WorkNomads

• Define and drive product vision, strategy, and roadmap priorities. • Translate user feedback, behavioral data, analytics, and market insights into product decisions. • Partner with Engineering and AI teams to shape and deliver innovative AI-powered experiences. • Lead product discovery initiatives, including user interviews, surveys, usability testing, and experimentation. • Drive product-market fit validation through continuous testing and learning. • Develop and execute strategies to improve user engagement, retention, and long-term product adoption. • Monitor and optimize key product metrics and success indicators. • Collaborate closely with Trust & Safety teams to ensure responsible and trustworthy AI experiences. • Work with Customer Support and Operations teams to identify user pain points and opportunities for improvement. • Align stakeholders across Product, Engineering, Data, Leadership, and Customer-facing teams. • Prioritize initiatives based on user impact, business value, and technical feasibility

Role Description WorkNomads is on the hunt for a Mobile AI Product Manager based in Singapore to join our team! - Define and drive product vision, strategy, and roadmap priorities. - Translate user feedback, behavioral data, analytics, and market insights into product decisions. - Partner with Engineering and AI teams to shape and deliver innovative AI-powered experiences. - Lead product discovery initiatives, including user interviews, surveys, usability testing, and experimentation. - Drive product-market fit validation through continuous testing and learning. - Develop and execute strategies to improve user engagement, retention, and long-term product adoption. - Monitor and optimize key product metrics and success indicators. - Collaborate closely with Trust & Safety teams to ensure responsible and trustworthy AI experiences. - Work with Customer Support and Operations teams to identify user pain points and opportunities for improvement. - Align stakeholders across Product, Engineering, Data, Leadership, and Customer-facing teams. - Prioritize initiatives based on user impact, business value, and technical feasibility. Qualifications - Proven experience as a Product Manager, Senior Product Manager, or AI Product Manager. - Strong experience building and scaling consumer-facing digital products (B2C). - Experience working with AI-powered products, machine learning applications, or LLM-based experiences. - Strong understanding of product analytics, experimentation, A/B testing, and data-driven decision making. - Experience conducting user research and translating customer insights into product improvements. - Demonstrated success driving product growth, engagement, and retention. - Experience working closely with cross-functional teams in agile environments. - Strong communication and stakeholder management skills. - Ability to balance strategic thinking with hands-on execution. - Experience with conversational AI, virtual assistants, chatbots, or LLM-based applications. - Experience with personalization systems, recommendation engines, or memory-driven user experiences. - Background in coaching, wellness, behavioral technology, engagement platforms, or community-focused products. - Experience with Trust & Safety frameworks, AI governance, privacy, or responsible AI initiatives. - Familiarity with user lifecycle management and customer journey optimization. - Experience in fast-growing startup or scale-up environments. - A passion for continuous learning & collaboration in a global setting. - A team player mentality and believe no one should be left behind regardless of background. Benefits - Flexible work setup: work fully remotely from Singapore on a freelance/B2B contract. - Autonomy: an environment where your technical vision matters, and you own your work-life balance. - Growth: a personalized career development program to fuel your journey; learn from experts, expand your craft, and work across industries. - Global vibe: an international, dynamic, remote-first workplace. - Connectivity Support: home office allowance. - Total Rewards: paid time off and competitive remuneration. - Community: team get-togethers and networking events are in our DNA! - Seamless Living: need a base? Digitally check into a spacious room at our WN LAB Hotel, Bulgaria’s biggest and coolest 4★ co-living hotel. No deposit, with special discounted rates for single apartments starting from 660 EUR/month (utilities & cleaning included!). - Be part of something beyond work: culture, values, impact. How to Apply / What Happens Next - Send us your CV by hitting the “Apply” button. - You will hear from one of our Global Talent Connectors within 5 business days with the next steps. - Meet us on MS Teams and tell us what excites you. - Next stage could be a test or a task - we want to see what you DO (not just what you say). - Along this journey and depending on the role you are applying for, prepare to meet either our Chief Talent Gaucho, your future leader or our Head Honcho!

• Lead, grow and develop a team of software engineers working on specialized software development, including AI-integrated neurotech, industrial, and mobile applications systems. • Build strong observability, incident management, and release pipelines to maintain high service availability and velocity. • Get hands-on contributing to software design, architecture, implementation and testing • Provide technical leadership to the team members. • Represent the team during collaboration with other cross-functional teams. • Support the performance goals definition, their monitoring and execution. • Set the technical roadmap, choose the right tech stack, align engineering goals with our overarching business objectives and manage it

• Leverage your natural sales skills to close deals, upsell solutions, and drive new contracts with prospective clients. • Assist customers through the digital onboarding process, ensuring a smooth experience. • Manage calls and chats, providing personalized support to prospects and customers in the financial sector. • Be the voice of the brand, delivering a positive, professional image to clients. • Oversee the administrative aspects of client relationships, ensuring timely and accurate records.

• Deliver exceptional customer service by handling a high volume of inbound customer enquiries via phone and e-mail. • Manage an intensive workload of **50–60 inbound customer calls per day**, e-mails, Salesforce cases maintaining professionalism, empathy, and efficiency throughout every interaction. • Support customers with enquiries relating to waste collection services, schedules, billing, and service requests, ensuring timely and effective resolution. • De-escalate challenging situations and confidently manage conversations with frustrated or dissatisfied customers, always striving for a positive outcome. • Be the voice of the brand, delivering a professional, empathetic, and customer-focused experience. • Accurately document customer interactions and complete all required administrative tasks in internal systems.

• Work directly with customers to understand business challenges, workflows, and technical requirements. • Design, configure, and implement tailored solutions that address customer needs. • Act as a trusted technical advisor throughout the customer lifecycle. • Collaborate closely with Product, Engineering, Data, and Customer Success teams to translate customer feedback into product improvements. • Build prototypes, integrations, workflows, and proof-of-concepts to demonstrate product capabilities. • Support deployment, testing, troubleshooting, and optimization activities. • Analyze customer data and business processes to identify opportunities for automation and efficiency. • Drive successful project execution while balancing technical and business priorities. • Provide technical training and guidance to customer teams when required. • Travel and work onsite with customers as needed.

• Deliver exceptional customer service by handling a high volume of inbound customer enquiries via phone and e-mail. • Manage an intensive workload of 50–60 inbound customer calls per day, e-mails, Salesforce cases maintaining professionalism, empathy, and efficiency throughout every interaction. • Support customers with enquiries relating to waste collection services, schedules, billing, and service requests, ensuring timely and effective resolution. • De-escalate challenging situations and confidently manage conversations with frustrated or dissatisfied customers, always striving for a positive outcome. • Be the voice of the brand, delivering a professional, empathetic, and customer-focused experience. • Accurately document customer interactions and complete all required administrative tasks in internal systems.

• Leverage your natural sales skills to close deals, upsell solutions, and drive new contracts with prospective clients. • Assist customers through the digital onboarding process, ensuring a smooth experience. • Manage calls and chats, providing personalized support to prospects and customers in the financial sector. • Be the voice of the brand, delivering a positive, professional image to clients. • Oversee the administrative aspects of client relationships, ensuring timely and accurate records.

• Leverage your natural sales skills to close deals, upsell solutions, and drive new contracts with prospective clients. • Assist customers through the digital onboarding process, ensuring a smooth experience. • Manage calls and chats, providing personalized support to prospects and customers in the financial sector. • Be the voice of the brand, delivering a positive, professional image to clients. • Oversee the administrative aspects of client relationships, ensuring timely and accurate records.

• Leverage your natural sales skills to close deals, upsell solutions, and drive new contracts with prospective clients. • Assist customers through the digital onboarding process, ensuring a smooth experience. • Manage calls and chats, providing personalized support to prospects and customers in the financial sector. • Be the voice of the brand, delivering a positive, professional image to clients. • Oversee the administrative aspects of client relationships, ensuring timely and accurate records.