Redwood Logistics is a modern 4PL provider that orchestrates logistics execution and supply chain technology.
OTM Solutions Analyst
Location
Mexico
Posted
9 days ago
Salary
0
Seniority
Senior
Job Description
OTM Solutions Analyst
Redwood Logistics
• Provide day-to-day functional and technical support for Oracle Transportation Management (OTM), actively diagnosing, troubleshooting, and resolving customer-reported issues and inquiries. • Manage and respond to support tickets in accordance with defined Service Level Agreements (SLAs), ensuring timely communication, resolution, and customer satisfaction. • Resolve a wide range of support requests, including user access management, system configuration, data corrections, and solution enhancements. • Collaborate with customers on weekly customer status calls reviewing ticket backlog, prioritization, and resolution progress. • Execute quarterly regression testing in support of quarterly Oracle Cloud upgrades, identifying defects, validating fixes, and ensuring system stability. • Create and maintain Innovate Support knowledge base documentation
Job Requirements
- A 4-year degree from an accredited university is preferred, or an equivalent combination of education and transportation industry experience
- Experience utilizing a transportation management system (TMS), warehouse management system (WMS), or a type of enterprise resource planning system (ERP) is preferred, but not required
- Experience utilizing an IT Support Ticketing system is preferred, but not required
- Superior analytic skills to deliver value to Redwood Innovate Support customers
- Strong problem-solving and critical-thinking skills
- Strong communication and interpersonal skills
- A self-starter who is flexible, highly motivated, eager to learn, and enjoys working on a team
Benefits
- Access to experts and resources for your Learning & Development journey
- Opportunity for internal mobility
- Employee referral bonus program
- Employee Resource Groups (ERGs)
- Annual fundraising and volunteer events to give back to communities
- Life Insurance policy for you starting 30 days after employment
- Personal Health Insurance coverage for you
- Major Medical 30 days
- Aguinaldo Christmas bonus or prorated percentage your first year
- Vacation time starting at 12 days. Additional days will increase per Mexican Law
- Premium Vacation 50% vacation days (Prima vacacional)
- Saving Plan (Fondo de Ahorro) and Grocery Card (Vales De Despensa) 6% or the Maximum amount by Mexican Law
- You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes
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