itD Tech logo
itD Tech

About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints. The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information. Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!

Data Analyst V

Data EntryData EntryContractRemoteMid LevelTeam 501-1,000

Location

United States

Posted

16 hours ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Data Analyst V

itD Tech

Role Description itD is seeking a Data Analyst V to support advanced customer experience analytics initiatives for the Reality Labs Customer Experience organization. This role will drive customer-centric decision-making by analyzing large-scale customer feedback and operational datasets, building predictive models, and delivering actionable insights that improve customer satisfaction, support experiences, and business outcomes. The ideal candidate will bring deep expertise in customer analytics, statistical modeling, and data storytelling, with a proven track record of developing scalable reporting solutions and translating complex data into strategic recommendations for cross-functional stakeholders. Location: Remote – United States preferred Duration: 12 Months Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship. Responsibilities - Analyze large and complex customer datasets using advanced analytical and statistical techniques to identify trends, pain points, and opportunities for improvement. - Synthesize customer feedback from surveys, operational systems, behavioral analytics, and support interactions to generate actionable business insights. - Develop predictive models, regression analyses, clustering techniques, and NLP-based solutions to improve customer support and experience outcomes. - Build and maintain dashboards, reporting frameworks, and KPI tracking solutions for Customer Experience and Voice of Customer metrics such as NPS and CSAT. - Integrate transactional, behavioral, and customer feedback data sources to create a comprehensive view of customer journey performance. - Collaborate with cross-functional teams to identify root causes of customer issues and implement data-driven remediation strategies. - Communicate complex analytical findings and technical concepts clearly to both technical and non-technical stakeholders through compelling storytelling and presentations. - Support customer segmentation initiatives and advanced analytics programs focused on customer support optimization and predictive insights. Internal Responsibilities - Attend regular internal practice community meetings. - Collaborate with your itD practice team on industry thought leadership. - Complete client case studies and learning material (blogs, media material). - Build out material to contribute to the Digital Transformation practice. - Attend internal itD networking events (in person and virtual). - Work with leadership on career fast-track opportunities. Qualifications - Bachelor’s degree in Analytics, Statistics, Mathematics, Computer Science, Engineering, or a related quantitative field. - 6+ years of experience in data analytics, data science, or related disciplines. - 3+ years of experience supporting Customer Experience, Customer Support, or Voice of Customer analytics initiatives. - Strong programming skills in Python, SQL, and R. - Advanced experience with Python Pandas and complex data structures. - Strong experience working with temporary tables and advanced SQL querying techniques. - Experience with statistical modeling, regression analysis, NLP, and customer segmentation methodologies. - Experience developing dashboards and visualizations using Tableau, Power BI, or similar tools. - Experience working with CX/VoC metrics including NPS, CSAT, surveys, and customer feedback analytics. - Ability to communicate analytical insights effectively to technical and business stakeholders. - Proven experience collaborating with cross-functional teams in fast-paced environments. Preferred Qualifications and Skills - Master’s or Ph.D. degree in a quantitative field. - Experience with machine learning frameworks and predictive analytics methodologies. - Familiarity with machine learning libraries such as Pandas, scikit-learn, TensorFlow, or PyTorch. - Experience supporting customer analytics within consumer electronics, retail, or customer support environments. - Familiarity with Reality Labs or emerging technology products. - Experience leveraging AI-driven approaches to accelerate analytics and identify operational risks proactively. Education - Bachelor’s degree in a relevant quantitative field or equivalent work experience required. - Master’s or Ph.D. degree preferred. Benefits - Comprehensive medical benefits. - 401k plan. - Paid holidays. - Networking & career learning and development programs. Company Description About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints. The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching. We are growing and we want to see you grow!

Related Categories

Related Job Pages

More Data Entry Jobs

SAIC logo

ServiceNow ABM Data Specialist

SAIC

SAIC is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom .

Data Entry17 hours ago
Full TimeRemoteTeam 10,001

Role Description Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking a ServiceNow ABM Data Specialist to support a transformational infrastructure program for DCSA. This position is remote with limited travel. Performs data analytics, reporting, testing, and quality assurance activities in support of the Program Executive Office (PEO) and the Acquisition Budget Management (ABM) Tool within the ServiceNow platform. Supports transformative efforts to improve IT resource planning, operational visibility, workflow optimization, and enterprise reporting capabilities within the DCSA OCIO environment in accordance with DoD and DCSA policies, procedures, and data standards. As part of an Agile DevSecOps Scrum team, the ABM Data Specialist: - Develops dashboards - Validates reporting accuracy - Performs data analysis - Supports testing efforts - Assists with quality assurance activities for ServiceNow enhancements and integrations This role supports the design, validation, testing, and maintenance of: - ServiceNow reporting capabilities - Platform Analytics dashboards - Operational metrics - Automated reporting solutions The specialist also contributes to: - Defect identification - Root cause analysis - Data integrity validation - Process optimization initiatives Ensures compliance with organizational governance and security standards and supports continuous improvement efforts by evaluating emerging analytics, reporting, and testing methodologies to improve operational efficiency, reduce manual processes, and enhance stakeholder visibility into system and operational performance. Responsibilities - Design, develop, and maintain ServiceNow dashboards, reports, and Performance Analytics solutions to support operational and strategic decision-making. - Develop customized reports and data visualizations tailored to stakeholder and business requirements. - Analyze operational metrics, SLA performance, incident trends, sprint metrics, and system usage data to identify trends and improvement opportunities. - Utilize ServiceNow reporting tools, Platform Analytics, and external data sources to extract, transform, validate, and present data effectively. - Conduct data quality audits and validation activities to ensure reporting accuracy, completeness, and consistency across environments. - Support testing efforts for ServiceNow enhancements, workflows, dashboards, integrations, and reporting solutions. - Participate in bug hunts, defect validation, root cause analysis, and troubleshooting activities related to ServiceNow applications and data processes. - Support User Acceptance Testing (UAT) activities by validating business requirements, executing test scenarios, documenting issues, and coordinating defect resolution efforts. - Develop and execute functional, regression, integration, and reporting validation test cases to ensure solutions meet business and technical requirements. - Document, track, and communicate defects, reporting discrepancies, and data issues with clear reproduction steps and impact analysis. - Collaborate with developers, business analysts, testers, and project managers to review requirements, refine user stories, and validate acceptance criteria. - Participate in Agile ceremonies including sprint planning, backlog refinement, retrospectives, daily stand-ups, and defect triage sessions. - Assist with maintaining reporting standards documentation, data dictionaries, metadata repositories, and operational procedures. - Develop automation solutions for recurring reporting, data validation, and quality assurance processes where applicable. - Ensure compliance with organizational data governance, security standards, and operational policies. - Research and recommend emerging analytics, reporting, testing, and automation tools to improve operational effectiveness and efficiency. Company Description SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom .

United States
The US Oncology Network logo

Data Coordinator Sr.

The US Oncology Network

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Data Entry18 hours ago
Full TimeRemoteTeam 10,001

Role Description Texas Oncology is looking for a Data Coordinator to join our team! This position will support the Dallas Sammons location and is a Remote position. Typical hours are Mon-Fri from 8am-5pm. This position can be either a level 1, 2 or Sr based on experience. The Data Coordinator is responsible for the collection, coordination, processing, and quality control of clinical trial data, maintaining research protocol and other research files as applicable. Works with clinical staff to meet data entry timelines and communicate any concerns about the data. Works in compliance with US Oncology Research (USOR) Standard Operating Procedure (SOP), principles of Good Clinical Practice (GCP), and all applicable federal, state, and local regulations. Supports and adheres to the US Oncology Compliance Program to include the Code of Ethics and Business Standards. Responsibilities - Extrapolate data from source records into case report forms for all patient visits and ensure timely data submission in accordance with USOR SOPs. - Responsible for resolving queries, communicating concerns or questions about data to clinical staff and/or research management. - Utilizes USOR clinical trial management system to access research forms and keep current all applicable patient reporting and tracking functions including but not limited to subject CRF Binders/Folders. - Maintains research records in a confidential manner according to practice policies, sponsor confidentiality agreements, HIPAA guidelines, and any other applicable regulations. - Actively participates in sponsor monitoring and auditing visits, ensuring that all data and queries are entered and resolved in accordance with USOR and sponsor requirements. - Assist with ordering and maintaining research supplies. - Assist with scheduling patient follow-up appointments and/or procedures required to maintain protocol compliance. - Assist with collecting and processing of specimens, imaging documents, and other items required for research purposes. Qualifications - Level 1: High School Diploma required; Associates Degree strongly desired; Bachelor's Degree preferred. - 0-3 Years work experience; Some medical office experience required; preferably oncology. - Level 2 (in addition to level 1 requirements): Minimum 3 years medical office experience (preferably oncology); Minimum 3 years as Data Coordinator required; SoCRA or ACRP cert. preferred. - Level Sr (in addition to level 1 and 2 requirements): Medical terminology required; Minimum 7 years as a Data Coordinator required. - Business Experience: Experience in Microsoft Office; Experience with computer data entry and database management; Experience in clinical research desired; High computer literacy required. - Specialized Knowledge/Skills: Excellent written and oral communication skills; Excellent multi-tasking skills; High attention to detail and accuracy; Ability to independently organize, prioritize, and make decisions; Knowledgeable of medical terminology. Working Conditions - Environment: Traditional office environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment. - Physical Requirements: Large percent of time performing computer-based work is required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range. Benefits - Competitive benefits package including Medical, Dental, Vision, Life Insurance. - Short-term and Long-term disability coverage. - A generous PTO program. - A 401k plan that comes with a company match. - A Wellness program that rewards you for practicing a healthy lifestyle. - Tuition Reimbursement. - An Employee Assistance program. - Discounts on some of your favorite retailers.

United States
Johns Hopkins University logo

Sr. Data Analyst

Johns Hopkins University

Department name: IT@JH Networking, Telecom and Data Ctr Personnel area: University Administration

Data Entry20 hours ago

Role Description We are seeking a Sr. Data Analyst who will be responsible for developing, implementing, and managing a plan to translate data into insights. The Sr. Data Analyst will provide expertise in data analysis and illustrations to articulate and monitor programs, projects, and general business success. The Sr. Data Analyst will serve as a data consultant to the assigned area and to provide complex analysis and reporting on various outcomes. The BESAFE (Building Education and Skills to Address Substandard and Falsified Medicines) Initiative at the Johns Hopkins Bloomberg School of Public Health seeks a Sr. Data Analyst to support a growing portfolio of primary research, policy translation, and global partnership activities focused on substandard, falsified, and counterfeit (SFC) medical products. Reporting to the Senior Program Officer, this position plays a central role in managing, analyzing, and communicating evidence generated across BESAFE's research workstreams. - Align assessment strategy with strategic objectives and goals. - Translate data into insights to be used to support positive and enhanced outcomes. - Collaborate with leadership to plan and implement assessment activities, including consultation on data collection, data analysis, reporting of assessment outcomes, and using results to improve programs and services. - Prepare an annual assessment report to summarize findings across the school/division. - Lead the design of clean, impactful, user-friendly data visualizations supporting strategic goals. - Communicate findings compellingly and visually through dashboards, reports, briefing decks, stories, scorecards, executive briefings, etc. for different audiences using software like Power BI and Tableau. - Provide insights on data patterns and trends, make strategic recommendations from analysis. - Design and build data visualizations from concept to data analysis to the final step of visualization, informed by principles of good data storytelling. - Collect and analyze various complex data and information; in collaboration with others, perform statistical analysis and summarize findings in applicable reports or other communication mediums. - Use data visualization techniques to distill and clarify complex processes or data sets. - Conduct quality assurance and review of all data visualizations to ensure accuracy, usability, and adherence to existing branding and style guidelines. - Create and maintain a library or repository of analysis documents, slides, and links to dashboards. - Work with leadership to develop an efficient system for planning and administering surveys to minimize survey fatigue and maximize the collection of actionable data. - Other duties as assigned. In Addition to the Duties Listed Above: - Oversee the full data lifecycle for BESAFE studies: from instrument development and database architecture through data cleaning, analysis, and visualization. - Contribute directly to BESAFE's mission of converting research evidence into actionable clinical and regulatory guidance. - Support cross-country research coordination across BESAFE's active geographies — including the United States, Nigeria, Senegal, South Africa, Kenya, and Rwanda. - Multi-Country Survey Data Architecture: Build and maintain database infrastructure for the six-country HCP KAP survey. - Traditional and Non-Traditional Publication Support: Contribute to the full publication pipeline across peer-reviewed journals, policy white papers, conference reports, and media-facing science communication products. - Policy-Facing Evidence Translation: Repackage findings from systematic reviews and primary studies into data assets for regulatory bodies, clinical associations, and donors. - Qualitative Data Management: Manage MAXQDA codebooks, audit trails, and intercoder reliability calculations across BESAFE qualitative studies. - CME Data Pipeline: Analyze learner outcome and pre/post assessment data from BESAFE's ACCME-accredited JHU CloudCME course. Qualifications - Bachelor's Degree. - Five years of related experience. - Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula. Requirements - Experience in R (ggplot2, R Markdown/Quarto). - Advanced knowledge of analysis software such as Power BI, Tableau, Excel. - Understanding of relational and dimensional data models and structures. - Experience working with querying tools such as SQL, Python, R Data. Benefits - Starting Salary Range: $62,900 - $110,100 Annually (Commensurate w/exp.) - Employee group: Full Time - Schedule: Monday to Friday: 9:00am – 5:00pm - FLSA Status: Exempt - Location: Remote - Department name: Popltn Fmly and Reproductive Hlth Srvs - Personnel area: School of Public Health

Worldwide
$62.9K - $110.1K / year
AECOM logo

Data Center Quality Assurance Inspectors

AECOM

AECOM is a global Fortune 500 multinational engineering company that provides consulting, design, management, and construction services to clients in a broad ra

Data Entry21 hours ago

Role Description AECOM is seeking Data Center Quality Assurance Inspectors nationally. This position can be remote. - Inspect building systems, including mechanical and electrical, for compliance with contract requirements and industry standards. - Review contractor shop drawings and submittals to confirm alignment with project specifications. - Monitor the installation, testing, and commissioning of electrical and mechanical systems, confirming proper functionality and performance. - Identify and report non-conformances, coordinating with contractors and engineers to implement corrective actions. - Maintain detailed inspection reports, logs, and records for quality control and compliance tracking. - Oversee corrective actions for unacceptable construction work and support final inspections, punch lists, and project closeouts. - witness and document critical tests, such as pressure tests, leak tests, and system start-ups. - Verify the quality of materials, workmanship, and equipment installations to confirm adherence to project specifications. - Work closely with contractors, engineers, and other inspectors to resolve issues. - Maintain professionalism in attire and communication during all time on site and in meetings. - Represent the Client in alignment with contract requirements and project deliverables. - Coordinate client Outage / Shutdown Procedure. - Coordinate GC Workplan and advise if the construction contractor fails to promptly remove, correct, or replace unacceptable construction work, and assess any delays caused by such failure. Qualifications - Minimum Requirements: BA/BS + four years of relevant experience or demonstrated equivalency of experience and/or education. - Preferred Requirements: 7 years of experience with construction and/or quality management. - CQM or other professional certifications. - Bachelor’s degree in construction management, engineering, or architecture. Requirements - Sponsorship for US employment authorization is not available now or in the future for this position. - Relocation is not available for this position. - Potential up to 90% travel anywhere in US. - All newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. Benefits - Medical, dental, vision, life, AD&D, disability benefits. - Paid time off, leaves of absence, voluntary benefits. - Perks, flexible work options, well-being resources. - Employee assistance program, business travel insurance. - Service recognition awards, retirement savings plan. - Employee stock purchase plan.

United States
$100K - $140K / year