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Bell, one of Canada's Top 100 Employers, is focused on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Associate Human Resources Support
Location
Canada
Posted
14 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Associate Human Resources Support
Bell
Role Description The Associate – Human Resources Support is responsible for interpreting, analyzing, and explaining the company's Human Resources rules, policies, and programs to internal and external clients of Bell and its affiliated companies. - Accountable for all transactions and tasks related to employee files. - Provides an optimal experience by being responsible for the end-to-end processing and resolution of simple to complex cases and issues. - Ensures that the various systems are updated. - Makes recommendations to improve work processes, ensure case resolution, and meet deadlines. - Handles escalations as assigned by management or other stakeholders. Job Duties / Accountabilities: - Provide support to employees and other stakeholders through various channels by identifying their needs and resolving issues. - Receive, analyze, and process transactions related to human resources programs, ensuring corrective action is taken to avoid errors and meet deadlines. - Support internal and external customers in the use of various tools. - Ensure end-to-end ownership by using appropriate content, tools, platforms, and internal resources. - Analyze requests using different sources and reports to document the situation in the case management tool. - Identify and evaluate problems and suggest solutions to improve processes and employee experience. - Assist teams in managing procedures and preparing various Human Resources related documentation. - Give excellent attention to detail to ensure accuracy of information and quality of response. - Educate employees on appropriate systems, tools, and online content. - Analyze various issues, identify gaps, and recommend practical solutions. - Manage different priorities and solve problems related to evolving situations and work processes. Qualifications - Knowledge of English required. - Interaction with French & English speaking stakeholders across Canada. - Basic knowledge of MS Word. - Basic knowledge of MS Excel. - Ability to communicate effectively in various contexts. - Ability to guide and advise customers while demonstrating empathy. - Ability to manage sensitive and confidential information. - Ability to work in a team and adapt to change. Requirements - Good knowledge of SAP (HR) preferred. - Call centre experience preferred. Working Conditions - Working hours Monday to Friday between 8:00 am and 4:30 pm. - Adequate knowledge of French is required for positions in Quebec. Benefits - Comprehensive compensation package including a competitive salary. - Medical, dental, vision, and mental health benefits tailored to specific needs. - 35% discount on services and access to exclusive offers from partners.
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