CrowdRiff logo
CrowdRiff

CrowdRiff is the leading visual marketing platform loved by over 850 global travel and tourism brands.

Account Manager

Account ManagerSalesFull TimeRemoteMid LevelTeam 51-200Since 2013H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

17 days ago

Salary

C$100K - C$150K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Account Manager

CrowdRiff

• Manage the full lifecycle of assigned accounts, with a focus on Destination Marketing Organizations (DMOs), within the west coast. • Build and maintain strong relationships with key stakeholders across each account. • Execute outreach and engagement strategies to support product adoption, retention, and upsell opportunities. • Identify and qualify new business opportunities in partnership with your Business Development Representative (BDR). • Meet or exceed quarterly and annual retention and revenue growth targets. • Serve as the primary point of contact for customers, ensuring a positive and productive relationship. • Monitor customer health and proactively address potential risks. • Partner with support resources to deliver onboarding, training, and value-driven check-ins. • Demonstrate product value through regular business reviews and sharing relevant success stories. • Share customer and regional feedback with internal teams to help influence product improvements and go-to-market tactics. • Participate in beta programs and assist customers in adopting new features. • Maintain accurate CRM records, account plans, and forecasts for renewals and upsells. • Track performance metrics and report on key account outcomes. • Ensure operational efficiency by following established processes and best practices. • Partner with Product, Marketing, and Support teams to deliver exceptional customer experiences. • Support marketing and advocacy efforts such as case studies, references, and testimonials. • Represent CrowdRiff at industry events and networking opportunities as needed. • Stay current on CrowdRiff’s product capabilities and industry trends. • Participate in internal training programs to enhance product knowledge and account management skills. • Share learnings and collaborate with peers to strengthen overall team performance.

Job Requirements

  • 2–4 years of experience in account management, customer success, or B2B SaaS sales.
  • Proven track record of meeting or exceeding retention and/or growth targets.
  • Strong communication, relationship-building, and presentation skills.
  • Ability to interpret customer data and use insights to drive engagement.
  • Experience working cross-functionally with Product, Marketing, Sales, or Customer Success teams.
  • Familiarity with the travel, tourism, or DMO industry is an asset.
  • Comfortable managing multiple accounts and priorities in a fast-paced environment.

Benefits

  • 🍼 Parental leave
  • 📚 Extended learning and development opportunities through our DevDollars program
  • 💰 Equity incentives
  • ☀️ Feel-Good Fridays:Enjoy a half-day off every other Friday in summer
  • 🗓️ No-meeting Fridays year-round
  • 💻 Flexible work hours
  • 🎉 Regular team socials & team events
  • ⛱ Up to 8 weeks of vacation
  • 💲 Up to $3000 towards your next trip
  • 🌍 Travel and work from a country of your choice for 90 days

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