About Taskrabbit:Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world. Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed! About The Role:As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognizing the intrinsic value of each person and understanding that our business success is rooted in how we prioritize and treat everyone. You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach. What You'll Work On:Customer Obsessed: - Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction. - Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment. - Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision. Insight/Metrics Driven: - Understand customer needs and preferences through direct interactions and feedback. - Use feedback to make informed decisions aimed at improving customer satisfaction. - Spot trends in customer inquiries and behavior to better anticipate their needs. - Regularly assess and adapt your approach to ensure a positive customer experience. Trusted Resource: - Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns. - Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions. - Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions. What You Will Need: - Minimum of 1 year of experience in a retail, hospitality or customer service role. - Ability to work weekends and holidays as needed. - Exceptional problem-solving skills, with the ability to navigate and resolve complex issues. - Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions. - Empathetic communication skills, with the ability to connect with customers on a personal level. - Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels. - Detail-oriented mindset with a commitment to delivering top-notch service. Compensation & Benefits: At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks. The base pay range for this position is $17.50/hour with an expectation of 40 hours per week. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level. How we use AI in our hiring process: Taskrabbit uses an AI-assisted pre-screen tool to help confirm the basic information you share on your application (ie. work-authorization status, minimum role requirements, and availability). The AI tool does not make hiring decisions and does not reject applications. Every application and every AI pre-screen response is reviewed by a Taskrabbit recruiter before any decision is made on your candidacy. You’ll love working here because: - Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection. - The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with! - The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average. - The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment. Taskrabbit’s commitment to Diversity and Inclusion:An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time. Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.

• Handle inbound and outbound calls with professionalism and empathy, assisting owners and members with questions regarding the Transitions relinquishment program. • Respond to emails in a timely, clear, and courteous manner, maintaining accurate and helpful communication. • Create, update, and manage service cases using internal systems; ensure all cases are documented and escalated when necessary. • Review and approve Transitions cases for eligibility and completion based on established program criteria. • Provide regular status updates to owners and members regarding their case progress. • Process payments accurately and securely. • Participate in and support special projects or process improvements as assigned by leadership. • Maintain up-to-date knowledge of program guidelines, processes, and company policies to ensure accurate information is shared with owners and members. • Uphold the highest level of confidentiality and compliance when handling sensitive customer information.

Role Description As a Tier 1 Customer Experience Associate at JAM+, you’ll be on the front lines of our customer journey, supporting customers across email, phone, and chat. This role is for someone who thrives in a fast-paced, high-growth ecommerce environment, balancing high-volume inquiries with high-touch service. You will do more than answer questions. You will play a part in shaping how customers experience JAM+ by embracing new tools, learning from data, and contributing to a team that values speed, creativity, and continuous improvement. Scheduling & Availability - Full-Time: Available Monday–Friday, working an 8-hour shift during our coverage window of 9:00 AM–9:00 PM ET. - Part-Time positions available with flexible scheduling. - Occasional weekend or holiday hours may be required during peak seasons. Key Responsibilities - Customer Interaction: Create meaningful connections across email, phone, and chat; listen closely, respond with empathy, and leave customers feeling supported and appreciated. - Performance & Productivity: Meet or exceed KPIs, including Customer Satisfaction (CSAT), Average Handle Time (AHT), and First Response Time (FRT). - Issue Resolution: Help customers navigate orders, product questions, and account needs with patience and care. - Multi-Channel Support: Juggle conversations across multiple channels, keeping responses quick, clear, and consistent. - Customer Experience Best Practices: Blend efficiency with care, keeping JAM+’s customer-first mindset at the core of every interaction. - Cross-Functional Collaboration: Share customer feedback and identify recurring issues to supervisors. - Documentation: Maintain accurate records of customer interactions, feedback, and resolutions. - Team Contribution: Collaborate with peers as an active, positive presence in our remote-first culture. Qualifications - Experience supporting customers via email, phone, or chat. - A bright and positive attitude; empathy and problem-solving skills are a must. - Endlessly curious and always looking to challenge the status quo for the benefit of the customer. - Strong communication skills: friendly, clear, warm, and professional. - Familiarity with tools like Kustomer, Magento/Adobe Commerce, or NetSuite is a plus. - Collaborative mindset, especially in a remote-first team. Benefits - Be part of a company that’s transforming a traditional category into a digitally led, AI-enabled growth story. - Work in a culture that values scrappiness, creativity, and experimentation. - Join a team where customer experience drives growth through meaningful interactions. - Build your career in a role that combines operational excellence with forward-looking tools and strategies.

• Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program • Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. • Accurately document enrollment requests, status changes, complaints, and grievances • Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. • Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. • Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.