Role Description The Manager, Sales Operations is a key leader responsible for enabling a high-performing, data-driven sales organization. This role partners closely with Sales leadership, Branch Operations, Finance, and Analytics to optimize sales processes, improve productivity, and drive profitable growth. The position translates enterprise sales strategy into consistent execution across regions and branches by leveraging data, tools, and disciplined processes. What You’ll Do - Sales Operations & Execution - Enable consistent execution of sales processes across regions, area, and sales teams - Partner with Sales leadership to implement strategies that drive revenue growth, margin expansion, and customer retention - Support field teams with tools, reporting, and insights to improve sales effectiveness - Process Design & Continuous Improvement - Lead the design, standardization, and continuous improvement of sales processes (e.g., pipeline management, territory planning, quoting, and CRM usage) - Identify inefficiencies and implement scalable solutions to improve productivity and reduce administrative burden - Ensure strong adoption of sales tools and processes across the organization - Data, Reporting & Insights - Develop and manage sales performance reporting, dashboards, and KPIs (e.g., pipeline health, win rates, productivity, customer growth) - Translate data into actionable insights and recommendations for Sales leaders - Partner with Analytics teams to identify growth opportunities, customer trends, and performance gaps - Planning & Performance Management - Support annual and ongoing planning processes, including goal setting, territory alignment, commissions, and sales forecasting - Monitor performance against targets and provide visibility into risks and opportunities - Drive accountability through metrics, scorecards, and regular performance reviews - Cross-Functional Partnership - Collaborate with Sales, Marketing, Finance, Pricing, and Operations to align on priorities and execution - Act as a key liaison between corporate strategy and field execution - Support key initiatives such as new product launches, pricing programs, and go-to-market changes Qualifications - Bachelor’s degree in Business, Finance, Analytics, or related field - 5–8+ years of experience in sales operations, analytics, consulting, or related field - Experience supporting a distributed/field-based sales organization preferred - Advanced proficiency in Excel and experience with CRM tools (e.g., Salesforce) Requirements - Strong business acumen with deep understanding of sales processes and commercial operations - Proven ability to translate data into actionable insights that drive growth - Experience working with CRM systems and sales performance tools - Track record of improving processes and driving adoption across field organizations - Strong collaboration and communication skills with the ability to influence without direct authority - Analytical mindset with attention to detail and ability to manage competing priorities Benefits - This remote role offers a base salary of $100,000–$115,000, depending on experience and qualifications. - Competitive Compensation - Medical, Dental and Vision plans - Paid Time Off, Paid Holidays - 401k with company match - Tuition Reimbursement - Lucrative Associate Referral Program - Company Apparel and Work Boot Vouchers - Opportunity for Advancement - Paid Training and Business Certifications Available - Free Counseling Services/Employee Assistance Program - Life Insurance and Short- and Long-Term Disability Insurance - Product Discounts - Most Branches never work Sundays!

• Work cross-functionally with Marketing, Sales, Finance, and Customer Success teams to report business KPIs, identify key insights, and suggest areas of improvement • Identify new processes and tools to increase automation, improve efficiency, and reduce manual overhead • Partner with Sales management to increase the understanding of our business, improve decision-making, and increase sales productivity • Create and maintain KPI dashboards for business partners • Perform ad-hoc analysis and come up with your own projects to support ongoing strategic and tactical business initiatives • Administration of Salesforce (create and maintain reports/dashboards, page layouts, territory module, record transfers/uploads, new user creation, etc) • Become an authority in our Sales tool stack and ensure team is using best practices

Role Description You will: - Serve as frontline support for the Sales organization, resolving issues related to Salesforce, account setup, order status, and commission inquiries; - Investigate and resolve commission disputes by analyzing discrepancies, reviewing data across multiple systems, identifying root causes, and documenting resolution outcomes; - Execute commission adjustments and corrections in accordance with established processes and policies within the commissions platform; - Develop, update, and maintain standard operating procedures (SOPs), process documentation, and sales support FAQs; - Support onboarding and training initiatives for new sales team members to ensure operational readiness and process compliance; - Communicate clearly and proactively with stakeholders regarding dispute status, timelines, and resolution plans; - Apply a customer-focused and solutions-oriented mindset to resolve operational challenges and improve the sales experience; - Identify opportunities to streamline sales operations, improve process efficiency, and enhance data accuracy through actionable insights and recommendations. Qualifications - Bachelor’s degree required; - Minimum of 2 years of experience in sales operations, sales support, or commissions administration; - Experience supporting channel go-to-market programs and working with point-of-sale (POS) data is a plus; - Hands-on experience with CRM platforms, preferably Salesforce; - Advanced Microsoft Excel skills, including data analysis and reporting; - Strong written and verbal communication skills in English; - Exceptional analytical, organizational, and problem-solving abilities; - Ability to manage multiple priorities in a fast-paced, evolving environment. Benefits - Competitive salary schemes; - 25 days holiday entitlement + bank holidays; - Attractive defined contribution pension scheme; - Private medical insurance; - Employee stock purchase plan; - Flexible working options; - Life assurance; - Enhanced maternity and paternity pay; - Career development support and wide-ranging learning opportunities; - Employee health and wellbeing support EAP, wellbeing guidance etc; - Corporate social responsibility initiatives including support for volunteering days.

• Development of RFPs / proposals / presentations / collateral • Draft RFP/proposal/presentation/collateral content with limited supervision • Collaborate with opportunity owners and solution architects to define the approach, key messages, differentiators, activities, deliverables, and milestones • Gather information by interviewing contributors and subject matter experts (SMEs) to produce content aligned with client needs • Provide guidance and feedback to improve content quality • Manage multiple RFP/proposal/presentation/collateral processes in parallel • Lead kick-off activities, including planning, stakeholder coordination, meeting organization, and document structuring • Track the real-time progress of content development (text and visuals)