• Deliver prompt and effective assistance to our customers. • Queries can vary from informing clients about available deposit methods, guiding customers through current offers, advising on bet settlements, explaining internal rules, and more. • Resolve technical issues and guide clients through problem-solving processes, with a focus on customer satisfaction and first-contact resolution. • Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and helpful assistance to clients. • Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture. • Demonstrate the ability to work independently and make informed decisions to address client needs and concerns.

• Handle high-volume inbound and outbound phone calls (6–8 hours daily) to assist patients, insurance providers, and healthcare offices with billing inquiries and account resolution. • Provide exceptional customer service by explaining medical billing statements, insurance claims, payment options, and account balances in a clear and professional manner. • Research and resolve billing discrepancies, denied claims, and payment issues while maintaining accuracy and compliance with healthcare regulations and company policies. • Document all customer interactions, account updates, and payment arrangements accurately within billing and CRM systems. • Collaborate with insurance companies, healthcare providers, and internal departments to ensure timely claim processing and issue resolution. • Maintain productivity and quality standards in a fast-paced call center or billing environment while demonstrating empathy and professionalism with every interaction. • Process patient payments, establish payment plans, and educate customers on insurance coverage and billing procedures. • Protect patient confidentiality and comply with HIPAA regulations during all customer communications and account handling.

• Support outside sales representatives by managing follow-up tasks, account updates, and sales activity in Salesforce/CRM • Enter, update, and track leads, opportunities, contacts, and account information to ensure accurate pipeline visibility • Follow up with prospective and existing dental office accounts by phone and email to move opportunities through the sales process • Prepare, send, and track contracts, proposals, sales materials, and onboarding documentation • Coordinate communication between outside sales representatives, dental offices, customer service, and production teams • Assist with new account onboarding, including explaining lab procedures, case submission steps, digital workflows, and service expectations • Respond to dental office questions regarding services, case submissions, scheduling, and account support • Help outside sales representatives prepare for meetings by compiling account notes, reports, follow-up items, and relevant sales materials • Support sales campaigns, promotions, territory outreach, and reactivation efforts for inactive or prospective accounts • Maintain timely documentation of calls, emails, next steps, and account status in Salesforce/CRM • Monitor open opportunities and help ensure appropriate follow-up occurs after meetings, demos, events, and marketing campaigns • Partner with internal teams to help ensure smooth handoffs, timely case coordination, and a positive customer experience

Role Description AO Globe Life is growing and seeking motivated professionals to join our mission-driven remote team. This opportunity is ideal for recent graduates in business, marketing, communications, or for individuals who thrive in a people-focused environment and want to build a meaningful career. Structured training, scheduled client consultations, and ongoing mentorship are provided so you can focus on helping clients while developing your professional path from anywhere in the United States. - Conduct scheduled virtual consultations with clients via Zoom - Help individuals and families understand available coverage options - Guide clients through the onboarding and enrollment process - Maintain accurate digital records and provide a client-first service experience - Collaborate with mentors and team members during training and development sessions - Build long-term client relationships through consistent communication and support Qualifications - Excellent communication and interpersonal skills - Highly organized, self-motivated, and comfortable working independently - Confident using video conferencing and digital tools - Genuine passion for helping others and contributing to a service-focused mission - Customer service or consultative experience is helpful but not required - Applicants must be legally authorized to work in the United States - Reliable internet connection and a Windows-based laptop or PC with webcam access Benefits - Fully remote position available throughout the United States - Flexible scheduling with autonomy over your workday - Pre-qualified client consultations provided - Structured training and licensing support - Leadership development and advancement opportunities - Recognition programs and performance incentives - A supportive, mission-driven team culture Company Description For more than 70 years, AO Globe Life has supported union members, credit union clients, and veterans across the United States. Our organization focuses on helping families understand options that protect their financial futures while providing professionals with flexible career opportunities and long-term growth. Apply Today If you are ready to launch a career that blends purpose, flexibility, and professional growth, we encourage you to apply and explore the opportunity to join the AO Globe Life team.