• Define and maintain delivery standards, frameworks, and tools • Ensure consistent adoption across Business Units • Act as the regional reference for governance and delivery standards • Define reporting standards for reliable project data • Analyze trends to identify risks, gaps, and improvement opportunities • Provide visibility on performance, compliance, and risks • Identify and prioritize improvement initiatives across delivery practices • Coordinate implementation of improvements across teams • Ensure alignment between Delivery, Sales, and Pursuit Management • Contribute to defining delivery standards and competency frameworks • Lead and develop your team

Manager, Associate Relations Investigator (Remote) Are you looking for a role focused on consulting with the business to assist in problem solving? Do you like to have strategic impact and work cross functionally in a dynamic environment? Our HR Associate Relations team is looking for an individual contributor who is motivated, willing to take on new and challenging opportunities, and take initiative to make our most important asset - our people - work smoothly. The Manager, Associate Relations - Investigations Team position investigates all types of employment complaints and provides proactive recommendations to HR business partners and business leaders on employee relations issues. Here's what you'll need to be successful: - Can assess when and how to make tradeoffs between speed and quality; motivated self-starter - Loves to break down complex problems and artfully push towards a solution - Exceptionally strong written and verbal communication skills - Ability to present complex topics in a clear, concise, and compelling manner - Impeccable judgment and ability to balance the needs of the organization, leaders and associates. Know when to push and when to move on. - Demonstrate an aptitude for learning in a fast-paced, ever-changing environment - Strong sense of when to operate independently and when to seek support on an issue - Successful candidates must be comfortable and prepared for an 'always-on' video environment Responsibilities: - Investigate and resolve all types of employment complaints, including harassment, discrimination, retaliation, wage and hour issues, wrongful termination, etc. - Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution - Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner - Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues - Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk - Thoroughly investigate complaints, while using good judgment to analyze evidence and make recommendations - Act as role model and champion for Capital One Values - Participate in internal projects that improve investigative processes We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role. Basic Qualifications: - High School Diploma, GED or equivalent certification - At least 3 years of Human Resources, Legal or Risk Management experience - At least 3 years of investigation experience Preferred Qualifications: - At least 5 years of experience working in a team corporate environment - At least 5 years of Human Resources or Legal experience, focused on employment investigations - Human Resources certification - Experience conducting all types of employment investigations - Knowledge of employment law and practices At this time, Capital One will not sponsor an applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $138,100 - $157,700 for Manager, Associate Relations Richmond, VA: $138,100 - $157,700 for Manager, Associate Relations Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Opportunity Overview: We are looking for a Manager, Solutions Configuration to play a key role in the technical configuration of platform requirements for Cohere’s Platform-as-a-Service (PaaS) clients. Reporting into our Senior Manager, PaaS Value Delivery, you will be part of a small, fast-paced team working directly with client-facing team members to understand and deliver key clinical configurations that are integral to helping new and existing clients meet their prior authorization automation goals. Ultimately, the work you do will have a direct impact on the growth of the company and our ability to assist more patients at a time in their healthcare journey when they need help most. What you’ll do: - Manage and mentor a team of direct reports, supporting execution, prioritization, and professional development - Gather and translate client technical requirements into scalable platform configurations for new implementations - Test and validate new or enhanced functionality to support custom client requirements - Define test scenarios and success criteria for platform configurations - Configure platform requirements in alignment with project timelines and client expectations - Troubleshoot and resolve technical issues during testing and post-implementation - Serve as a technical SME for client-facing teams, supporting configuration questions and occasional client interactions - Partner with Product, Engineering, and Design to improve and scale internal configuration management tools What you’ll need: - 8+ years of experience in configuration management, systems implementation, or related technical roles, with 1+ year of people management experience - Experience in HealthTech or familiarity with healthcare systems, clinical workflows, and healthcare data preferred - Experience working with Excel, JSON-based business rules, and Jira preferred - Experience with SQL; BI tools such as Tableau or Power BI preferred - Strong problem-solving, project management, and cross-functional collaboration skills, with the ability to independently manage multiple priorities in fast-paced, ambiguous environments - Passion for improving the U.S. healthcare system and patient outcomes - Bachelor’s degree in Computer Science, Systems Engineering, or a related field Pay & Perks: 💻 Fully remote opportunity with about 5% travel 🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program 📈 401K retirement plan with company match; flexible spending and health savings account 🏝️ Flex Time Off + company holidays 👶 Up to 14 weeks of paid parental leave 🐶 Pet insurance  The salary range for this position is $120,000 to $130,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment. Interview Process*: - Connect with Talent Acquisition for a Preliminary Phone Screening - Meet your Hiring Manager! - Case Study - Peer Interview - Executive Interview *Subject to change About Cohere Health: Cohere Health’s clinical intelligence platform and agentic AI-powered solutions connect health plans’ strategic goals and providers’ needs, optimizing the speed, cost, and quality of care. With an enterprise approach that streamlines payer-provider decision-making across the care continuum–including policy, prior authorization, payment accuracy, and more–the company improves collaboration and reduces burden, resulting in up to 8x ROI and 94% provider satisfaction. With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately. Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners. The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone. We can’t wait to learn more about you and meet you at Cohere Health! Equal Opportunity Statement: Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal. #LI-Remote #BI-Remote

• Design, implement, and administer base pay, short-term incentives, equity grants, and long-term incentive programs • Conduct market analysis and salary surveys (Radford, Mercer) to ensure pay competitiveness against benchmarks • Develop and maintain salary structures, job leveling frameworks, and pay guidelines that scale with the business • Manage compensation review processes including merit increases, promotions, bonus payouts, and equity grants • Own equity budgeting and tracking for equity programs and contribute to Compensation Committee materials • Ensure compliance with all applicable compensation laws and regulations, with particular attention to the evolving pay transparency landscape • Analyze compensation data to surface trends, anomalies, and equity gaps before they become problems • Build and maintain compensation dashboards and reports for senior leadership • Deliver data-driven recommendations that ground comp decisions in market reality and internal equity • Partner with People Business Partners, Finance, Talent Acquisition and business leaders across GTM as the primary compensation subject matter expert • Develop and deliver compensation training and communications for managers and employees • Collaborate closely with Finance on equity program operations, cadence-setting, and analytical work; partner with Legal on compliance; and coordinate with Sales Compensation / Sales Operations on cross-functional comp initiatives • Participate in compensation surveys and industry benchmarking initiatives • Lead compensation-related projects including system implementations, program redesigns, and pay equity analyses • Build project plans, timelines, and stakeholder communication plans with strong follow-through on delivery • Apply AI tools (e.g., Claude and Pave AI features) to accelerate analysis, training material development, and communications