• Apoio à operação do SOC e interação com analistas de outros níveis, infraestrutura e desenvolvimento; • Tratamento e resposta a incidentes de segurança seguindo procedimentos, SLAs e playbooks; • Investigação de causa raiz, elaboração de relatórios técnicos e recomendação de ações corretivas; • Atuação nas fases de contenção, erradicação e recuperação pós-incidente, incluindo medidas de *hardening*; • Implementação e revisão de boas práticas de segurança em servidores, estações de trabalho, rede e nuvem; • Criação e manutenção de documentação técnica, playbooks, runbooks e base de conhecimento do SOC; • Participação em reuniões técnicas para definição de prioridades e planejamento de melhorias; • Interface com times de infraestrutura, aplicações e compliance; • Registro estruturado de incidentes, evidências e lições aprendidas para melhoria de processos; • Gerenciamento de segurança de rede, administração de firewalls, antivírus e políticas de proteção; • Administração e suporte à plataforma Microsoft 365 (Exchange Online, Teams, SharePoint e OneDrive).

Role Description At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. As a Purchasing Specialist, you will take on a key responsibility in executing critical operational tasks to support the smooth running of our Supply Chain function, contributing to our ongoing efforts to drive business success and enhance customer satisfaction. We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you! What you’ll do - Support our inbound supply chain operations to ensure our ingredients arrive in full and on time. - Collaborate closely with our fulfillment sites to ensure stock shortages, late deliveries and non-compliance incidents are addressed in a timely and professional manner without impacting customer availability. - Communicate daily with our suppliers to manage emergency stock requirements and hold them accountable to the highest standards of service. - Execute key administrative tasks to assist Buyers in their daily ingredient and material procurement activities such as inbox management, placing emergency purchase orders and resolving queries with suppliers. - Complete data input, reporting and analysis tasks as required to ensure the smooth running and continuous improvement of the supply chain. - Use a combination of g-suite applications and in-house tools to monitor, troubleshoot and resolve inbound risks. - Demonstrate initiative and proactively share information to internal stakeholders including Procurement, Food Safety, Inventory and Production teams to deliver the best customer experience. - Maintain operations by following policies and procedures as per training. Make recommendations for how standard practices can be improved. Qualifications - At least a four-year college graduate preferably with a strong background in Supply Chain Operations, Management or any Business-related course. - Has at least 2 years experience working with international markets, preferably in supply chain, logistics or transportation. - Hands on mentality. - Requires expertise in operating Microsoft Office programs. - Language: English, other European languages considered a plus (German, Dutch, French, Spanish, Italian). Benefits - Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication. - Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind. - Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform. - Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures. - Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time. Company Description Are you up for the challenge? The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

• Collaborating with Suppliers: Engage in daily communication with vendors to confirm purchase orders, ensure timely deliveries, and address any issues related to shipments or production schedules. • Analyzing Inventory Needs: Review inventory levels, monitor demand planning data, and initiate reorders to maintain optimal stock levels across distribution channels. • Negotiating Deals: Work with suppliers to negotiate pricing, payment terms, and delivery schedules that align with company goals for cost efficiency and operational timeliness. • Processing Purchase Orders: Create, review, and submit purchase orders using the company’s procurement system, ensuring accuracy in product specifications, quantities, and delivery timelines. • Tracking Shipments: Monitor the status of shipments, ensuring on-time delivery and flagging delays for proactive resolution. • Cross-Departmental Coordination: Collaborate with the Product Development, Quality Control, and Supply Chain teams to align procurement activities with product launches and operational goals. • Problem Solving: Address supplier issues, such as product defects or order discrepancies, by working closely with the Quality Control team to maintain product standards. • Continuous Improvement: Evaluate procurement processes and suggest optimizations to streamline workflows, reduce costs, and improve supplier relationships.

• Manage the enterprise Purchasing Card (P-Card) Program • Execute procurement activities for moderate to high complexity goods and services • Support business units across the organization for IT-related purchases • Ensure strong supplier management, data integrity, and compliance with procurement policies • Translate business requirements into sourcing solutions • Negotiate pricing and mitigate risk • Conduct supplier onboarding and validation • Review and process purchase requisitions and change orders