• Manage the end-to-end development and delivery of thermal hardware across multiple spacecraft configurations • Collaborate with engineering teams to define performance and testing requirements for internally and externally developed components • Develop and execute project plans, including prioritization, scheduling, and delivery milestones • Provide regular project updates to leadership, including status on scope, schedule, and budget • Lead recurring meetings with internal stakeholders and external partners/vendors • Oversee component qualification and validation testing processes • Identify, track, and manage project risks and issues; implement mitigation strategies or escalate when necessary • Ensure timely completion of project documentation, including engineering drawings, procedures, and reports, and coordinate required reviews and approvals • Support broader mechanical or thermal engineering initiatives as needed

Role Description This is a full-time remote position that can be located anywhere in the U.S. - Manage the successful delivery of complex technical projects, following Agile and Waterfall methodologies. - Collaborate with cross-functional teams to ensure alignment with company goals and objectives. - Focus on implementing and upgrading new business systems in conjunction with end user systems. - Monitor the project from initiation through delivery, including planning and directing schedules and monitoring budget/spending. - Organize cross-functional activities to ensure project completion on schedule and within budget constraints. - Develop project scope, schedules, project plans, and budgets using tools such as Wrike, ADO, Microsoft Project, and Microsoft Office products. - Lead and execute multiple projects with tight deadlines to on-time and on-budget deliveries. - Develop communication plans and communications to project teams, stakeholders, and sponsors. - Schedule and conduct project team meetings for all ongoing projects and/or Planning days for Agile and Waterfall cadence and Demo days. - Manage all change requests and requirements related to the project. - Provide project leadership to project team members and across the IT organization. - Plan, schedule, and facilitate reviews/status of key software project lifecycle milestones and/or scrum deliverables with all levels – from project team members to executives. - Ensure that Project Management tools and/or agile methodologies are appropriately applied. - Oversee and maintain liaison between all parties concerned with the project to facilitate any changes or modifications and to resolve project problems including vendors. Qualifications - Bachelor’s degree required. - 5-8 years of experience within IT Project Management. - 5-8 years experience leading IT project teams in agile framework. - Experience collaborating with U.S. based and offshore teams. - Experience in cloud initiatives (AWS and Azure) preferred. - Scaled Agile Framework (SAFe) experience a plus. - Comfortable leveraging generative AI tools and technologies to enhance productivity, streamline workflows, and support creative problem-solving in daily work activities. - Excellent communication skills and problem-solving ability. Benefits - Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts. - Life and AD&D Insurance. - 401(k). - Tuition Reimbursement. - An array of resources that encourage a lifetime of healthier living. - Compensation depends on the applicable US geographic market, with an expected base pay ranging from $96,800 - $135,000 annually.

Role Description We are seeking a highly accountable Technical Delivery Lead to support: - Complex project delivery - Escalated troubleshooting - Technical delivery quality - Continuous improvement across our operations The ideal candidate is a reliable technical operator who combines: - Strong troubleshooting ability - Disciplined follow-through - Proactive communication - Customer-focused delivery execution Responsibilities - Lead troubleshooting and resolution of escalated technical issues - Support complex installations and occupied-property deployments - Coordinate with installers, vendors, manufacturers, and project teams to support successful project delivery - Serve as the company’s primary technical escalation resource - Help ensure projects meet Voyager Access technical delivery standards and customer expectations - Maintain ownership of open technical issues until fully resolved and communicated - Track punch-list items, escalations, risks, and unresolved issues proactively - Communicate status updates clearly and professionally - Maintain organized technical notes, delivery documentation, and issue tracking - Surface risks early rather than allowing issues to escalate silently - Support technical QA and vendor onboarding - Build and improve technical standards, documentation, and troubleshooting resources - Identify recurring technical failures, delivery gaps, and process inefficiencies - Recommend improvements that strengthen delivery quality and scalability - Research and test new products, integrations, and software releases Qualifications - 8–15 years in access control, electronic security, low-voltage systems, hospitality technology, or related field-service environments - Direct experience troubleshooting systems in the field - Leading complex installations - Resolving escalated technical issues with customers, vendors, and manufacturers - High technical capability in hardware systems and software/platform troubleshooting - Understanding how those systems interact together in real-world deployments - Highly organized and self-directed - Strong written communicator - Disciplined with follow-through - Calm under pressure - Proactive rather than reactive - Customer-focused while maintaining standards and accountability Location & Travel - Primarily remote - 25–40% travel expected - Preference for candidates in the Midwest, Northeast, or Mid-Atlantic Compensation - Competitive base salary ($95,000–$115,000) plus incentive pay tied to individual results - Flexible work from home options available Benefits - Incentive Pay - Retirement - Holiday Pay - 401(k) - Health insurance - Paid time off

• Lead the development of project plans, timelines, and budgets in collaboration with stakeholders, ensuring alignment with client objectives and business requirements • Own end-to-end delivery from kickoff through deployment, ensuring predictable outcomes. Build and manage integrated, dependency-driven project plans with clear critical path, ownership, and milestones. • Monitor project progress and proactively identify risks in advance and drive mitigation actions to maintain schedule, scope, and budget alignment. • Manage project financials and scope with discipline, including tracking against budget, identifying variances, and driving structured change control. Ensure all scope changes are documented, approved, and aligned to business and contractual expectations. Make informed tradeoff recommendations for balancing timeline, cost, and feature delivery. • Proactively manage stakeholder expectations and influence outcomes across Client Services, Product, and Technology. • Serve as a primary point of contact for clients, establishing and maintaining strong relationships to understand their needs, expectations, and concerns. • Communicate effectively with internal and external stakeholders, providing regular updates on project status, risks, and issues. • Lead decision-oriented stakeholder forums that drive alignment and assign clear accountability. Translate complex delivery details into concise, executive-ready narratives, including risks, tradeoffs, and required decisions. • Lead cross-functional project teams, providing direction, guidance, and support to team members throughout the project lifecycle. • Foster a collaborative team environment, promoting communication, teamwork, and accountability to achieve project goals. • Coach and mentor junior project managers and team members, fostering their professional growth and development • Ensure the quality of project deliverables meets or exceeds client expectations and industry standards. • Proactively identify and assess project risks and issues, developing and implementing risk mitigation and contingency plans as needed. • Conduct regular project reviews and audits to monitor compliance with project management processes and best practices. • Identify opportunities for process improvements and efficiency gains within the project management office. • Lead lessons learned sessions at the conclusion of projects to capture key insights and best practices for future initiatives. • Contribute to the development and refinement of project management methodologies, tools, and templates.