• Own daily Kanban board health for support and delivery operations. • Maintain visibility into intake, backlog, active work, blockers, aging items, dependencies, and completed work. • Coordinate routine technical support work across platform, product, engineering, and support stakeholders. • Help capture, triage, categorize, and route incoming support requests. • Facilitate standups, Kanban reviews, backlog refinement, weekly planning, and status checkpoints.

• Serve as a trusted partner and primary point of contact for enterprise customers throughout the project lifecycle. • Build strong relationships with multinational, multi-billion-dollar organizations through professionalism, communication, accountability, and consistent execution. • Lead customer-facing meetings, presentations, executive updates, and project reviews with confidence and clarity. • Develop and manage comprehensive project plans, timelines, milestones, deliverables, and resource coordination across multiple concurrent projects. • Ensure projects are delivered on time, within scope, and aligned to customer expectations and business objectives. • Coordinate cross-functional teams to ensure alignment, accountability, and successful execution. • Track project risks, dependencies, action items, and deliverables while proactively identifying solutions and mitigation strategies. • Adapt project plans and priorities as business needs and customer requirements evolve. • Provide consistent, professional communication to internal leadership teams and external customer stakeholders. • Prepare and present project status reports, executive summaries, timelines, and risk assessments. • Facilitate project meetings, drive action items, and maintain momentum across teams and stakeholders. • Build alignment and trust across departments, customers, and executive leadership. • Ensure project documentation, deliverables, and communications are organized, accurate, and accessible. • Maintain a strong focus on customer satisfaction, execution quality, and continuous improvement. • Support process optimization and operational efficiencies through modern tools, automation, and AI-enabled workflows where appropriate. • Opportunity to help drive Tillster’s evolution into an AI First/Native company focused on innovation, automation, and intelligent customer experiences.

Role Description We are partnering with a large government contracting and defense industry client seeking an experienced Senior IT Project Manager to lead a high-profile Microsoft Enterprise Agreement (EA) renewal initiative tied to a Microsoft G5 capability program. This is a strategic, enterprise-wide initiative within a GCC-High environment that will require strong leadership, executive communication, and the ability to coordinate across multiple technical and business teams. This role will serve as a key leader driving project execution while collaborating with internal stakeholders, executive leadership, and a third-party Service Integrator. The ideal candidate has successfully delivered multiple Microsoft G5-related initiatives in highly regulated environments and understands the complexity of enterprise technology deployments within the defense sector. The Senior IT Project Manager will be responsible for leading the planning, execution, coordination, and delivery of the Microsoft EA renewal and G5 capability program. This individual will oversee timelines, risks, stakeholder communication, and cross-functional collaboration to ensure successful delivery of program objectives. - Leading enterprise IT project delivery within a GCC-High environment - Managing Microsoft EA renewal initiatives and G5 capability deployment efforts - Coordinating activities across infrastructure, cybersecurity, compliance, operations, and business teams - Partnering with executive stakeholders and technical leadership to align priorities and delivery expectations - Managing relationships with third-party Service Integrators and external vendors - Facilitating meetings, executive updates, risk reviews, and status reporting - Driving issue resolution, dependency management, and escalation processes - Ensuring project governance, documentation, and delivery standards are maintained - Supporting organizational readiness, communication planning, and implementation activities Qualifications - 8+ years of IT Project or Program Management experience - Proven experience successfully delivering multiple Microsoft G5 projects - Strong experience working within GCC-High environments - Experience managing enterprise Microsoft licensing or Microsoft EA renewal initiatives - Ability to lead complex cross-functional initiatives across technical and business teams - Strong communication, facilitation, and executive presentation skills - Experience working with third-party Service Integrators and external vendors - Strong understanding of cybersecurity, compliance, and enterprise IT governance practices - Bachelor's degree required - PMP certification strongly preferred Preferred Experience - Experience supporting government contracting or defense industry environments - Familiarity with Microsoft security and compliance solutions - Experience managing enterprise transformation or modernization initiatives - Previous experience supporting highly regulated environments with security requirements Benefits - This is an opportunity to lead a highly visible enterprise initiative supporting a major defense industry organization. - The project offers exposure to executive leadership, cutting-edge Microsoft technologies, and large-scale enterprise transformation efforts within a mission-critical environment.

Role Description As Technical Project Manager, you will be responsible for project planning and end-to-end management for established initiatives within the company. You will ensure that projects are completed to specification within an established time frame and budget and proactively identify and manage risks. What You’ll Do - Utilize industry expertise and technical understanding to improve all aspects of project planning and resource management - Manage the activities of cross-functional teams to deliver successful project outcomes and contribute to TPM best practices - Oversee, develop, execute and monitor project plans - Oversee the daily activities of a project generally comprised of both internal and external resources - Understand the technical aspects of a project and ensure the project's technical requirements are correctly translated into deliverables - Develop measurable success criteria and use that to measure the success throughout the project life cycle and take proactive steps to improve performance - Identify and communicate project milestones, tasks and risks to partners - Manage the project(s) capital and expense budget(s) - Drive project issue resolution for the project(s) based on collaboration of peers and leveraging best practices - Conduct post-project retrospectives and devise improvement plans - Ensure the project team is properly staffed with required resources and anticipate resourcing needs and issues - Additional tasks may be assigned Qualifications - 3+ years of technology experience - Bachelor's Degree or equivalent - Bachelor's Degree or equivalent in MIS, Computer Science or related field (preferred) - PMP Certification (preferred) - Agile-ACP Certification (preferred) - Scrum Certification (preferred) - Experience in multiple SDLC methodologies (preferred) Requirements - Ability to perform the accountabilities listed in the “What You’ll Do” Section - Ability to comply with dress code requirements - Basic math and reading skills, legible handwriting, and basic computer operation - Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company - Ability to learn and comply with all company policies, procedures, standards and guidelines - Ability to give direction and to receive, understand and proactively respond to direction from leadership and other company personnel - Ability to work as part of a team and interact effectively and appropriately with others - Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes - Ability to satisfactorily complete company training programs - Ability to use a personal computer for tasks such as communicating, preparing reports, etc. - Ability to plan, prioritize and monitor activities across business units - Ability to complete or oversee the completion of assigned projects in a timely manner