QBE Insurance

• Complete field inspections, reviews and adjustments accurately and efficiently to administer crop insurance policies. • Ensure compliance with insurance statutes and regulations to apply crop policies cost-effectively. • Build and maintain customer relationships through timely and accurate policy service. • Document and process loss information accurately to assess potential damages. • Participate in quality control tasks, audits, risk assessments, and field reviews. • Contribute to a positive work environment by demonstrating cultural expectations and influencing others positively. • Support business objectives through quality control tasks, audits, and risk assessments.

Injury Management Advisor Location: 11 Waymouth Street Australia Job Description: Primary Details Time Type: Full time Worker Type: Employee Please see more information about QBE careers here - Location: Adelaide, SA - 12-month fixed term contract The opportunity We currently have an opportunity for an experienced Injury Management Professional to join our team. Reporting to the Healthcare Manager, you will be responsible for support to both your aligned team and broader business to help injured people bring their lives back together following a motor vehicle accident. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role - Provide appropriate rehabilitation advice and recommendations in line with relevant legislation and guidelines. - Implement and monitor treatment, rehabilitation and attendant care requirements to support recovery outcomes. - Assist with the coordination and delivery of departmental rehabilitation services. - Coach and mentor Claims staff, promoting best‑practice injury management across the team. About you - Extensive experience in a CTP - Compulsory third party claims or similar role - Experience in Allied Health, Clinical, supervisory and/or workplace-based rehabilitation experience - Broad knowledge of CTP - Compulsory third party laws and compliance obligations with a core focus on legislative knowledge and work capacity decisions - Demonstrated experience in supporting Case Manager coaching, decision making and technical claims management. - Excellent people, communication, written, and networking skills Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: - 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance - Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice - 18 weeks' gender-equal flexible leave for all new parents, including paid super To learn more about benefits of working with us, click here. Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: - 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program - 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards - Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates Apply now and let's make it happen! Your career. At the heart of it. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com Skills: Case Management, Collaboration Tools, Critical Thinking, Disability Claims, Emotional Awareness, Individual Resilience, Insurance Claims Processing, Intentional collaboration, Managing performance, Medical Claims Processing, Medical Knowledge, Negotiation, Problem Solving, Stakeholder Management, Standards Compliance Application Close Date: 07/06/2026 11:59 PM

Title: Case Manager Location: Parramatta Australia Job Description: Primary Details Time Type: Full time Worker Type: Employee Please see more information about QBE careers here - Parramatta, Newcastle or Lismore, NSW - Fixed term contract & Permanent positions - Full time hours - Hybrid working arrangements - a mix of in office and work from home The opportunity We are seeking experienced Case Manager's to join our Workers' Compensation Nominal Insurer team. As a Case Manager, you'll be responsible for managing a portfolio of workers' compensation claims, delivering a high quality and empathetic experience for injured workers, and working closely with employers and service providers to support safe, sustainable, and timely return to work outcomes. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role - Manage a portfolio of workers' compensation claims within the Nominal Insurer scheme, ensuring timely, compliant, and effective outcomes for injured workers and employers. - Apply your knowledge of the workers' compensation legislation and guidelines to assess liability, coordinate treatment, and support safe, sustainable return to work outcomes. - Work collaboratively with employers, injured workers, treating practitioners, rehabilitation providers, and internal stakeholders to drive proactive and customer focused claims management. - Maintain accurate and compliant claim documentation in line with regulatory, contractual, and audit requirements. - Actively contribute to continuous improvement initiatives by identifying opportunities to streamline processes and enhance service delivery. - Work within a supportive, purpose driven team environment that values collaboration, capability development, and high quality customer outcomes. About you - Previous experience in workers' compensation claims management with a sound understanding of legislation and statutory claims processes. - Strong influencing and relationship building skills, supported by clear, confident written and verbal communication. - A customer centric mindset, focused on achieving positive outcomes for injured workers, employers, and stakeholders. - Demonstrated resilience and sound judgement when managing complex, sensitive, or high pressure claims scenarios. - Strong organisational and time management skills, with the ability to manage competing priorities in a fast paced environment. - A proactive, growth focused attitude with a willingness to learn and contribute within a collaborative team setting. Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: - 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance - Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice - 18 weeks' gender-equal flexible leave for all new parents, including paid super To learn more about benefits of working with us, click here. Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: - 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program - 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards - Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates To learn more about our achievements, click here. How to Apply If you're looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. Your career. At the heart of it. QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com. Skills: Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management Application Close Date: 07/06/2026 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Title: Incident Response Specialist Location: Parramatta Australia Job Description: Primary Details Time Type: Full time Worker Type: Employee - Location: Parramatta/Sydney - Type: Permanent, full-time position - Hybrid role, Happy to talk flexible working - Click here to discover what it's like to be a part of QBE Group The opportunity Reporting to CDC Manager, Incident Response Specialist will be a key member of our rapidly growing Cyber Defence Centre. This is an exciting hands-on technical role in which the specialist will use their security skills and knowledge to perform advanced analysis on the collection of cyber threats using high-level proactive and reactive threat hunting methods, classifying, analysing, prioritising and remediating security alerts/events. The focus is to provide effective, proactive and a highly technical analytical response to cyber security-related incidents to prevent QBE from becoming compromised by modern attack methods and techniques. About QBE - At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. - We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. - What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role In this role, you will take the lead during complex cybersecurity incidents, providing clear direction, maintaining control of the response, and ensuring all actions are aligned to the Global Incident Management Plan. You'll also play a critical role in validating investigations, driving threat-led activities, and strengthening the CDC's overall operational effectiveness. Key responsibilities include: - Lead and coordinate responses to high and critical severity cybersecurity incidents, ensuring structured execution across technical and business stakeholders - Act as the primary escalation point during complex investigations, maintaining oversight of decisions, risks, and containment actions - Provide validation and assurance of Tier 2 investigations, including scope of compromise, lateral movement analysis, and containment effectiveness - Drive threat-led response activities, including targeted threat hunting based on credible intelligence and observed adversary behaviours - Translate threat intelligence into operational outcomes such as detection improvements, escalation guidance, and incident criteria enhancements - Lead or contribute to post-incident reviews, ensuring lessons learned are embedded into playbooks, detection logic, and operational processes About You You are a technically strong cybersecurity professional with a passion for incident response and threat analysis. You bring a proactive, analytical mindset and are confident operating in high-pressure environments, with the ability to communicate clearly across both technical and non-technical stakeholders. Key Requirements: - Proven experience in Security Operations, Incident Response, or a related cybersecurity function - Strong experience investigating and responding to cybersecurity incidents in enterprise environments - Ability to lead or coordinate technical response activities during complex incidents - Solid understanding of modern attacker tactics, techniques, and threat landscapes - Experience with threat hunting, threat intelligence, and detection improvement practices - Tertiary qualification in Cybersecurity, IT, or equivalent industry experience Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: - 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance - Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice - 18 weeks' gender-equal flexible leave for all new parents, including paid super To learn more about the benefits of working with us, click here. Awards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: - 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program - 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards - Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates To learn more about our achievements, click here. How to Apply If you're looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. Your career. At the heart of it. QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com. Skills: Adaptability, Business Continuity, Communication, Critical Thinking, Customer Service, Cybersecurity Risk Management, Digital Forensics, Intentional collaboration, Malware Analysis, Managing performance, Process Improvements, Reporting and Analysis, Risk Management, Security Incident Response, Stakeholder Management Application Close Date: 08/06/2026 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Strategic Broker Engagement Leader Location: San Francisco United States Full time Job Description: Primary Details Time Type: Full time Worker Type: Employee - Location: USA -Denver, CO; San Francisco, CA; California (Remote) - Work Arrangement: Hybrid - The salary range for this role is: $237,500-$405,000K The Opportunity The purpose of this role is to drive business growth and profitability by building and maintaining relationships with key retail and wholesale brokers and shaping and executing on our distribution strategy. Responsibilities: - Build and enhance awareness of QBE's offerings and value propositions with brokers within assigned geography with a focus on office leaders and account executives - Manage a portfolio of national broker relationships - Serve as a primary point of contact for retail and wholesale brokers within the region, building trusted relationships that promote growth and retention - Act as a liaison to one or more our underwriting product teams to the North American Distribution team - Facilitate regional pipelining discussions for global brokers and associated follow up activities, working closely with assigned underwriting leaders - Develop and grow databases of regional broker contacts and target accounts in coordination with the Distribution analytics team Work Experience: Preferred Experience - Deep relationships with brokers both in the geographical region and at the national level - Experience in relationship management and/or business development - Proficiency in using data and analytics to inform decision-making and measure success - Ability to negotiate, persuade, and influence both directly and indirectly - Deep relationships with brokers both in the geographical region and at the national level Qualifications: Necessary Qualifications include: - Bachelor's Degree or equivalent combination of education and work experience - 10+ years of Commercial and Specialty Insurance experience Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team. QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to: - Hybrid Working - a mix of working from home and in the office - 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis - Competitive 401(k) program with company match up to 8% - Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice - Tuition Reimbursement for professional certifications, and continuing education - Employee Network and Community - QBE actively supports six Employee Networks, and many ways to give back to your community Why QBE? What if you could have a positive impact - at work and in the world? At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success. Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact. Commitment to Diversity QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information. Equal Employment Opportunity: QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status. Supplementary information Skills: Business Development, Coaching for success, Conflict Resolution, Critical Thinking, Customer Service, Distribution Management, Influencing, Insurance Sales, Intentional collaboration, Managing performance, Navigating ambiguity, Research Analysis, Risk Management, Stakeholder Management, Team Management

Title: Assistant Case Manager - CTP Location: Parramatta Worker Type: Employee Type: Full time hours - 10 month contract Hybrid working available time type Full time job requisition id 355412 Job Description: We have an exciting opportunity for an Assistant Case Manager to join our CTP team and play a key role in supporting our Case Managers to deliver the best possible experience for our clients. You'll be part of a collaborative and purpose-driven environment, where your work contributes to meaningful outcomes for our customers. About QBE We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: - 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance - Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice - Life Leave, supporting the life events we all experience, leaving your annual leave for rest. Your new role - Provide day-to-day administrative support to the team, including processing invoices and reimbursements, uploading reports, and completing data entry tasks. - Work collaboratively with your team to follow up with and engage key stakeholders, ensuring a seamless claims experience. - Manage claim lodgements and maintain accurate reporting within internal systems. - Support both the team and leadership by assisting with tasks as needed to ensure timely and efficient service delivery. About you - Driven by a strong desire to support others and continuously grow professionally. - Experienced in high-volume environments, with the ability to manage competing priorities effectively. - Committed to collaboration and contributing to a positive, team-focused culture. - Confident in using a variety of computer systems and quick to adapt to new technologies. - Demonstrates strong commercial awareness and communicates clearly and professionally, both in writing and verbally. - Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: - 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance - Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice - Life Leave, supporting the life events we all experience, leaving your annual leave for rest To learn more about benefits of working with us, How to Apply If you're looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. Your career. At the heart of it. QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. To keep an eye on future opportunities with QBE through our careers page Careers | QBE Insurance Group, as your background and expertise could be a great fit for other roles down the line. you can sign up for job alerts. Skills: Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management

Title: Claims Officer - Motorcycle Location: Melbourne Australia Full time Job Description: Primary Details Time Type: Full time Worker Type: Employee Providing delivery of superior claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases Please see more information about QBE careers here Careers Location: Melbourne Type: 12-month contract Hybrid working available The opportunity We currently have an exciting opportunity for a Claims Officer to join our Melbourne-based Motorcycle team. This position will see you provide delivery of superior claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases. About QBE We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: - 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance - Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice - Life Leave, supporting the life events we all experience, leaving your annual leave for rest. Your new role - Management of lodgements through to total loss for Motorcycle Claims utilising multiple claims systems and processes - Maintaining positive stakeholder relationships with the insured, agents and service providers - Interpreting basic policy coverage and determining if coverage applies to claims submitted - Receiving, recording and processing incoming insurance claims - Authorizing payment within scope of authority, settling claims in the most cost-effective manner and ensuring timely issuance of disbursements and - Identifying suspicious or potentially fraudulent claims and arranging investigations. About you - Previous experience in a similar role within Motor Claims is advantageous - Strong customer service skills with excellent communication, both written and verbal - Strong negotiation, organisational, and time management skills. - A quick learner who is comfortable with technology - While not essential, a passion for motorcycles would be a plus! Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: - 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance - Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice - Life Leave, supporting the life events we all experience, leaving your annual leave for rest

• Maintain system security and integrity by consistently updating software and hardware versions through established patching and update procedures. • Partner with architecture to develop implementation and improvement plans by eliciting infrastructure requirements from key stakeholders and recommending solutions. • Facilitate the translation of infrastructure needs into actionable processes by evaluating information gathered from multiple sources and defining user requirements for effective solutions. • Assess, document and communicate impact of change to key partners by collaborating with stakeholders to develop requirements documentation. • Collaborate with subject matter experts to establish the technical vision and gather information to meet requests within area of responsibility. • Identify and implement continuous improvement initiatives to enhance performance and efficiency. • Support end-users by ensuring thorough understanding of user requirements and availability of relevant process documentation. • Contribute to a positive work environment by demonstrating cultural expectations and influencing others to value performance and diversity. • Support the implementation of infrastructure technologies and solutions.

Title: Claims Officer - Motor Location: 11 Waymouth Street Australia AUS - Adelaide - 11 Waymouth Street AUS - VIC - Melbourne AUS - NSW - Parramatta AUS - NSW - Newcastle Full time Job requisition id 355197 The purpose of this role is to deliver claims service by accurately assessing policy coverage, investigating, evaluating, and negotiating assigned cases to resolution. Motor Claims Officer Location: Adelaide, SA Type: 12 month fixed term contract The opportunity Time Type: Full time Worker Type: Employee The purpose of this role is to deliver claims service by accurately assessing policy coverage, investigating, evaluating, and negotiating assigned cases to resolution. The opportunity At QBE it’s not just what we do, but how we do it – we are a diverse team of insurance professionals with a focus on service excellence for our valued customers and stakeholders. This is an exciting opportunity to join an established team looking after motor claims within Elders portfolio. You will ideally have claims experience although if you have exceptional call centre/customer service experience and are keen to learn a new industry this could also be the opportunity for you! About QBE We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: - ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance - Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice - Life Leave, supporting the life events we all experience, leaving your annual leave for rest. Your new role Promote QBE’s products and services through fostering great relationships with customers and stakeholders, showcasing our QBEDNA and company values Provide an exceptional operational and customer service experience for diverse internal and external stakeholders including our customers, Elders Agent, organisations, and partnerships Process claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcome Deliver high quality customer service and develop a good working relationship with all customers and service providers Manage claims using the appropriate external and internal specialists to achieve the settlement outcome efficiently and effectively Enhance and develop your own technical expertise and participate in professional development and training where required About you To be successful in this role, you will have: Previous experience within insurance claims is highly advantageous although not mandatory Previous experience in call centre, customer service and/or administration Strong customer service skills with a highly supportive approach A passion for making a difference and helping people in their time of need An engaging and courteous phone manner with the ability to type and talk concurrently Ability to handle multiple and competing tasks to meet customer needs Excellent organisational skills with the ability to critically assess and analyse tasks Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: - ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance - Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice - Life Leave, supporting the life events we all experience, leaving your annual leave for rest How to Apply If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. Your career. At the heart of it. QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. To keep an eye on future opportunities with QBE through our careers page Careers | QBE Insurance Group, as your background and expertise could be a great fit for other roles down the line. you can sign up for job alerts. Skills: Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Title: Senior Claims Officer Location: Parramatta Australia Job Description: Primary Details Time Type: Full time Worker Type: Employee - Locations: Brisbane / Newcastle / Sydney / Melbourne (open to other QBE offices) - Permanent, full-time role - Working Style Hybrid - two days in the office each week, with one designated anchor day set by your team leader - Hours: Monday to Friday, 8:45am - 5:00pm The Opportunity Shape the Future of High-Value Commercial Claims Ready to take the next step in your commercial property claims career? Join QBE as a Senior Claims Officer and play a key role in managing large and complex commercial property claims. This is a fantastic opportunity to use your technical expertise, customer focus, and resilience to deliver exceptional outcomes while continuing to grow within one of Australia's leading insurers. About QBE - At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. - We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. - What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role In this important role, you will: - Manage an end-to-end portfolio of large loss and complex commercial property claims, with support from highly experienced leaders - Deliver an exceptional customer experience through clear, proactive, and empathetic communication across verbal, written, and face-to-face interactions - Build strong, trusted relationships with brokers, customers, suppliers, and internal partners - Thrive in a dynamic, fast-paced environment where no two days look the same - Help drive continuous improvement across the broader claims function by applying your expertise and insights About You To succeed and grow in this role, you will bring: - Corporate property claims experience, including ISR (Industrial Special Risks) claims - A calm and resilient approach, with the confidence to make sound decisions even under pressure - Strong interpersonal skills and the ability to guide customers and stakeholders through complex situations with clarity and empathy - Solid computer skills, a willingness to learn new systems, and the ability to prioritise effectively - A proactive, self‑motivated mindset with a passion for delivering excellence and embracing change - A commitment to continuous improvement and contributing to the overall performance of the claims function Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: - 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance - Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice - 18 weeks' gender-equal flexible leave for all new parents, including paid super Awards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: - 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program - 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards - Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates Skills: Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Assessments, Sound Judgment Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.