, train and motivate facility personnel. Maintain positive staff relations. Conduct or approve performance evaluations for staff.

• The Manager is responsible for growing and driving the commercial and customer success of the Nova programme. • This role focuses on long-term relationships rather than short-term sales. • Work closely with senior stakeholders to understand their goals and challenges. • Build and manage a portfolio of strategically important customers. • Develop and maintain clear account plans that align customer objectives. • Identify and convert opportunities for upsell, cross-sell, and solution expansion. • Position Gladstone as a solution partner that connects insight into action. • Act as the voice of the customer internally and collaborate with cross-functional teams.