Leisure Management Software | Cutting-Edge Technology | Industry Thought Leaders
Strategic Accounts Manager
Location
United Kingdom
Posted
5 days ago
Salary
0
Seniority
Senior
Job Description
Strategic Accounts Manager
Gladstone Software
• The Manager is responsible for growing and driving the commercial and customer success of the Nova programme. • This role focuses on long-term relationships rather than short-term sales. • Work closely with senior stakeholders to understand their goals and challenges. • Build and manage a portfolio of strategically important customers. • Develop and maintain clear account plans that align customer objectives. • Identify and convert opportunities for upsell, cross-sell, and solution expansion. • Position Gladstone as a solution partner that connects insight into action. • Act as the voice of the customer internally and collaborate with cross-functional teams.
Job Requirements
- Proven experience growing and scaling AI platforms into sales with strategic accounts within the leisure and fitness industry.
- Strong commercial acumen with experience of contract negotiations, renewals, and long-term agreements.
- Ability to build credibility with senior stakeholders and influence at board or executive level.
- Experience working with complex organisations, ideally within public sector, leisure, health, or education.
- Excellent communication skills, with the ability to explain technical solutions in plain English.
- Experience within leisure management, SaaS platforms, or regulated/public sector environments.
- Familiarity with framework agreements and public sector procurement processes.
- Understanding of digital transformation challenges within membership-based or customer-facing services.
Benefits
- A culture that values collaboration, innovation, and doing the right thing for customers.
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