• Structure simple, efficient workflows to streamline the sharing of campaigns. • Monitor and follow up on amplification timelines to ensure consistent delivery. • Implement and track technical accessibility standards, including alt text, subtitles, captions, and color contrast. • Conduct quality control to ensure all published content strictly meets minimum accessibility requirements.

• Oversee end-to-end processing of diagnostic claims to ensure completeness, accuracy, and payer readiness. • Validate appropriate code stacking, modifiers, documentation, and payer-specific requirements prior to submission. • Drive improvements in clean claim rate and reduce avoidable rework. • Lead dual-path billing infrastructure supporting both insurance claims and institutional/client invoicing. • Oversee client billing processes including fee schedules and invoicing cycles. • Supervise cash application processes across ERA, EFT, lockbox, check, and patient payments. • Ensure timely and accurate posting aligned to defined turnaround times (TAT). • Monitor reconciliation processes to reduce unapplied cash and posting discrepancies. • Serve as primary escalation point for clearinghouse edits, system errors, and claim rejects. • Implement controls to prevent recurring errors and improve submission quality. • Ensure adherence to HIPAA, CMS/OIG guidance, and state/federal laboratory billing regulations. • Establish routine audit processes to validate billing accuracy and compliance. • Partner with Compliance and Legal on risk mitigation and audit readiness. • Leverage RCM platforms and rule engines to reduce manual touchpoints and increase automation. • Drive continuous improvement initiatives to accelerate time-to-bill and increase operational efficiency. • Standardize workflows, SOPs, and training across billing teams. • Develop and monitor KPIs including Clean Claim Rate (CCR), Days Sales Outstanding (DSO), submission timeliness, and posting accuracy. • Produce operational dashboards and insights to drive accountability and improvement. • Lead productivity management and performance reviews for billing and cash posting teams.

• Manage and supervise Career Coach Supervisors delivering SECO Program services • Responsible for contract performance, compliance and staffing • Develop and implement operational policies, procedures and guidelines • Ensure operational performance, quality control, and other performance standards are met • Provide oversight of the hiring process to ensure compliance with contract requirements • Work cooperatively with the Career Center Manager and Advising Services Operations Manager

• Partner with leadership to develop, standardize, and implement company strategies and KPIs across your region • Support the development of tools and processes to implement and sustain continuous improvement initiatives and cost savings • Champion a Lean culture throughout your region and across the company • Teach and mentor employees—both CI and non-CI—in Kaizen methodology • Drive cultural change by developing standardized training and mentoring others in Lean tools, approaches, and techniques to foster a culture of continuous improvement while enhancing safety, quality, delivery, and cost efficiency in production and office areas • Serve as a liaison to share and implement best practices across the organization • Coach and lead cost-saving initiatives in collaboration with CI and Operations teams to improve safety, first-pass quality, direct labor, yield, and indirect labor year over year • Identify and lead large-scale projects to ensure successful implementation across the organization • Manage multiple projects simultaneously, ensuring alignment with strategic goals • Identify high-potential employees, coaching and mentoring them to lead and execute improvement initiatives while supporting their career growth • Assist in identifying and driving cost optimization projects to enhance operational efficiency • Operates cross functionally to assure information flow and understanding of overall process improvement direction and expected results • Works closely with cross-functional team members to improve standardized dashboarding capabilities