Role Description WorkNomads is on the hunt for a BPO Team Lead with French to join our team! Your mission at WorkNomads: - Lead, supervise, and motivate a team of sales agents to consistently meet or exceed KPIs (generated revenue, conversion, sign ratio, productivity). - Monitor and analyze performance metrics, conduct quality audits, and deliver constructive feedback and coaching. - Plan and manage schedules, ensuring adequate coverage and minimal shrinkage. - Act as the primary escalation point, resolving complex issues and maintaining service excellence. - Assist agents with basic IT issues & file IT tickets for more complex issues. - Provide real-time floor support and guidance to agents during active operations. - Identify process inefficiencies, recommend and implement improvements. - Collaborate with clients and internal teams to align on SLAs, expectations, and performance targets. Qualifications - Fluency in English and French (both written and spoken) is essential. - Bachelor’s degree in Business, Management, or a related field (or equivalent practical experience). - 2–4 years of supervisory or leadership experience in a BPO or contact center environment. - Strong leadership, coaching, and conflict-resolution skills. - Solid understanding of performance metrics, analytics, and workforce management. - Proficiency in CRM systems, workforce management tools, and MS Office Suite. - A passion for continuous learning & collaboration in a global setting. - A team player mentality and believe no one should be left behind regardless of background. Benefits - Flexible work setup: work fully remotely from any country in the EU on a freelance/B2B contract, or join our Sofia, Bulgaria office under a local employment contract that offers a comprehensive social welfare package. - Autonomy: an environment where your technical vision matters, and you own your work-life balance. - Growth: a personalized career development program to fuel your journey; learn from experts, expand your craft, and work across industries. - Global vibe: an international, dynamic, remote-first workplace. - Connectivity Support: coverage for internet and phone bills (50 EUR gross). - Total Rewards: paid time off and competitive remuneration. - Community: team get-togethers and networking events are in our DNA! - Seamless Living: need a base? Digitally check into a spacious room at our WN LAB Hotel, Bulgaria’s biggest and coolest 4★ co-living hotel. No deposit, with special discounted rates for single apartments starting from 660 EUR/month (utilities & cleaning included!). - Be part of something beyond work: culture, values, impact. How to Apply / What Happens Next - Send us your CV by hitting the “Apply” button. - You will hear from one of our Global Talent Connectors within 5 business days with the next steps. - Meet us on MS Teams and tell us what excites you. - Next stage could be a test or a task - we want to see what you DO (not just what you say). - Along this journey and depending on the role you are applying for, prepare to meet either our Chief Talent Gaucho, your future leader or our Head Honcho!

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description The QA Coordinator is responsible for coordinating the day-to-day QA operations for Universal+ across mobile, CTV, and web. Partner with Product, Program/Project Managers, Vendors, and Distribution Partners to plan test cycles, manage certification readiness, and keep documentation, environments, and defect workflows tight-so releases ship on time with the right coverage. As the QA Coordinator you will review and analyze system requirements, while keeping a user's perspective in mind; You will be responsible for translating these requirements into test cases, identifying defects, and driving them to resolution. Ideally, the candidate will possess a drive for thinking creatively to resolve complex problems and enjoy contributing to solutions. This role will be involved in monitoring all platforms and devices to ensure the product is being delivered as intended. Responsibilities - Plan & Schedule: Own the QA calendar-smoke, regression, certification, and UAT cycles; align test milestones to the release plan. - Coverage Management: Maintain the requirements-to-test traceability matrix; keep regression suites current and risk-based per release. - Device & Environment Readiness: Manage the device/OS matrix and test accounts; coordinate build intake, configuration flags, test data, and environment availability. - Partner Certifications: Prepare evidence packages (checklists, screenshots, logs, videos), track certification gates, and coordinate re-submissions with partners. - Defect Workflow: Drive daily triage with clear reproduction steps, severity/priority hygiene, ownership, and follow-through to fix verification and closure. - Cross-Functional Coordination: Sync with PMs (Commerce, Integrations, Data) and the Product Owner on auth/SSO, IAP, promotions, metadata/search, analytics tagging, and SSAI-related test needs. - Documentation: Maintain QA runbooks, test plans, regression lists, and release checklists; publish QA sign-off notes for Go/No-Go. - Incidents & Postmortems: Support fast diagnosis with repro steps, logs, and impact assessment; capture QA actions in retros. - Quality Signals: Track and share lightweight QA status (coverage executed, open blockers, high-severity defects, readiness risks). Qualifications Basic Requirements: - 3-5+ years in QA coordination or QA project support for consumer apps (multi-platform experience: mobile, CTV, web) - Solid understanding of software testing methods and device/app certification processes. - Hands-on experience with test case management and defect tracking systems; able to write clear test cases and bug reports. - Excellent organization, follow-through, and written/spoken communication. - Bilingual English/Spanish preferred. Additional Requirements: - Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered - Must be 18 years or older - Must be willing to submit to a background investigation - Must be covered by Solutions, NBCU's Alternative Dispute Resolution Program Desired Characteristics: - Exposure to automation pipelines (can schedule runs and interpret results with engineers). - Comfortable reviewing API responses and basic logs to aid triage. - Awareness of accessibility, localization, and privacy-by-design testing considerations. - Experience with test management and defect tracking tools. - Novice to intermediate level of experience with automation or performance testing tools such as Selenium and WebDriverIO. - Postman or other API testing experience. - Familiarity with JIRA and the Atlassian suite of tools. - Understanding of Software Development Life Cycle processes and the QA lifecycle and methodology. - Knowledge of the OTT ecosystem. - Innovative thinker with acute awareness of managing competing initiatives. - Strong analytical and interpersonal skills with ability to work independently and collaboratively. - Ability to set and self-manage goals, deadlines and multiple assignments concurrently in a project-based environment. - Familiarity with emerging video and mobile product landscape. - Ability to thrive in a continuously changing environment. Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

Role Description The Cash Posting Representative plays a critical role in Digitech’s revenue cycle operations by accurately posting, allocating, and reconciling payments received from Medicare, Medicaid, commercial insurance carriers, and patients. This position ensures that all incoming payments are correctly recorded and that client accounts remain balanced and up to date. The ideal candidate is detail-oriented, highly organized, and committed to maintaining precision in a fast-paced, high-volume environment. This role reports to the Manager of the Cash Posting Department and is 100% remote. Essential Duties and Responsibilities: - Receive, process, and reconcile payments from multiple sources, including electronic funds transfers (EFTs), paper checks, and credit card transactions. - Accurately post payments and adjustments to patient accounts in accordance with payer rules, internal procedures, and client-specific requirements. - Perform daily balancing of assigned client accounts, ensuring that all payments, deposits, and batch totals align with financial documents and internal records. - Reconcile transactions against bank statements and related documentation to ensure accuracy, identify discrepancies, and resolve issues promptly. - Research and resolve posting variances, missing payment details, misapplied funds, and other exceptions to support accurate account maintenance. - Maintain timely and detailed documentation of all posting activities, reconciliations, and variances in alignment with department standards. - Collaborate with team members, supervisors, and cross-functional departments, including Billing, Payment Posting, and Client Support, to resolve complex posting issues. - Support special projects such as bulk reconciliations, process improvements, or new client onboarding as assigned by the Cash Posting Manager. - Additional job duties as assigned. Qualifications - High School Diploma or equivalent. - Previous experience processing payments, reconciling accounts, or working in cash posting or revenue cycle roles is preferred. - Strong multitasking ability with the capacity to manage high-volume, deadline-driven work. - Demonstrated ability to work collaboratively with internal teams and external partners. - Professional, courteous, and positive demeanor when interacting with clients, teammates, and other departments. - Ability to maintain composure and accuracy under pressure or during periods of high workflow. - High computer literacy, including comfort navigating multiple systems and working with dual monitors. - Strong follow-through and commitment to accurate, timely completion of work. - Solid mathematical skills and financial accuracy; ability to identify and resolve numerical discrepancies. - Dependable, punctual, and accountable, with a willingness to ask questions and seek clarification when needed. - Quick learner with strong attention to detail and a habit of maintaining clean, organized records. - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment. Requirements - Ability to talk, hear, and see clearly to read and interpret information. - Regular use of a computer, phone, and standard office equipment. - May be required to travel for business purposes. - Ability to secure confidential information. - Perform all duties in a professional environment free of noise or anything that would create a negative customer experience. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan.

• Responsible for planning and executing effective test suites across various products and systems within Info-Tech’s Agile software development process • Ensure that testing activities will allow applications to meet business requirements and system goals, fulfill end-user requirements, and identify and resolve systems issues • Evaluate, plan, design, develop, and deploy test strategies, test plans, and test cases based on requirements for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles • Perform various types of testing including functional, regression, system integration, back-end database validation, mobile/scalability, cross-browser compatibility, and usability testing • Collaborate with developers and product owners to identify test scenarios and acceptance criteria • Liaise with software developers to address any bugs and deficiencies discovered during testing • Analyze formal test results to discover and resolve defects, bugs, errors, configuration issues, and interoperability flaws • Produce reports and documentation for all test efforts, results, activities, data, logging, and tracking • Cultivate and disseminate knowledge of application testing best practices