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Gladstone Software

Leisure Management Software | Cutting-Edge Technology | Industry Thought Leaders

Strategic Accounts Manager

ManagerManagerFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

5 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Strategic Accounts Manager

Gladstone Software

• The Manager is responsible for growing and driving the commercial and customer success of the Nova programme. • This role focuses on long-term relationships rather than short-term sales. • Work closely with senior stakeholders to understand their goals and challenges. • Build and manage a portfolio of strategically important customers. • Develop and maintain clear account plans that align customer objectives. • Identify and convert opportunities for upsell, cross-sell, and solution expansion. • Position Gladstone as a solution partner that connects insight into action. • Act as the voice of the customer internally and collaborate with cross-functional teams.

Job Requirements

  • Proven experience growing and scaling AI platforms into sales with strategic accounts within the leisure and fitness industry.
  • Strong commercial acumen with experience of contract negotiations, renewals, and long-term agreements.
  • Ability to build credibility with senior stakeholders and influence at board or executive level.
  • Experience working with complex organisations, ideally within public sector, leisure, health, or education.
  • Excellent communication skills, with the ability to explain technical solutions in plain English.
  • Experience within leisure management, SaaS platforms, or regulated/public sector environments.
  • Familiarity with framework agreements and public sector procurement processes.
  • Understanding of digital transformation challenges within membership-based or customer-facing services.

Benefits

  • A culture that values collaboration, innovation, and doing the right thing for customers.

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