• Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program • Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. • Accurately document enrollment requests, status changes, complaints, and grievances • Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. • Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. • Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

• Efficiently manage a high volume of inbound calls in a fast-paced environment. • Listen actively to understand customer needs and offer clear, accurate information. • Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. • Help cardholders with any questions about transactions and account statuses. • Process transactions efficiently via web-based applications and handle research requests with precision. • Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. • Maintain in-depth knowledge of company and client programs, policies, and technology. • Support team operations during peak times or absences to help maintain seamless service.

• Deliver prompt and effective assistance to our customers. • Queries can vary from informing clients about available deposit methods, guiding customers through current offers, advising on bet settlements, explaining internal rules, and more. • Resolve technical issues and guide clients through problem-solving processes, with a focus on customer satisfaction and first-contact resolution. • Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and helpful assistance to clients. • Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture. • Demonstrate the ability to work independently and make informed decisions to address client needs and concerns.

• Handle high-volume inbound and outbound phone calls (6–8 hours daily) to assist patients, insurance providers, and healthcare offices with billing inquiries and account resolution. • Provide exceptional customer service by explaining medical billing statements, insurance claims, payment options, and account balances in a clear and professional manner. • Research and resolve billing discrepancies, denied claims, and payment issues while maintaining accuracy and compliance with healthcare regulations and company policies. • Document all customer interactions, account updates, and payment arrangements accurately within billing and CRM systems. • Collaborate with insurance companies, healthcare providers, and internal departments to ensure timely claim processing and issue resolution. • Maintain productivity and quality standards in a fast-paced call center or billing environment while demonstrating empathy and professionalism with every interaction. • Process patient payments, establish payment plans, and educate customers on insurance coverage and billing procedures. • Protect patient confidentiality and comply with HIPAA regulations during all customer communications and account handling.