NTracts Inc

Role Description This is a tactical, hands-on HR role supporting our fully distributed team. The HR Business Partner will be responsible for day-to-day HR operations including onboarding, payroll, benefits administration, and compliance. You’ll play a key role in ensuring smooth processes, accurate systems, and a positive employee experience. Key Responsibilities - Employee Relations - Serve as the primary point of contact for employee relations matters, concerns, and workplace issues. - Provide guidance and support to managers and employees regarding company policies, performance concerns, workplace conflict, attendance, and disciplinary matters. - Conduct employee investigations and document findings appropriately. - Support conflict resolution and help maintain a positive work environment. - Assist with employee coaching, corrective action processes, and performance management documentation. - Maintain confidentiality and exercise sound judgment in sensitive situations. - HR Administration - Manage and maintain employee records, HR files, and documentation in accordance with company policies and compliance requirements. - Oversee onboarding and offboarding processes, including new hire paperwork, orientation, system setup coordination, and exit procedures. - Administer employee status changes, benefits enrollment support, PTO tracking, and HRIS updates. - Ensure accuracy and organization of all HR forms, records, and personnel documentation. - Coordinate background checks, employment verifications, and related administrative processes. - Support payroll administration by coordinating employee data changes and ensuring timely communication with payroll providers. - Policy & Compliance - Help ensure compliance with federal, state, and local employment laws and regulations for employees in multiple states. - Maintain and update employee handbook, HR policies, and internal procedures. - Assist with audits, reporting, and compliance documentation. - Monitor HR practices to ensure consistency and fairness across the organization. - Recruiting & Hiring Support - Coordinate interview scheduling and candidate communication. - Assist managers with hiring processes and onboarding preparation. - Manage job postings and applicant tracking administration. - Support recruiting efforts and candidate experience initiatives. - Culture & Employee Support - Support employee engagement initiatives and internal communication efforts. - Assist with company events, recognition programs, and employee appreciation activities. - Promote a professional, collaborative, and service-oriented HR presence across the organization. Qualifications - Bachelor’s degree in Human Resources, Business Administration, or related field preferred. - 2-5+ years of HR experience, with strong emphasis on employee relations and HR administration. - Strong knowledge of federal employment law and HR best practices. - Excellent organizational skills and attention to detail. - Ability to manage sensitive and confidential information with professionalism. - Strong interpersonal and conflict resolution skills. - Proficiency with ADP preferred but not required. - Proficiency in Microsoft Office and standard HR administrative processes. - SHRM-CP, SHRM-SCP, PHR, or similar certification preferred or in process to acquiring.

Description Location: Chattanooga, Nashville or “Remote” Department: Revenue Operations Reports To: Chief Client Officer Employment Type: Full-Time The Sales & Revenue Operations Data Analyst is responsible for analyzing sales, marketing, customer, and account data to drive revenue performance, forecasting accuracy, and pipeline visibility across the organization. This role owns data integrity and supports reporting across CRM (including Salesforce and HubSpot) and other technology platforms (Zend Desk, Pendo, etc.) ensuring consistent, reliable metrics and scalable processes. Partnering closely with Sales, Marketing, Account Management, Operations, Customer Success, and Finance, the analyst delivers actionable insights that improve operational efficiency, support retention and renewals, insight into expansion and growth opportunities, strengthen client engagement through client health scoring, and enable predictable, data-driven growth. The ideal candidate is a data-driven, systems-oriented professional with deep expertise in CRM and revenue technology platforms (Salesforce, HubSpot, Zend Desk, etc.). Collaborative and works cross-functionally to ensure data integrity, improve forecasting accuracy, and optimize pipeline and retention performance. Is analytical, detail-oriented, and commercially minded, and able to translate sales, marketing and operational data into actionable insights. Responsibilities: Combine analytical depth, process discipline, and commercial acumen to drive scalable revenue growth by understanding the full go-to-market (GTM) engine - from lead generation through renewal, expansion and client engagement - and ensures alignment across Sales, Marketing, Operations, and Finance. - Understand revenue as an interconnected lifecycle (acquisition ? conversion ? retention ? expansion) and analyze performance across each stage to drive predictable growth. - Design and optimize processes, systems, and reporting infrastructure to improve scalability, efficiency, and sales forecasting accuracy. - Prepare and deliver executive-ready reports, dashboards, and analyses that highlight pipeline health, revenue trends, retention performance, and growth opportunities. - Provide accurate sales and retention forecasting, ensuring strong pipeline visibility and performance transparency. - Monitor client health and risk indicators to proactively identify churn risks and expansion opportunities. - Build and maintain forecasting models, cohort analyses, and performance dashboards to support data-driven decision-making. - Apply deep knowledge of SaaS metrics (ARR, MRR, CAC, LTV, churn, NRR, pipeline coverage, revenue velocity) to inform strategic recommendations. - Own CRM governance and data integrity across Salesforce, HubSpot, and integrated GTM systems, establishing standards for definitions, KPIs, and reporting consistency. - Understand and manage integrations across the sales, marketing and operations tech stacks (marketing automation, engagement platforms, analytics tools) to ensure accurate data flow and process alignment. - Partner cross-functionally with Sales, Marketing, Finance, Operations, Product, and executive leadership to deliver integrated insights and improve quota attainment, retention, and overall revenue performance. - Identify funnel bottlenecks, automate manual reporting workflows, document processes, and incorporate market and competitive insights to continuously strengthen marketing, sales, and client engagement strategies. - Balance short-term operational execution with long-term revenue architecture and continuous improvement initiatives. Requirements Qualifications and Requirements: - 2+ years of experience in sales analytics, revenue operations, or business analytics in a Tech/SaaS environment. - Experience managing CRM governance and cross-functional reporting frameworks. - Strong expertise with Salesforce and HubSpot data management and reporting. - Advanced Excel skills and experience with BI tools (Power BI, Tableau, etc). - Strong communication, attention to detail, and ability to collaborate cross functionally - Strong knowledge of enterprise sales cycles, consultative selling, and healthcare industry dynamics. - Understands sales motions (enterprise, mid-market, SMB), account management, renewals, and expansion dynamics. - Ability to multitask and juggle several responsibilities simultaneously - Excellent communication and problem-solving skills - Ability to learn new software quickly - Love of making an impact and thriving in collaborative and energetic teams About Ntracts Ntracts, Inc. is the healthcare industry’s leading provider of contract lifecycle management (CLM), governance risk and compliance (GRC) and policy management solutions. Trusted by more than 2,500 healthcare organizations nationwide. With over 85+ years of healthcare-focused experience, Ntracts solutions ensure compliance, mitigates risk, and drives efficiency in contract and policy management and governance, risk and compliance administration.

Description Company Overview: Ntracts is the premier, comprehensive healthcare contract management solution that’s powered by the expertise of healthcare compliance professionals and guided by the nation’s largest healthcare law firm. Ntracts delivers a comprehensive contract management solution through a unique combination of healthcare, technical, and legal expertise matched with a user-driven online contract management tool that mitigates compliance risk, achieves cost savings, improves efficiency, and ensures healthcare organizations stay in front of changing regulations. Position Overview: The Sales Administrator is a highly organized, detail-oriented professional who supports the Chief Sales Officer and Chief Client Officer in driving operational excellence across sales and client functions within a fast-growing SaaS environment. This role serves as a central hub for sales operations, reporting, project management (Asana), contract lifecycle management (CLM) coordination, and marketing campaign support. The ideal candidate brings strong analytical skills, process discipline, and the ability to manage multiple cross-functional initiatives simultaneously, ensuring directors remain focused on revenue growth and client success while maintaining accurate reporting, streamlined workflows, and scalable operational systems. Duties and Responsibilities - Provide direct operational and administrative support to the Chief Sales Officer and Chief Client Officer - Support Sales Team in managing pipelines, task tracking, and execution workflows - Maintain and optimize project management systems (Asana) to ensure visibility and accountability - Prepare and distribute weekly, monthly, and quarterly sales performance reports - Track KPIs, revenue forecasts, and key client metrics for executive review - Assist in managing and improving Contract Lifecycle Management (CLM) processes - Track contract renewals, amendments, and compliance deadlines - Coordinate contract workflows between sales, legal, and client teams - Support execution and tracking of marketing campaigns aligned to sales initiatives - Monitor campaign performance and assist with reporting and lead flow management - Document processes and create SOPs to improve operational consistency - Identify and implement process improvements to enhance sales and client operations efficiency Requirements Qualifications / Requirements - 3+ years of experience in sales administration, revenue operations, or executive support, preferably within a SaaS company - Strong experience with Asana or similar project management tools - Experience supporting sales reporting and pipeline tracking - Familiarity with CRM systems (e.g., Salesforce, HubSpot, etc.) - Exposure to Contract Lifecycle Management (CLM) systems preferred - Experience coordinating marketing campaigns is a plus - Advanced proficiency in Excel and presentation tools - Strong organizational skills and attention to detail - Ability to manage multiple priorities with minimal supervision - Excellent written and verbal communication skills The Successful Candidate Will Also Possess the Following Characteristics - Highly organized and process-driven - Analytical and data-oriented - Proactive problem solver - Strong cross-functional communicator - Comfortable working with executive leadership - Self-motivated and effective in a remote environment