Jam

Role Description As our Ecommerce Marketing Manager, you'll become the operational heartbeat of our marketing organization. You'll partner closely with our General Manager of Ecommerce to transform growth priorities into coordinated campaigns across email, paid media, merchandising, creative, onsite promotions, and lifecycle marketing. You'll own the marketing calendar, keep cross-functional teams aligned, and ensure campaigns launch on time and at a high standard. More importantly, you'll help us move away from "checkbox marketing" toward thoughtful, customer-first marketing built around experimentation, segmentation, and continuous improvement. This role is equal parts marketing strategist, project manager, creative collaborator, and experimenter. Core Mission - Own the marketing calendar, drive customer-first experimentation, and lead integrated campaign execution across three ecommerce brands. - Build an AI-enabled marketing organization that moves faster and smarter than a traditional "checkbox marketing" function. Key Responsibilities - Own the Marketing Calendar: - Own and maintain the master marketing calendar across Envelopes.com, JAM Paper, and Folders.com. - Coordinate seasonal campaigns, product launches, promotional events, and merchandising priorities. - Ensure every campaign launches on time and all stakeholders remain aligned. - Drive Customer-First Marketing: - Partner with Ecommerce leadership to develop marketing hypotheses based on customer behavior. - Design inexpensive, fast experiments to validate ideas before scaling. - Continuously improve how we acquire customers, convert first-time buyers into repeat customers, and build long-term loyalty. - Help us better understand customer segments and create campaigns that genuinely resonate with each audience. - Campaign Management: - Lead execution of integrated marketing campaigns across email, website merchandising, paid media creative, landing pages, promotional campaigns, and customer lifecycle initiatives. - Ensure every campaign has clear objectives, success metrics, owners, and deadlines. - Creative Leadership: - Partner with our graphic design team to develop compelling creative that supports campaign goals. - Develop creative briefs and provide thoughtful direction and feedback. - Help evolve how our brands show up across every customer touchpoint while maintaining consistency. - Cross-Functional Leadership: - Coordinate work across merchandising, design, ecommerce, lifecycle marketing, paid media, analytics, customer service, and sales. - Become the person everyone trusts to keep projects moving. - Anticipate roadblocks early and proactively solve them before they impact deadlines. - Data & Experimentation: - Use customer insights and ecommerce metrics to guide marketing decisions. - Monitor campaign performance and recommend improvements based on results. - Be fluent in ecommerce KPIs including Conversion Rate, Average Order Value (AOV), Customer Acquisition Cost (CAC), Customer Lifetime Value (LTV), Retention Rate, Repeat Purchase Rate, and Email Engagement. - You won't be expected to build dashboards, but you should know how to interpret data and turn it into action. - AI-First Marketing: - Generate and refine creative concepts. - Accelerate campaign planning. - Improve copy and messaging. - Analyze customer feedback. - Increase productivity. - Build scalable marketing workflows. - Explore new AI tools and find smarter ways to work. Qualifications - 4+ years of ecommerce or consumer marketing experience. - Experience managing integrated marketing campaigns from concept through execution. - Strong understanding of lifecycle marketing and customer retention. - Experience working with designers and creative teams. - Excellent project management and organizational skills. - Comfortable managing multiple priorities simultaneously. - Strong commercial instincts with an understanding of what motivates customers. - Passion for experimentation and continuous improvement. - Experience with customer segmentation and personalized marketing. - Comfortable leveraging AI to improve marketing quality and speed. Requirements - Familiarity with platforms such as GA4, Klaviyo, Meta Ads Manager, Tableau, Power BI, Shopify, or similar ecommerce tools. Benefits - Competitive benefits package including comprehensive medical, dental, and vision coverage. - 401(k) with company match. - Life insurance. - Generous paid time off to support your professional and personal well-being. Equal Opportunity Employer Jam+ is an Equal Opportunity Employer. We recruit, hire, and promote without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, or any other characteristic protected by federal, state (NYSHRL), or local (NYCHRL) law. We provide reasonable accommodations for disabilities, religious beliefs, and pregnancy-related conditions. To request an accommodation, please contact hr@jamplus.com.

Role Description Jam+ is looking for a hands-on commercial builder to create new revenue across our ecommerce businesses. This is not a strategy-only or passive partnership-management role — we need someone willing to personally open doors, make calls, work referrals, test new sales motions, and push opportunities from idea to meeting to pilot to revenue. You'll identify, develop, and close new DTC and ecommerce-adjacent growth opportunities while overseeing channel growth and performance — including strategic partnerships, white-label platform opportunities, procurement relationships, vertical sales programs, and new outbound sales motions. You'll work directly with the CEO and be expected to move quickly, think creatively, and operate with a high degree of ownership. Success is measured by: revenue growth, signed partnerships, qualified pipeline, sales team effectiveness, and channel performance. Qualifications - Proven ability to create revenue from scratch through outbound sales, BD, partnerships, or new-market development - Willingness to personally prospect and lead outreach - Ability to manage, reset, or upgrade a sales team - Strong commercial judgment around revenue, margin, timing, and effort - Entrepreneurial urgency and comfort without a perfect playbook Requirements - Experience in print-on-demand, office products, ecommerce, shipping/logistics, promotional products, or B2B ecommerce (strong plus) - Familiarity with ecommerce metrics (CAC, LTV, AOV, contribution margin) (strong plus) - Existing relevant relationships in adjacent markets or channel/procurement spaces (strong plus) Benefits - Comprehensive medical, dental, and vision coverage - 401(k) with company match - Life insurance - Generous paid time off to support your professional and personal well-being What This Role Is Not Not a traditional marketing role. Not day-to-day site or marketplace management. Not a role for someone who wants to manage from above without personally creating momentum. This is for someone who wants to build, sell, test, hustle, and create measurable new revenue.

Role Description We’re looking for a Director of Sales & AI-Powered Growth - someone who can close deals and also architect the systems that generate them. This is a player-coach role: you’ll carry your own book of business while managing a small team of experienced reps and leading our push into AI-driven outbound and lead generation. You’ll report directly to the Chief Revenue Officer and have real influence over how JAM+ scales its commercial operation. - Sell - Develop and close new business with B2B buyers across office supply, print, packaging, and adjacent verticals. - Build and maintain relationships with key accounts and distribution partners. - Collaborate with the CRO to set revenue targets and own your number. - Lead the Team - Provide strategic leadership, coaching, and performance management for a sales team with varying levels of tenure and experience to achieve collective revenue targets. - Run regular pipeline reviews, support deal strategy, and help the team evolve their approach alongside new tools and tactics. - Foster a culture that respects deep industry knowledge while embracing new ways of working. - Build the AI-Powered Outbound Engine - Own the full buildout and operation of Apollo.io - sequences, targeting, list strategy, inbox management, and deliverability. - Use AI tools to identify, prioritize, and personalize outreach at scale. - Define lead scoring, segmentation, and ICP criteria for our core product lines. - Track, measure, and iterate relentlessly - open rates, reply rates, conversion rates, pipeline contribution. - Stay current on AI sales tools and bring forward recommendations for what we should adopt next. Qualifications - 5+ years of B2B sales experience, ideally in manufacturing, wholesale, print, packaging, or office products - or strong evidence you can pick up a tangible goods category fast. - Demonstrated experience setting up and running outbound tools - Apollo, Outreach, Instantly, Clay, or similar. - Strong fluency with AI tools in a sales context - you use ChatGPT, Claude, Perplexity, or similar to write sequences, research prospects, and personalize at scale, and you’re excited to build processes that compound that leverage. - Proven track record of hitting quota and closing - not just building pipeline. - Experience managing or mentoring other sales reps. - Entrepreneurial and self-directed - motivated by outcomes, comfortable with ambiguity, built to move fast. - Excellent written communication - your sequences need to convert. Nice to Have - Experience building internal tools, automations, or dashboards that increase team leverage. - Background in selling into national retailers, office distributors, or commercial print buyers. - Experience with CRM administration and pipeline reporting in HubSpot or Salesforce. Benefits - Competitive base salary and commission structure - Comprehensive health care coverage - Company retirement plan participation - Employee discounts on all company products

Role Description As a Tier 1 Customer Experience Associate at JAM+, you’ll be on the front lines of our customer journey, supporting customers across email, phone, and chat. This role is for someone who thrives in a fast-paced, high-growth ecommerce environment, balancing high-volume inquiries with high-touch service. You will do more than answer questions. You will play a part in shaping how customers experience JAM+ by embracing new tools, learning from data, and contributing to a team that values speed, creativity, and continuous improvement. Scheduling & Availability - Full-Time: Available Monday–Friday, working an 8-hour shift during our coverage window of 9:00 AM–9:00 PM ET. - Part-Time positions available with flexible scheduling. - Occasional weekend or holiday hours may be required during peak seasons. Key Responsibilities - Customer Interaction: Create meaningful connections across email, phone, and chat; listen closely, respond with empathy, and leave customers feeling supported and appreciated. - Performance & Productivity: Meet or exceed KPIs, including Customer Satisfaction (CSAT), Average Handle Time (AHT), and First Response Time (FRT). - Issue Resolution: Help customers navigate orders, product questions, and account needs with patience and care. - Multi-Channel Support: Juggle conversations across multiple channels, keeping responses quick, clear, and consistent. - Customer Experience Best Practices: Blend efficiency with care, keeping JAM+’s customer-first mindset at the core of every interaction. - Cross-Functional Collaboration: Share customer feedback and identify recurring issues to supervisors. - Documentation: Maintain accurate records of customer interactions, feedback, and resolutions. - Team Contribution: Collaborate with peers as an active, positive presence in our remote-first culture. Qualifications - Experience supporting customers via email, phone, or chat. - A bright and positive attitude; empathy and problem-solving skills are a must. - Endlessly curious and always looking to challenge the status quo for the benefit of the customer. - Strong communication skills: friendly, clear, warm, and professional. - Familiarity with tools like Kustomer, Magento/Adobe Commerce, or NetSuite is a plus. - Collaborative mindset, especially in a remote-first team. Benefits - Be part of a company that’s transforming a traditional category into a digitally led, AI-enabled growth story. - Work in a culture that values scrappiness, creativity, and experimentation. - Join a team where customer experience drives growth through meaningful interactions. - Build your career in a role that combines operational excellence with forward-looking tools and strategies.

Don't skip a beat, apply to JAM Industries! JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears? Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service! Job Title: Marketing Intern (AM&S) Division: American Music & Sound (Marketing) Location: Remote Schedule: Monday to Friday, 8:00 AM – 5:00 PM The American Music & Sound (AM&S) division is proud to partner with WAVIT (Women in AV/IT) to provide internship opportunities that support and empower women in technology. This partnership reflects our commitment to diversity, equity, and inclusion, as we work to break barriers, close representation gaps, and foster growth opportunities in the AV/IT industry. We are currently seeking a Marketing Intern eager to gain hands-on experience, contribute to meaningful projects, and support the AM&S marketing team. Candidates with experience in Pro Audio or the Music Business are strongly preferred. Responsibilities - Conduct market research and present a capstone “passion project” at the conclusion of the six-month internship. - Develop and maintain social media calendars across assigned AM&S brands (e.g., CAD Audio, Ashly Audio, American Audio & Video). - Assist in analyzing social media and marketing content performance, preparing reports and insights. - Support the coordination of events and trade shows, including logistics, booth preparation, and marketing collateral. - Collaborate with marketing managers, operations specialists, and sales teams to ensure deadlines and project deliverables are met. - Maintain promotional materials and provide general support for marketing programs and sales initiatives. What We’re Looking For - Strong interest in marketing with prior exposure to Pro Audio or Music Business. - Positive attendance, reliability, and accountability in daily work. - Team-oriented with strong collaboration and communication skills. - Creative, enthusiastic, and adaptable in a fast-paced environment. - Strong organizational skills and attention to detail. - Customer-focused mindset with initiative to take ownership of tasks. Ready to join our team? Here is why we are one big, happy JAMily… - Group Insurance Benefits: Health & Dental, Vision, Life, Critical Illness, Short-Term and Long-Term Disability. - Wellness Incentive Program and an Employee Assistance Program. - 401k matching program. - Work-life balance is key: Flextime, summer hours, paid vacation, personal time off. - We value work life balance and offer a casual and fun environment. - Lively social calendar…there's always something for everyone! - Generous employee discount on all our cool gear. - On-going learning opportunities. - Not to mention the opportunity to work in a highly talented, winning team! Safety Statement: We are committed to providing a safe and healthy work environment. All candidates should expect adherence to workplace safety protocols, including compliance with local health and safety regulations and internal safety standards. Diversity Statement: We value diversity and inclusion, striving to create a culture where everyone feels included and celebrated. We are committed to flexible working arrangements to meet the diverse needs of our team members and stakeholders. Join us in shaping the future of DCC Technology and drive forward initiatives that make a real difference. Come JAM with us… we not only work hard but play just as hard. Want to take your career to the next level? Click here to view all our current openings! Apply Online! While we appreciate your interest, please note that only qualified candidates will be contacted.

Role Description The Regional Sales Manager (RSM) will be responsible for selling and achieving sales budgets for the specified Accounts assigned to them comprised of the top US MI Customers in a geographical assigned area. Additionally, they will focus on driving growth in sales and profitability, developing and maintaining franchise dealers for all proprietary, exclusive and distributed brands and developing superior customer relationships with dealers within the assigned account list. The ability to develop and coordinate all of the sales activities, consumer promotions, events, clinics and sales initiatives to ensure that the sales objectives of the corporation are achieved and exceeded within the territory is a must. The proper candidate must exhibit the proper computer skills, likability, and an entrepreneurial spirit. The KAM must be able to work in tandem with our Customer Service Team to properly service the customer. Daily communication of strategy and responsibilities is a must. Superior organization skills and ability to work in our internal systems and CRM like Zoho to manage the Region. Responsibilities - Primarily responsible for the sales and channel marketing of our products - Identify new brand, new product and new SKU growth opportunities by dealer to grow the regional sales performance - Responsible for in-store merchandising, sales training, and promotional support - Providing product build information to launch new products with our dealers - Evaluating our dealer’s online presentation of our products and working with them to enhance them - Planning, targeting, itineraries, call reports as required to travel and report on account activity - Attending and participating in sales meetings - Assisting in gathering market intelligence - Assisting clinicians and other duties as needed - Air travel necessary for some functions Qualifications - Sales experience of 3 to 5 years preferably in the MI Industry - Strong understanding of Musical Instruments and the MI Retail business (existing dealer relationships preferred) - Experience in forecasting and budgeting to reach sales goals - Excellent working skills with Microsoft Office - Knowledge and use of advanced selling skills, including consultative selling and use of relationship selling, and executive selling - Demonstrates executive selling skills, including ability to gain access to key decision-makers - Ability to negotiate and close the sale in a minimum amount of time - Effective analysis of a sales territory, establishment of sales and profit growth objectives, and detailed planning to accomplish the objectives - Understands, believes in, and uses sales call planning, including written pre-call plans and sales call calendars - Ability to analyze quantitative and qualitative data and to make recommendations and decisions that are supported by the data and managed through “Deal Pipeline” in Zoho - Ability to use marketing campaigns to execute sales campaign assignments to guide dealers through the deal funnel - Knowledge and use of large account sales management and relationship cultivation practices - General working knowledge of financial and inventory management issues - Superior teamwork skills - Excellent written & verbal communication skills - Demonstrated ability to handle multiple tasks and assignments simultaneously - Conflict management / composure - Planning & organizing - Initiative & follow-up - Judgment / problem solving Benefits - Group Insurance Benefits: Health & Dental, Vision, Life, Critical Illness, Short-Term and Long-Term Disability - Wellness Incentive Program and an Employee Assistance Program - 401k matching program - Work-life balance is key: Flextime, summer hours, paid vacation, personal time off - We value work-life balance and offer a casual and fun environment - Lively social calendar…there's always something for everyone! - Generous employee discount on all our cool gear - On-going learning opportunities - Opportunity to work in a highly talented, winning team