• Own and grow strategic client relationships that drive long-term value for Clara and our customers across the "Occidente and Bajío" region of Mexico • Serve as the main point of contact for our most important clients in the region • Identify opportunities for growth and expansion, manage complex sales and onboarding cycles • Act as a trusted partner to C-level executives across your customer base • Play a key role in representing Clara in the region • Contribute to developing the "Occidente and Bajío" region, working closely with the Sales team to expand Clara’s footprint • Participate in relevant industry events, and build strong relationships within the local business and financial ecosystem

• Be the primary face of WWHS for assigned client accounts, managing relationships across all stages of the service lifecycle (onboarding, recruitment, immigration, and arrival). • Lead monthly client meetings and weekly status calls, responding promptly and professionally to all client requests. • Develop and maintain strong, trust-based relationships with key stakeholders, including C-suite executives. • Plan and lead on-site client visits, including agenda development and presenting to executive leadership. • Drive S&OP planning by forecasting needs and securing re-orders in alignment with client hiring goals. • Ensure proactive communication across all internal departments (Recruitment, Legal, Immigration, Customer Success) for seamless client execution. • Monitor and report on key account metrics to track performance, growth, and service quality. • Identify client needs, pain points, risks, and experience challenges, and lead resolution efforts internally. • Document all client interactions and updates using CRM systems to ensure full transparency and continuity. • Identify and attend relevant business development (BD) events to generate new client leads. • Follow up with leads using the approved lead management process and CRM documentation. • Build strategic relationships with new and prospective clients, including executive-level engagement. • Own targets for new business growth and portfolio expansion within your territory.

• Plan and provide optimization recommendations to Account Management Team Lead and Content Production Lead to ensure proper resources, minimal delivery risks, and efficient time/resource use • Lead and coordinate packaging adaptation and development across multiple markets and product lines • Manage end‑to‑end packaging artwork process, including creation, updates, reviews, and final approvals • Ensure all packaging meets brand guidelines, technical requirements, and regulatory standards • Maintain accurate documentation, artwork versions, and technical specifications for all packaging SKUs • Track packaging timelines, proactively identifying risks, delays, and quality issues, and driving solutions • Manage up to 20 simultaneous projects from brief to delivery in close cooperation with EU brand teams and In-house Content Production Team • Support development of user manuals and training programs to educate marketing teams and external partners • Act as key liaison between teams, ensuring timely feedback implementation and issue escalation • Organize briefing meetings, monitor timelines and budgets, and ensure accurate execution

• Partner with strategy, creatives, production, and finance to coordinate and execute integrated campaigns with minimal supervision. • Understand and communicate the client’s perspective, challenges, and industry to the team. • Communicate daily with clients to establish and maintain positive working relationships. • Participate in crucial client meetings, including presentations and briefings. • Organize and run status meetings, following up on open items promptly. • Oversee the delivery of campaign deliverables and manage the approval process.