• Help define product strategy with clear, supportable objectives and long-term vision that align with strategic priorities. • Collaborate with cross-functional teams to ensure product delivery and quality goals are achieved and maintained. • Craft KPIs, develop a product roadmap, and write user stories/requirements for your areas of ownership. • Provide input to and develop operational plans; work with Senior Management to ensure that plans are integrated with broader strategies; present project plans and results. • Engage with internal stakeholders to gather feedback, glean insights, and understand pain points to enhance product offerings. • Ensure clear and comprehensive documentation, guidelines, and usage examples to facilitate seamless customer integration.

Role Description At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. This role plays an important part in helping LUX Infusion deliver a patient‑first experience—by shaping the systems and workflows that power how care is delivered across the organization. - Helps patients feel supported through seamless, well-designed intake and therapy workflows - Supports clinicians and operational teams with reliable, intuitive systems that reflect real-world care delivery - Moves work forward in a growing, clinician‑led organization focused on better outcomes Everything we do connects back to real people navigating complex healthcare journeys—and this role helps build the systems that make that journey clearer, simpler, and more connected. Responsibilities - Translate complex specialty infusion workflows into scalable product designs that define how our platform behaves - Define workflow states, transitions, and system logic across intake, benefits, prior authorization, care coordination, and financial processes - Structure product behavior through clear business rules, decision logic, and data requirements - Collaborate closely with Business Analysts, Engineering, Product leadership, and operational stakeholders (pharmacy, nursing, reimbursement) - Balance real-world operational complexity with system scalability and maintainability - Own and prioritize the product backlog, translating system design into clear, actionable user stories and acceptance criteria - Partner with engineering to ensure accurate implementation of workflow logic, integrations, and state management - Support validation, UAT, and iteration to ensure solutions align with intended outcomes - Bring thoughtfulness, reliability, and follow‑through to your work - Identify and implement better ways to serve patients, providers, and teammates Qualifications - 3+ years of Product Owner or Product Manager experience in healthcare technology - Deep experience working with complex, workflow‑driven systems - Strong understanding of healthcare operations (specialty infusion, specialty pharmacy, HUB services, or related) - Experience with reimbursement workflows including benefits investigation, prior authorization, and copay assistance - Proven ability to translate complex, variable workflows into structured, scalable system designs - Experience defining business rules, workflow logic, and data requirements - Strong collaboration and communication skills across cross‑functional teams - Ability to think in systems—not just features or tickets - Comfort navigating ambiguity and driving clarity in high‑complexity environments - A desire to be part of a team that values empathy and high standards Bonus Qualifications - Direct experience with specialty infusion workflows - Experience with workflow or case management platforms - Exposure to system integrations (EHRs, payer systems, or third‑party vendors) - Experience in regulated environments (HIPAA, compliance, auditability) - Familiarity with CareTend or similar platforms Benefits - Purpose‑driven work with real impact - A patient‑first, clinician‑led culture - Supportive, collaborative teammates - The opportunity to grow with a company building something meaningful Pay Range/Rate $110 — $125 USD Physical Demands The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. - Occasionally required to stand, walk, or sit - Use hands to finger, handle, or feel objects, tools, or controls - Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl - Talk or hear - Occasionally lift and/or move up to 25 pounds - Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Other Requirements - Participate annually in required legal and ethical compliance training - Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies - Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual - Refrain from any behavior that could be considered unethical or unlawful Expectations for All Employees All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement. Equal Opportunity Employer LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

• Talk to customers across the full spectrum. • Own the problem statement and requirements behind every interface bet. • Set the bar for what "agent-friendly" means on Supabase. • Define how each launch is measured before it ships. • Keep engineering, design, and leadership aligned.

• Own the end ‑ to ‑ end product vision, scope, and roadmap for MyIngredion and the Digital Helpdesk as integrated global digital platforms. • Drive the investment case to support operation, maintenance , and growth of the platform as part of the Ingredion digital ecosystem • Serve as the single owner of the product backlog , prioritizing features, enhancements, technical enablers, and defects based on business value, customer impact, scalability, and risk. • Ensure continued platform maintenance and operational continuity , including: Monitoring platform health, usage, and performance • Ensuring defects, tech debt, and operational gaps are addressed • Acting as interim owner where regional Product Owner or Business Ownership gaps exist. • Step in to support regions when capability, capacity, or ownership gaps emerge , ensuring delivery momentum, decision ‑ making continuity, and adherence to global standards. • Design and build the operating infrastructure required for execution , including: Clear RACI and ownership models • Repeatable intake, prioritization, and governance processes • Scalable ways of working that regions can adopt and sustain. • Partner with delivery teams and vendors in an agile model, supporting sprint planning, backlog refinement, demos, UAT readiness, and post ‑ go ‑ live hypercare . • Exercise product governance and decision rights , including scope trade ‑ offs, sequencing, prioritization, and escalation within Steering and Operating Committee forums. • Drive adoption, training, and change enablement , ensuring regions are equipped not only to launch, but to operate and continuously improve the platform. • Define, track, and act on product KPIs (e.g., adoption, CSAT, ticket deflection, resolution efficiency), using insights to guide continuous optimization.