Role Description This role leads Retention & Lifecycle Management for Primal Harvest across the US and EU. This individual will deliver LTV growth by developing a lifecycle management strategy, leading a team, managing testing, and working cross-functionally to drive improvements in customer economics, cohort quality, and contribution margin. This role will develop and optimize a high performing end-to-end lifecycle management system (across CRM/account, loyalty, subscription, email/SMS, post purchase, etc.) and partner with acquisition/ecomm teams to ensure full funnel alignment. In addition, this role leads customer support to ensure close alignment between customer feedback and lifecycle optimization. This person will be strategic, structured, hypothesis driven, highly analytical, a creative problem solver, an effective communicator, and an excellent team leader. With a strong commercial mindset and creative aptitude, this person will have a proven track record identifying opportunities in data and design and translating this into scalable strategies that deliver real performance improvements at scale. This role reports to the VP/Head of Marketing and will collaborate closely with the marketing, brand, finance, and other functions. What You Will Do - Lifecycle Strategy & Roadmap - Own the end-to-end lifecycle marketing strategy and roadmap across email, SMS, subscription, loyalty, post-purchase journeys, etc. - Define KPIs, report on performance, identify insights, run effective tests, make recommendations, and deliver tangible performance improvements. - Identify key gaps and improvement opportunities and build the initiative roadmap. - Prioritize goals and initiatives effectively to focus on the most impactful opportunities. - Ensure initiatives and outcomes are aligned with overall company goals and targets. - Email & SMS Management - Develop an impactful Email/SMS strategy including KPIs, goals, and priorities. - Define the end-to-end customer communication strategy (e.g., onboarding, retention, replenishment, up/cross-sell, win back, re-engagement, cart-abandonment, reminders). - Manage the Email and SMS team to deliver high quality campaign/flow development and execution in Klaviyo. - Define segments and build personalized journeys that deliver incremental performance. - Use data driven insights to improve performance and communicate key insights, results, and priorities effectively to the leadership team. - Collaborate effectively with the Brand/Creative teams to develop high quality briefs and output align with both performance brand objectives. - Proactively track market best practices, new AI capabilities & tools, and industry trends to deliver best in class outcomes. - Balance promotional, educational, product-focused, and lifecycle messaging to drive revenue while protecting customer trust. - Streamline workflows, briefing, reporting, QA, and lifecycle operations for speed, accuracy, and scale. - Subscription, Loyalty & Post-Purchase Experience - Develop a high impact subscription, loyalty, and post purchase strategy to drive effective financial and customer outcomes. - Manage the retention team on CRM execution for subscription touchpoints, including subscriber messaging, add-ons, cancellation prevention, churn reduction, and retention. - Support loyalty and rewards communications, repeat-purchase nudges, customer education, and winback opportunities. - Build product-specific education journeys that reinforce product value, usage, routines, and reasons to continue. - Performance, Testing & Reporting - Develop segmentation and A/B testing strategies across audiences, subject lines, send timing, offers, creative, messaging, and automated journeys. - Analyze weekly performance across email, SMS, automated flows, subscription touchpoints, and lifecycle campaigns. - Track key metrics including revenue, conversion, click rate, open rate, unsubscribe rate, repeat purchase, subscription conversion, churn signals, deliverability, and LTV. - Build an effective measurement and incrementality testing capability and collaborate closely with acquisition to ensure full-funnel alignment. - Partner with Analytics and Finance to connect CRM activity to customer behavior, retention outcomes, revenue, and business performance. - Customer Support - Lead the customer support team to support overall customers and business goals (including marketing and operations priorities). - Build an AI enabled function that balances customer outcomes, compliance requirements, and business priorities in an impactful and cost effective manner. Qualifications - 5+ years of experience in CRM, retention marketing, lifecycle marketing, email/SMS marketing, customer engagement, or related e-commerce marketing roles. - Proven success managing multi-channel lifecycle programs. - Strong experience with segmentation, personalization, A/B testing, customer journeys, and retention analytics. - Experience with subscription, loyalty, or repeat-purchase business models. - Experience with CRM and customer engagement tools such as ESPs, SMS platforms, subscription tools, referral/loyalty platforms, e-commerce systems, and reporting tools. - Experience managing campaign calendars, creative briefs, QA processes, launch timelines, and post-campaign reporting. - Strong attention to detail and ability to ensure customer-facing communications are polished, accurate, compliant, and on-brand. - Ability to operate strategically and tactically in a lean, fast-moving environment. - Experience in CPG, supplements, wellness, health, beauty, or DTC e-commerce. - People management or team lead experience. Benefits - Comprehensive Health Benefits - Generous Paid Time Off and Holidays - Paid Parental Leave (primary & non-primary) - Short-term and Long-term disability - 401K + Match - ClassPass membership - Flexible working options - Team Events - Product Discounts

Title: Case Manager Location: Parramatta Australia Job Description: Primary Details Time Type: Full time Worker Type: Employee Please see more information about QBE careers here - Parramatta, Newcastle or Lismore, NSW - Fixed term contract & Permanent positions - Full time hours - Hybrid working arrangements - a mix of in office and work from home The opportunity We are seeking experienced Case Manager's to join our Workers' Compensation Nominal Insurer team. As a Case Manager, you'll be responsible for managing a portfolio of workers' compensation claims, delivering a high quality and empathetic experience for injured workers, and working closely with employers and service providers to support safe, sustainable, and timely return to work outcomes. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role - Manage a portfolio of workers' compensation claims within the Nominal Insurer scheme, ensuring timely, compliant, and effective outcomes for injured workers and employers. - Apply your knowledge of the workers' compensation legislation and guidelines to assess liability, coordinate treatment, and support safe, sustainable return to work outcomes. - Work collaboratively with employers, injured workers, treating practitioners, rehabilitation providers, and internal stakeholders to drive proactive and customer focused claims management. - Maintain accurate and compliant claim documentation in line with regulatory, contractual, and audit requirements. - Actively contribute to continuous improvement initiatives by identifying opportunities to streamline processes and enhance service delivery. - Work within a supportive, purpose driven team environment that values collaboration, capability development, and high quality customer outcomes. About you - Previous experience in workers' compensation claims management with a sound understanding of legislation and statutory claims processes. - Strong influencing and relationship building skills, supported by clear, confident written and verbal communication. - A customer centric mindset, focused on achieving positive outcomes for injured workers, employers, and stakeholders. - Demonstrated resilience and sound judgement when managing complex, sensitive, or high pressure claims scenarios. - Strong organisational and time management skills, with the ability to manage competing priorities in a fast paced environment. - A proactive, growth focused attitude with a willingness to learn and contribute within a collaborative team setting. Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: - 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance - Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice - 18 weeks' gender-equal flexible leave for all new parents, including paid super To learn more about benefits of working with us, click here. Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: - 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program - 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards - Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates To learn more about our achievements, click here. How to Apply If you're looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. Your career. At the heart of it. QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com. Skills: Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management Application Close Date: 07/06/2026 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Title: National Investigations Manager Location: Chadstone Australia Company: kmartaustr Job Description: Brighter Futures Start Here We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe. With our brands touching the lives of almost two million customers every week, you'll feel the impact of the work you'll do every day. As a leader in the retail market, we're optimistic about our future and yours. We're changing at a rapid rate, giving you challenging work that you'll be proud of. Join the team We're looking for a strong, strategic leader to take on a nationally impactful role, with the opportunity to shape and elevate our investigations capability. As the National Investigations Manager, you'll build on existing foundations to create greater clarity, consistency and direction across the function. Utilise your knowledge and skillset to define strategy, embed best practice, and uplift capability across the business to support a more proactive, insight-led approach. You'll bring structure and alignment, helping the team focus on what matters most and enabling them to deliver stronger, more consistent outcomes. Working closely with senior stakeholders and external partners, you'll connect investigations, data and operations to drive clear, actionable results that reduce risk and strengthen business performance. If you're a leader who enjoys bringing clarity, building capability, and creating momentum across a team, this is a genuine opportunity to shape the future of investigations at Kmart Group. What you'll be doing In this role, you'll lead our national investigations capability, with a strong focus on both reactive and proactive loss prevention: - Lead, coach and develop a team of investigators and retail crime specialists, building capability and a high-performance culture. - Oversee and deliver complex investigations into internal theft, external theft, fraud and organised retail crime. - Identify systemic risks and emerging crime trends, translating insights into preventative strategies and controls. - Drive data-led targeting and intelligence reporting to inform operational and commercial decision-making. - Partner closely with stores, operations, finance and external agencies (including law enforcement) to deliver outcomes. - Ensure consistent, high-quality investigation standards, governance and case management practices. - Translate investigation outcomes into commercial impact, supporting shrink reduction and business cases for investment. - Lead continuous improvement initiatives to enhance investigation efficiency, capability and outcomes. To be successful in this role you'll have: We're looking for a driven and experienced leader with deep investigations expertise and strong commercial acumen: - Significant experience in investigations or loss prevention within a retail environment. - Proven experience leading teams, ideally across multi-site, multi-state or large complex environments. - Strong capability in advanced investigative techniques, case management and evidence handling. - Deep understanding of retail crime trends, fraud and organised retail crime. - Knowledge of relevant legislation (e.g. privacy, evidence handling, workplace law). - Strong analytical mindset with the ability to identify patterns, risks and actionable insights. - Excellent stakeholder engagement skills, with the ability to influence at all levels. - High levels of integrity, discretion and resilience when managing sensitive matters. - A commercial mindset, with the ability to translate investigations into measurable business outcomes. If you're passionate about protecting people and business outcomes, leading high-performing teams, and staying ahead of evolving retail crime trends, we'd love to hear from you. Benefits we'll offer you: - Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy. - A team member discount card that gives you a discount at Kmart, Target, Officeworks and Bunnings - Access to the Brighter Benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health - with over 60 suppliers! - We want you to feel rewarded for your commitment and hard work that's why eligible team members get the opportunity to participate in a bonus program - We offer inclusive parental leave, and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances - A dynamic learning and support program - Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor - A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes - Great career opportunities across the broader Wesfarmers Group We celebrate the rich diversity of the communities in which we operate. We are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe, and strive to ensure our recruitment process is accessible and welcoming, with applications encouraged from all candidates. We encourage you to tell us about any workplace adjustments that you would like, by emailing. If you would like to explore a career with Kmart and this sounds like the perfect role for you. #LI-Hybrid

Title: Area Distributor Manager - Springfield, IL Location: Springfield United States Job Description: Job Description As an Area Distributor Manager (ADM), you will play a critical front-line sales role, driving Kraft Heinz's Away From Home market share and profitability within a designated geographic territory. This is not a traditional sales role-we are looking for a candidate who takes full ownership of their business, excels at selling solutions, and has a proven track record of winning new business. The ideal candidate will be a leader, influencer, and activator from day one, collaborating with both internal and external stakeholders. This role provides direct contributions to Kraft Heinz's business growth while offering valuable sales experience that can be leveraged for future career opportunities. Essential Functions & Responsibilities - Lead the assigned geographic market in the Foodservice Field Sales organization, driving branded market share and profitability in alignment with Kraft Heinz values. - Execute all elements of the Foodservice ADM playbook to ensure market success. - Develop and implement profitable sales strategies with local distributors, collaborate with brokers and assist operators as needed. - Build and maintain strong distributor relationships, supporting local events and initiatives. - Drive penetration of high-priority SKUs, focusing on strategic, branded, and profit-oriented products. - Identify and manage a pipeline of high-value sales opportunities, collaborating with the Sales Operations Planning team, Finance and Supply. - Own the bottom-up sales planning process for your territory, crafting data-driven proposals based on customer needs and market insights. - Lead the full sales cycle-from generating interest to securing commitments and closing deals. - Meet and exceed assigned revenue targets. - Manage trade budgets related to distributors, as well as business and travel expenses. - Execute quarterly and annual sales and marketing priorities, including new product launches and limited-time offers. - Support the Sales Ops & Planning team by accurately forecasting product demand and submitting Volume Submission Forms (VSFs) for new and renewed business. - Establish Joint Business Plans (JBP) with distributors, ensuring regular reviews and execution of agreed-upon actions. - Support the Order to Cash process by assisting with distributor orders, resolving invoice discrepancies, and managing payment-related issues. Expected Experience & Required Skills - Bachelor's degree in business, marketing, sales, or a related field preferred (or equivalent experience). - 1 to 3 years of sales experience, preferably in foodservice, consumer packaged goods (CPG), or a related industry. Prior experience managing distributor relationships and working with foodservice operators in strongly preferred. - Experience in direct sales, account management, or business development within the foodservice or hospitality industry is beneficial. - Ability to analyze sales data, market trends, and financial reports to make informed business decisions. Includes the ability to leverage data to track sales performance, plan effectively, and develop winning strategies. - Proficiency in building and executing sales plans, including developing joint business plans (JBPs) and forecasting demand. - Strong business acumen with the ability to differentiate high-value sales opportunities from less profitable ones. - Exceptional verbal and written communication skills, with the ability to present and sell concepts effectively to both internal and external stakeholders. - Strong relationship-building skills, with the ability to foster long-term partnerships with distributors, brokers, operators, and key decision-makers. - Experience in collaboration cross-functionally with marketing, supply chain, finance, and sales operations teams. - Knowledge of supply chain operations, order-to-cash processes, invoice resolution in a foodservice environment. - Understanding of pricing structures, rebates, and contracts in a distributor-based sales model. - Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook), and CRM tools (e.g., Salesforce). - Ability to adapt selling strategies to virtual platforms (MS Teams, Zoom, Google Meet, FaceTime, etc.). - Ability to lift up to 50 pounds when needed. - Valid driver's license and ability to meet MVR requirements. - Willingness to travel overnight as needed (frequency varies by territory). Work Environment & Schedule This is a remote-based role that can be performed from a home office, with travel required based on business needs. The position follows a salaried, exempt schedule, allowing flexibility to meet customer and internal expectations, which may include occasional early mornings, evenings, or weekends. Regular domestic travel within the assigned geographic territory is expected, including overnight trips as necessary. The role requires in-person engagement with customers, distributors, and internal teams to drive business objectives effectively. To support travel needs, this position is eligible for a company-provided vehicle or a car allowance Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz' strategy and values. New Hire Base Salary Range: $77,800.00 - $97,300.00 Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents. The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family's needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families. You'll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example: Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training Emotional - Employee Assistance Program , Wellbeing Programs, Family Support Programs Financial - 401k, Life, Accidental Death & Dismemberment, Disability Location(s) Employee's Home - National Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.