Location: Australia Job Description: Employer Engagement Manager/ Corporate Broker Summary: Build & maintain effective business relationships at executive & operational level to improve the overall retention & performance of employers in the Workers Compensation Segment Sydney CBD, Open to other office locations - Permanent Opportunity as Employer Engagement Manager/Corporate Broker - Starting salary offering of $ 129,464 - Hybrid Working environment with three days in office About the Role Contribute to the development of the relationship with and the engagement of employers and industry leaders in respect to Workers Compensation to achieve the established business objectives of Workers Compensation Segments. Build and maintain effective business relationships at executive and operational level to improve the overall retention and performance of employers in the Segment. Benefits - A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs - Comprehensive learning and development support aligned to icare's Core Capabilities. - Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards - Access to our Employee Assistance Program Duties - Develop, maintain and manage highly effective business relationships with representatives of key employers in the segment. - Provide tailored advisory services as part of our Customer Value Proposition that recognizes the various employer profiles and needs that exist within each segment - Monitor portfolio performance via regular data analysis and proactively engage with employers and other stakeholders to report on employer and industry performance, supporting performance uplift and business sustainability. Ensure that relevant education is provided on the various premium products to provide premium clarity to assist employers to manage business risks and potential impacts that support early intervention and return to work, whilst reducing complaints - Contribute to negotiations with the industry bodies on performance and strategic matters to ensure Scheme objectives are met. - Develop and maintain specialist and technical expertise in insurance and claims management in the industry to support initiatives which drive performance improvement. - Develop, monitor and manage effective knowledge and information sharing mechanisms between employees and icare and provide thought leadership in icare's response to the employers' concerns and complaints. - Maintain an effective and appropriate degree of involvement in the day-to-day activities and interaction between claims managers, employers, brokers and the industry. - Participate in and / or lead programs developed to support employer and industry initiatives. - Support the Segments engagement team and develop relationships across icare and the Claims Service Providers to support the customers' needs and icare's deliverables. Share insights and feedback collected from external stakeholders to drive improvement across the icare service delivery model, and to improve the customer experience. Skills & Experience - Minimum of 3 years' experience in Workers Compensation or other relevant insurance products - Minimum 2 years' experience in account management or relationship management - Demonstrated capabilities include: - Strong communication / interpersonal skills for effective collaboration with internal and external stakeholders - Strong analytical, problem solving and decision-making abilities - Desirable Skills - Tertiary qualification in a Health/ Business/ Financial related discipline. Relevant tertiary qualifications or equivalent experience in relevant fields of workers compensation and / or the general insurance industry. Culture We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people's development so the people of NSW can thrive. About the Company We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. - For more information about icare visit our website - icare operates a direct sourcing model so no agency introductions will be accepted - We are a Circle Back Initiative Employer - we commit to respond to every applicant - A talent pool may be created through this recruitment process. Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.

• Manage a busy team of Youth Intensive Care Coordinators within the Youth Empowerment System of care in Idaho. • Responsible for the management, direct supervision and coordination of clinical and/or nonclinical management staff, including utilization management and intensive care management staff. • Provides expertise in designated programs. • Assists clinical management in the development and on-going management of designated staff. • Performs care management review activities consistent with Magellan policies, procedures, and standards. • Conducts recruitment, interviewing, and selection of properly qualified staff members and ensures appropriate orientation is provided. • Regularly monitors the performance of care management staff. • Monitors adherence to the efficiency goals for all staff including case volume, case closure rates, average handle time and other metrics. • Supervises care management staff through approved audit processes including performing annual reviews and provides counseling and disciplinary action as necessary. • Coordinates quality improvement activities under the direction of clinical management. • Assists management in the development of strategic and operational goals and plans. • Assists management in the identification and coordination of the necessary clinical and client service training needs. • Analyzes specific utilization problems, plans and implements solutions that directly influence quality of care and cost efficiency.

• Lead, coach, and develop a team of Wholesale Account Executives focused on broker acquisition, onboarding, and production growth • Build and maintain long-term relationships with broker accounts and key Loan Officers across approved states • Establish performance expectations, monitor pipelines, and drive accountability across the Wholesale team to achieve and exceed sales goals • Train and educate brokers on Splitero’s Home Equity Investment product, guidelines, processes, and operational workflows • Serve as an escalation point and trusted resource for brokers, Loan Officers, and internal teams to resolve complex scenarios and deliver solutions • Partner closely with Processing, Underwriting, Closing, Legal, and Finance teams to ensure a smooth and compliant origination process • Analyze broker performance, pipeline conversion, and operational metrics to identify opportunities for growth and efficiency • Develop scalable policies, procedures, reporting, and operational best practices to support channel expansion • Lead onboarding and training initiatives for new brokers and new Wholesale team members • Monitor broker engagement and production trends to proactively improve pull-through and partner retention • Collaborate with leadership on strategic initiatives, territory planning, compensation structures, and channel growth opportunities • Deliver regular business reviews and pipeline insights to Sales Leadership • Champion a high-performance, collaborative culture focused on accountability, responsiveness, and white-glove partner support • Act as the voice of the broker internally, advocating for improvements that enhance the partner and homeowner experience

• Define and maintain delivery standards, frameworks, and tools • Ensure consistent adoption across Business Units • Act as the regional reference for governance and delivery standards • Define reporting standards for reliable project data • Analyze trends to identify risks, gaps, and improvement opportunities • Provide visibility on performance, compliance, and risks • Identify and prioritize improvement initiatives across delivery practices • Coordinate implementation of improvements across teams • Ensure alignment between Delivery, Sales, and Pursuit Management • Contribute to defining delivery standards and competency frameworks • Lead and develop your team