CrowdRiff

• Manage the full lifecycle of assigned accounts, with a focus on Destination Marketing Organizations (DMOs), within the west coast. • Build and maintain strong relationships with key stakeholders across each account. • Execute outreach and engagement strategies to support product adoption, retention, and upsell opportunities. • Identify and qualify new business opportunities in partnership with your Business Development Representative (BDR). • Meet or exceed quarterly and annual retention and revenue growth targets. • Serve as the primary point of contact for customers, ensuring a positive and productive relationship. • Monitor customer health and proactively address potential risks. • Partner with support resources to deliver onboarding, training, and value-driven check-ins. • Demonstrate product value through regular business reviews and sharing relevant success stories. • Share customer and regional feedback with internal teams to help influence product improvements and go-to-market tactics. • Participate in beta programs and assist customers in adopting new features. • Maintain accurate CRM records, account plans, and forecasts for renewals and upsells. • Track performance metrics and report on key account outcomes. • Ensure operational efficiency by following established processes and best practices. • Partner with Product, Marketing, and Support teams to deliver exceptional customer experiences. • Support marketing and advocacy efforts such as case studies, references, and testimonials. • Represent CrowdRiff at industry events and networking opportunities as needed. • Stay current on CrowdRiff’s product capabilities and industry trends. • Participate in internal training programs to enhance product knowledge and account management skills. • Share learnings and collaborate with peers to strengthen overall team performance.

• Managing the organization’s day-to-day accounting and finance processes • Collaborating with multiple departments across the organization • Supporting the Director of Finance with month-end deliverables • Ensuring accurate financial reporting and allocations to the correct departments and product lines • Working closely with creator operations team to ensure the payments for creator payouts is reconciled • Managing our corporate credit card platform and ensuring that all transactions are reflected in our reporting system • Managing AP payments to vendors and vendor management • Managing all customer billing • Processing cheques and wire payments • Documenting and monitoring of internal controls • Identifying accounting issues and providing recommendations for resolution • Preparing year-end packages for audit firm, including year-end trial balance, adjusting entries, and reconciling accounts • Preparing all reconciliations including bank, credit card, accounts payable, and payroll • Monthly tax filings (HST) • Contributing to ad-hoc projects as assigned by the Manager or the Director

• Own end-to-end design for your product area, from discovery through to shipped product • Work as an embedded partner with your PM and engineering team, shaping direction early and validating ideas before investing in detailed design • Talk to customers regularly and bring those insights directly into the design process • Use AI tools actively throughout your workflow to synthesize research, generate early concepts, and prototype solutions quickly • Identify conceptual gaps and usability challenges early, before development begins • Translate user needs, business priorities, and technical constraints into scalable solutions • Communicate design decisions clearly with stakeholders across product, engineering, and leadership • Contribute to a design culture that values craft, rigour, and cross-functional partnership

• Drive Product Strategy: Define a bold vision grounded in customer needs, market trends, and business goals. • Build Products People Love: Prioritize delightful, high-quality user experiences; simplify to core features in early versions. • Solve Complex Problems: Get to the root of issues using structured and creative thinking; cover edge cases deeply. • Collaborate Cross-Functionally: Work closely with Design, Engineering, GTM, and CS to ship impactful products quickly. • Stay Close to Customers: Gather raw insights directly from creators and users to guide decisions and unlock opportunities. • Relentlessly Execute: Write specs, run rituals, test builds, and measure results. You drive every stage of the product lifecycle. • Own Product Performance: Monitor metrics, balance ROI, and make smart investment calls to fuel growth and profitability. • Stay Ahead of Trends: Track creator economy, video, and marketplace shifts to build what’s next.