Role Description We are looking for a skilled Enterprise Customer Success Manager to join our team and make a significant impact on our CS department and the company's success! As an Enterprise Customer Success Manager, you will have the opportunity to build meaningful relationships with our clients, play a crucial role in achieving our business goals, and work in a data-driven environment. You will collaborate with a compassionate and diverse CS team to ensure our clients receive exceptional service and achieve their desired outcomes. This is a remote position and reports to the Senior Director of Enterprise Customer Success. Preference is given to candidates who can be hybrid in Burlington, VT / Detroit, MI / Teaneck, NJ. - Build and maintain executive-level relationships with key stakeholders, ensuring client satisfaction, fostering long-term partnerships, and building revenue from the existing customer portfolio. - Develop and execute strategic account plans in collaboration with Customer Success Managers (CSMs) to drive adoption, optimize product use, and meet client goals. - Manage escalations, troubleshoot complex challenges, and provide strategic solutions to enhance client retention and satisfaction. - May manage a small group of CSM, providing training, resources, and support for professional development and success. - Coordinate and oversee professional services projects, aligning with strategic account goals and ensuring timely delivery. - Represent the CSM team in internal and client-facing meetings, contributing to process improvements and cross-functional initiatives. - Leverage market insights to inform product development and identify growth opportunities. - Monitor and analyze account performance metrics, mitigating risks and uncovering opportunities for expansion. Qualifications - 5+ years of experience in Customer Success, Sales, or Account Management in a B2B SaaS or automotive tech industry. - Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX. - Proven track record in customer retention, relationship building, and strategic planning. - Strong leadership skills with experience mentoring teams and supporting professional growth. - Exceptional communication and presentation abilities, comfortable working with C-suite stakeholders. - Proficient in Salesforce, Gsuite, Slack, and data-driven decision-making tools. - Ability to manage multiple priorities in a fast-paced environment, demonstrating adaptability and proactive problem-solving. - Ability to travel up to 25% of the time in the U.S. Valid driver’s license; ability to travel domestically by plane. - Legal authorization to work in the United States without the need for employer sponsorship now or in the future. - Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role. - Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity. - Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication. Benefits - Competitive compensation & comprehensive benefits—because your well-being matters. - Flexible, family-friendly environment that supports work-life balance. - Global team of innovators, collaborators, and go-getters who challenge and uplift one another. - Cutting-edge AI technology that delivers real value and solves complex challenges for our customers. - Fast-paced startup culture with endless opportunities for learning, growth, and ownership. - A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured. - Join us in shaping the future of automotive retail—we’re just getting started. - Annual base starting salary: $100-$110k depending on experience and other qualifications of the successful candidate. On target earnings (base + variable) up to $152,000. - Fullpath is open to offering a higher base salary for candidates who exceed the qualifications listed in the job description. - Benefits Options: Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k.

• Serve as day-to-day point of contact for 3-5 multi-service client accounts: contributing to deliverable planning, project management, and internal coordination and supporting senior leadership as needed. This includes large advocacy organizations and/or campaigns. • Deliver clear, compelling updates to clients – presenting topline performance, key trends, and strategic recommendations – with support from senior leadership as needed. • Support client management norms, including processes and communications. • Lead client calls and support prep work, agendas, note-taking, and action item follow-up. • Flag potential client issues/risks early and contribute to internal solutions. • Coordinate internal staff across copy, creative, and reporting to ensure smooth execution. • Maintain deliverable trackers, calendars, and pacing docs across service departments (email, ads, texts, etc.). • Draft internal briefs and client-ready updates in coordination with staff from across verticals. • Document learnings, best practices, and client documentation across accounts. • Grow into client ownership over time, taking on increased responsibility and leadership as skills develop. • Own daily/weekly/monthly performance tracking for each client’s program, including creating and updating projections and budget updates with input from verticals and leadership. • Flag over- or under-spend risks to leadership with recommendations. • Surface growth opportunities, testing strategies, and optimizations. • Learn, implement, and contribute to Middle Seat SOPs (onboarding, reporting, internal workflows) with guidance. • Own upselling opportunities (i.e., pitching new services or scaling client budgets) within current client accounts. • Support in external business development (creating sales and marketing materials, conducting sales research, attending client meetings, etc.) • Identify opportunities to improve client-facing processes based on experience and feedback from internal teams and clients, and help develop those materials. • Other responsibilities as assigned. • This role requires occasional domestic travel, approximately 2-3 times per quarter, for in-person client meetings, networking opportunities, and industry events.

• Own revenue performance, retention, and expansion across assigned state institution accounts with 12–24 month sales cycles • Identify whitespace opportunities and drive share-of-wallet growth across multiple sites and departments within institutional systems • Develop and execute strategic account plans aligned to institutional missions, compliance requirements, and operational outcomes • Build and maintain disciplined pipeline forecasting with accurate opportunity staging and probability assessments • Lead complex, multi-stakeholder sales cycles including RFPs, RFQs, pricing, proposals, and contract negotiations with government procurement teams • Build ROI-driven business cases tied to operational efficiency, regulatory compliance, cost containment, and institutional budget optimization • Manage multi-year agreements with government procurement and contract requirements, including compliance documentation • Partner with internal teams on proposal development, scope definition, and success metrics aligned to customer outcomes • Build executive-level relationships across institutional leadership, procurement, operations, and finance stakeholders • Lead quarterly business reviews (QBRs) and performance discussions tied to operational and compliance outcomes • Act as a trusted advisor positioning PartsSource as a long-term strategic partner for mission-critical operations • Coordinate implementation and onboarding of new service programs; proactively manage renewal cycles and reduce churn risk • Position service-based solutions (maintenance programs, compliance support, operational services) aligned to mission-critical facility needs • Develop institutional-specific value propositions addressing unique challenges in corrections, education, public health, and regulated environments • Ensure clear alignment between sold services, implemented outcomes, and success metrics • Lead performance discussions tied to uptime, compliance, operational efficiency, and budget accountability

• Support account planning for assigned federal healthcare customers. • Learn and map customer organizations, decision-makers, and buying structures. • Assist with identifying growth opportunities across facilities and service lines. • Gradually assume greater ownership of accounts as experience grows. • Support the full sales lifecycle including qualification, proposals, pricing, and renewals. • Assist with renewal and retention of service agreements and maintenance assets. • Coordinate with internal teams to align solutions to customer needs and budgets. • Maintain accurate opportunity, renewal, and pipeline data in CRM systems. • Build working relationships with HTM, facilities, supply chain, and contracting stakeholders. • Participate in customer meetings and reviews alongside senior account leaders. • Develop confidence presenting solutions and responding to customer needs. • Serve as a responsive, professional point of contact for day-to-day inquiries. • Learn federal procurement processes, contract vehicles, and compliance requirements. • Support RFIs, RFQs, and RFPs in partnership with contracts and legal teams. • Collaborate cross-functionally to ensure smooth onboarding and service delivery. • Share customer feedback to improve solutions and service execution.