• Oversee end-to-end processing of diagnostic claims to ensure completeness, accuracy, and payer readiness. • Validate appropriate code stacking, modifiers, documentation, and payer-specific requirements prior to submission. • Drive improvements in clean claim rate and reduce avoidable rework. • Lead dual-path billing infrastructure supporting both insurance claims and institutional/client invoicing. • Oversee client billing processes including fee schedules and invoicing cycles. • Supervise cash application processes across ERA, EFT, lockbox, check, and patient payments. • Ensure timely and accurate posting aligned to defined turnaround times (TAT). • Monitor reconciliation processes to reduce unapplied cash and posting discrepancies. • Serve as primary escalation point for clearinghouse edits, system errors, and claim rejects. • Implement controls to prevent recurring errors and improve submission quality. • Ensure adherence to HIPAA, CMS/OIG guidance, and state/federal laboratory billing regulations. • Establish routine audit processes to validate billing accuracy and compliance. • Partner with Compliance and Legal on risk mitigation and audit readiness. • Leverage RCM platforms and rule engines to reduce manual touchpoints and increase automation. • Drive continuous improvement initiatives to accelerate time-to-bill and increase operational efficiency. • Standardize workflows, SOPs, and training across billing teams. • Develop and monitor KPIs including Clean Claim Rate (CCR), Days Sales Outstanding (DSO), submission timeliness, and posting accuracy. • Produce operational dashboards and insights to drive accountability and improvement. • Lead productivity management and performance reviews for billing and cash posting teams.

• Manage and supervise Career Coach Supervisors delivering SECO Program services • Responsible for contract performance, compliance and staffing • Develop and implement operational policies, procedures and guidelines • Ensure operational performance, quality control, and other performance standards are met • Provide oversight of the hiring process to ensure compliance with contract requirements • Work cooperatively with the Career Center Manager and Advising Services Operations Manager

• Partner with leadership to develop, standardize, and implement company strategies and KPIs across your region • Support the development of tools and processes to implement and sustain continuous improvement initiatives and cost savings • Champion a Lean culture throughout your region and across the company • Teach and mentor employees—both CI and non-CI—in Kaizen methodology • Drive cultural change by developing standardized training and mentoring others in Lean tools, approaches, and techniques to foster a culture of continuous improvement while enhancing safety, quality, delivery, and cost efficiency in production and office areas • Serve as a liaison to share and implement best practices across the organization • Coach and lead cost-saving initiatives in collaboration with CI and Operations teams to improve safety, first-pass quality, direct labor, yield, and indirect labor year over year • Identify and lead large-scale projects to ensure successful implementation across the organization • Manage multiple projects simultaneously, ensuring alignment with strategic goals • Identify high-potential employees, coaching and mentoring them to lead and execute improvement initiatives while supporting their career growth • Assist in identifying and driving cost optimization projects to enhance operational efficiency • Operates cross functionally to assure information flow and understanding of overall process improvement direction and expected results • Works closely with cross-functional team members to improve standardized dashboarding capabilities

Role Description Deposit Operations Specialist Responsible for analyzing accounts for levies and garnishments, account maintenance processing and resolutions. Responsible for analyzing, researching, and maintaining a broad knowledge of deposit product laws and regulations to ensure operational expertise for deposit related products. Recommends process updates for deposit product policies and procedures. Handles telephone inquiries and requests from members. Assists with member transactions and issue resolution, as required. Qualifications - Preferred knowledge of SAFE’s products and services, banking practices, operations, policies, and data processing. - Thorough understanding of the state and federal regulations pertaining to levies, legal requests, and share charged-off accounts. - Preferred knowledge within Fiserv DNA Core Banking System. - Bachelor's degree from a four-year college or university, and three to five years of work-related experience in a full-service financial institution; or an equivalent combination of education, training, and experience. Requirements - Knowledge and experience with Microsoft Office products (Outlook, Teams, Word, Excel). - Working knowledge of DNA banking platform preferred. - Must be a self-starter, able to work without constant supervision. - Strong written and verbal communication skills. - Excellent multitasking, organization, time management, research, communication, and problem-solving skills. - Demonstrated ability to work in a team environment. - Ability to quickly adapt and openly embrace change. Benefits - Professional Development Opportunities: Offering training programs, workshops, and mentorship. - Recognition and Appreciation: Regularly acknowledging employee achievements and contributions. - Flexible Work Arrangements: Providing options for remote work and flexible scheduling. - Positive Company Culture: Fostering an inclusive, collaborative, and supportive work environment. - Career Growth: Clear paths for career advancement and internal promotions. - Work-Life Balance: Encouraging a healthy balance between professional and personal life. - Employee Empowerment: Allowing employees to make decisions and have autonomy in their roles. - Space of Belonging: ERGs, YOUnity Council and a focus around diversity, equity inclusion and belonging. - Wellness Programs: Promoting physical and mental health through wellness initiatives and resources. - Strong Leadership: Having leaders who inspire, support, and guide their teams effectively. - Sense of Purpose: Creating a sense of mission and aligning company goals with employees' personal values.