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Business Analyst Level III
Location
Canada
Posted
17 days ago
Salary
0
Seniority
Lead
Job Description
Business Analyst Level III
Avenu Insights & Analytics
• Responsible for analyzing customer requirements and the analysis of information/data. • Responsible for understanding the pension business needs of the client and identifying how best to meet those needs. • This includes working with the business and the technology areas to gather requirements for development and management. • The role leads the effort to analyze, validate and document the business and system requirements. • Acts as a bridge between the business and the IT groups, and is accountable for a technology solution that supports the business request or opportunity and is based on the enterprise architecture. • Assists in designing, modifying and creating business processes that will be used to implement the business transformation solutions. • This is done through research and fact-finding combined with a basic understanding of applicable business processes, systems, and industry requirements. • Provides input to improve overall efficiency and processes. • Perform other duties as assigned. • Maintain a high level of client relationship management. • Act as liaison between clients, other service providers and programmers to further develop and foster the client relationship. • Provide daily support to clients during system development and implementation, including telephone support / contact for clients. • Participate in regular client status meetings including assisting with status reports, meeting notes, etc as determined by client's needs. • Manage multiple clients and tasks and prioritize work as required. • Send correspondence to clients. • Participate in upgrade or new implementation projects from beginning to end or parts of a major project. • This will include estimating and quoting work in conjunction with Programmers. • Participate in sessions with client to collect business requirements (JAD). • Provide client training. • Analyze complex business and pension requirements, user requests for system modifications / enhancements or error corrections; propose possible solutions for review by Senior team member, and document solutions in functional specifications in conjunction with programmers. • Analyze plan documents and prepare and/or peer review specifications. • Draft release notes and update delivery documents. • Assist with monthly support and maintenance updates if required. • Follow CPAS standard practices and procedures in selecting methods and techniques for obtaining solutions and meeting deliverables. • Setup client and plan rules in CPAS v5 products with support • Ensure the system meets legislative compliance and accuracy standards. • Formulate quality assurance standards / programs for client installations. • Document and maintain problem logs. • Write comprehensive test plans as needed for upgrades / changes. • Test template application, custom work, defect fixes etc providing QA of the system. • Enter, update defects in the CPAS Quality system • Demonstrate a financial accountability to up sell and encourage clients to configure additional CPAS functions. • Contribute to the client invoicing process through timely, accurate and detailed tracking in the CPAS Quality system.
Job Requirements
- A minimum of 5-7 years Canadian pension or benefit related experience.
- A minimum of 5-7 years’ systems analyst experience.
- University degree or equivalent Designation or extensive experience / knowledge of the following: Pension plan administration (DB and/or DC) (e.g. PPAC or CEBS course - Pension Plans & Other Retirement Income Programs) Business Analyst Certification
- Exposure to systems / application development.
- Client Management Skills
- Leadership / Management
- Travel will be required
- Excellent written and verbal communication skills.
- Highly motivated
- Team player
- Enthusiastic and high level of creative energy.
- Excellent interpersonal, facilitation/presentation and negotiation skills.
- Advanced organizational, analytical and problem solving skills.
- Able to prioritize work, meet deadlines and perform well under pressure.
- High integrity and commitment to quality.
- Adaptive to changing situations.
- Deals with ambiguity efficiently and makes sound decisions.
- Demonstrates leadership through: challenging others to develop as leaders while serving as a role model; proactively initiates, develops, and maintains effective working relationships with team members; generates enthusiasm among team members.
- Takes initiative and seeks responsibility.
- Demonstrates personal accountability / commitment for clients, projects, tasks and responsibilities.
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