• Provide expert customer support via phone, email, and walk-ins (pool chemistry, maintenance, and equipment troubleshooting) • Create accurate quotes for pool packages, equipment upgrades, liners, and parts • Drive sales through upselling chemicals, parts, and maintenance equipment • Perform water testing and provide chemical treatment recommendations • Process orders and coordinate with service and delivery teams

Role Description Assists with the development of various documentation products in support of assigned program/project system. Collaborates with appropriate team members to develop required documentation materials (end-user manuals, technical documents, graphics, etc.). Ensures all developed materials adhere to established styles and standards. - Works with Subject Matter Experts (SMEs) to develop technically-accurate documentation products for system end-users. - Understands and applies overarching policy requirements to ensure that all documentation products comply with these requirements. - Uses graphics (photographs, drawings, diagrams, etc.) that increase the end users’ understanding of the Customer/program system. - Translates development requirements into required documentation changes. - Proofs documentation to detect and correct errors in spelling, grammar, syntax, and established styles and standards. - Understands and applies as necessary all relevant styles and standards for developing documentation materials. - Assists in peer reviews of all documentation materials created by other team members. - Analyzes requirements of project to determine scope of work and required documentation products. - Supports and adheres to CMMI level 3 standards and processes as it relates to technical documentation. Qualifications - Bachelor’s Degree in a related field preferred or equivalent relevant experience. - 2+ years of working with technical documentation with experience in creating end-user documentation. - CANDIDATES MUST POSSESS A CURRENT SECRET CLEARANCE. Requirements - Excellent understanding of English grammar. - Knowledge of desktop publication tools from Adobe and Microsoft. - Strong editing skills. - Microsoft Office Products (Word, Excel, Visio, PowerPoint). - Ability to understand and articulate technical requirements and translate their requirements into technical documentation. - Ability to balance, prioritize and organize multiple tasks. - Possess strong analytical and problem-solving skills. - Ability to meet deadlines and communicate progress against schedule. - Ability to express ideas and thoughts in a clear and concise manner. - Capable of learning various computer applications and systems related to the documentation materials. Benefits - Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. - The compensation displayed for this role is a general guideline based on these factors and is unique to each role. - Monetary compensation is one component of ASM's overall compensation and benefits package for employees. Company Description It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. - All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. - All decisions on employment are made to abide by the principle of equal employment.

• Coordinate the full staffing cycle from opportunity intake through engagement to the invoicing team • Ensure all corporate policies, compliance requirements, and placement documentation are completed accurately and timely • Partner with sales teams and staffing partners nationwide to qualify, support, and fulfill staffing opportunities • Communicate directly with customers to help support understanding job requirements, coordinate interviews, and manage expectations • Conduct candidate pre-screening and technical qualification assessments with ePlus engineering staff • Maintain ongoing relationships with placed consultants to monitor engagement status and support successful assignments • Build and strengthen customer relationships to help identify and support new business opportunities with your Staffing BDE • Participate in customer meetings and sales team meetings to promote and expand staffing services when needed • Maintain and update candidate records within the Applicant Tracking System (ATS) • Support reporting, tracking, and additional administrative responsibilities as assigned.

• Handle incoming and outgoing Proxy Solicitation and Information Agent calls • Handle a large volume of calls from an automated dialer • Manual research of contact information for shareholders • Solicit shareholder votes and accurately record voting instructions • Respond to shareholder inquiries using fact sheets and materials provided • Maintain an updated call center database by entering information • Produce results and maintain required performance metrics