• Manage and supervise Career Coach Supervisors delivering SECO Program services • Responsible for contract performance, compliance and staffing • Develop and implement operational policies, procedures and guidelines • Ensure operational performance, quality control, and other performance standards are met • Provide oversight of the hiring process to ensure compliance with contract requirements • Work cooperatively with the Career Center Manager and Advising Services Operations Manager

• Partner with leadership to develop, standardize, and implement company strategies and KPIs across your region • Support the development of tools and processes to implement and sustain continuous improvement initiatives and cost savings • Champion a Lean culture throughout your region and across the company • Teach and mentor employees—both CI and non-CI—in Kaizen methodology • Drive cultural change by developing standardized training and mentoring others in Lean tools, approaches, and techniques to foster a culture of continuous improvement while enhancing safety, quality, delivery, and cost efficiency in production and office areas • Serve as a liaison to share and implement best practices across the organization • Coach and lead cost-saving initiatives in collaboration with CI and Operations teams to improve safety, first-pass quality, direct labor, yield, and indirect labor year over year • Identify and lead large-scale projects to ensure successful implementation across the organization • Manage multiple projects simultaneously, ensuring alignment with strategic goals • Identify high-potential employees, coaching and mentoring them to lead and execute improvement initiatives while supporting their career growth • Assist in identifying and driving cost optimization projects to enhance operational efficiency • Operates cross functionally to assure information flow and understanding of overall process improvement direction and expected results • Works closely with cross-functional team members to improve standardized dashboarding capabilities

Role Description We are launching a 3-month Office Operations Internship. This role is built for individuals looking to master remote corporate administration basics, focusing on spreadsheet hygiene, text cataloging, and database support tasks. Core Responsibilities - Database Entry Cleaning: Update, verify, and clean out duplicate fields across target contact sheets daily. - Notification Tracking: Check global communication endpoints, sorting updates into specific folders for advisors. - Document Verification: Scan formatted text materials to fix spacing anomalies, broken links, or visual misalignments. - Asset Logs: Help maintain up-to-date tracking manifests for internal tools, software accesses, and cloud storage allocations. Qualifications - An active LinkedIn profile link must be included for internal identity verification steps. - Basic understanding of online office tools (Google Sheets, Docs, and Drive systems). - Exceptional reliability, immediate adherence to operational protocols, and sharp attention to detail. - Competent written English skills to ensure smooth workspace collaboration. Requirements - Monthly Stipend: Fixed contract pay of $240.00 USD per month (Disbursed via digital international payment avenues). - Commitment: 15–20 hours per week (Part-Time / Flexible hours). - Status: Entry-level / Intern track (0-1 years of experience). How to Apply Click the apply button to submit your CV.

• Support implementations as the clinical and operational subject matter expert from contract signature through go-live and stabilization • Facilitate discovery sessions with health system pharmacy teams to understand workflows, system configurations, and operational requirements, translating these into a tailored implementation plan • Configure and validate the platform against customer-specific pharmacy workflows, formulary structures, and operational protocols • Help deliver training to pharmacist and technician end-users, ensuring teams are confident and competent ahead of go-live • Participate in customer onsites, virtual meetings, and calls • Help prepare customer-facing materials including training guides, onboarding documentation, and go-live checklists • Serve as the voice of the customer internally, channeling implementation feedback and insights to the Product team to inform the roadmap • Support the ongoing customer relationship after go-live, particularly with peer pharmacists, pharmacy technicians, and/or health system leadership • Partner with Customer Success to maximize adoption and usage, proactively identifying customers who may need additional support, training, or re-engagement • Support regular business reviews with health system pharmacy leadership to assess value realization, surface challenges, and align on goals • Drive ongoing training and enablement initiatives to ensure teams are fully utilizing platform capabilities • Help identify and pursue expansion opportunities - including additional use cases, user growth, and new departmental adoption - in partnership with the Sales, Customer Success, and Account Management teams • Serve as the voice of the customer internally, channeling post-go-live feedback and insights to the Product team to inform the roadmap • Collaborate closely with Product and Engineering teams to surface product recommendations, configuration limitations, and feature requests • Document implementation and post-go-live learnings, workflow patterns, and customer feedback to help build scalable playbooks • Provide internal enablement to support teams on pharmacy workflows, terminology, and best practices • Contribute to the development and maintenance of implementation and CS templates and internal resources