Role Description The Construction Systems Specialist is the primary service and support contact for Autodesk Forma (ACC) end users across FTI. This role combines the service orientation of a Business Systems Administrator with hands-on expertise in Forma (ACC) field workflows — RFIs, submittals, issues, forms, and document control. The ideal candidate is empathetic, process-driven, and technically fluent, ensuring project teams in the field and in the office can rely on Forma (ACC) as a daily tool. Qualifications - Associate degree or higher in Construction Management, Information Technology, or related field or equivalent professional experience - 4-6 years of hands-on experience administering Forma (ACC), BIM 360, or equivalent construction platforms Requirements - Travel: 0-15% - Work Schedule: This position works between the hours of 7 am and 5 pm, Monday through Friday. Key Responsibilities - End-User Support & Incident Resolution - Serve as the first point of contact for Forma-related incidents, requests, and how-to questions from PMs, superintendents, field engineers, and VDC staff - Triage and resolve support tickets in ServiceNow or Jira; escalate platform-level issues as needed - Manage and communicate resolution expectations clearly throughout the support lifecycle - Maintain and continuously improve a Knowledge Base of Forma (ACC) articles, SOPs, and workflow guidance - Utilize strong customer service and communication skills to effectively support both technical and non-technical users - Leverage service management tools such as ServiceNow, Jira, or similar platforms to track and resolve issues - Field & Construction Workflow Configuration - Configure, standardize, and maintain RFI, submittal, issue, and forms workflows within Forma (ACC) - Support mobile usage of PlanGrid / Forma Build for field teams, including device setup and workflow guidance - Develop and maintain SOPs for document control, transmittals, and field reporting - Monitor workflow adoption and compliance; identify friction points and drive improvements - Apply hands-on experience supporting core construction workflows (RFIs, submittals, issues, document control, and forms) - Training & Onboarding - Deliver training sessions and onboarding for new users and project teams on ACC field workflows - Develop and maintain training materials, quick reference guides, and onboarding checklists - Support smooth project handoffs into Forma (ACC) in partnership with preconstruction and project teams - Facilitate adoption across field crews, office staff, and subcontractors - Create clear, accessible documentation and training materials tailored to diverse audiences - User Provisioning & Account Management - Create and maintain internal documentation, SOPs, and reference materials for field workflows - Contribute to the Design Technology team playbook and knowledge base - Participate in platform reviews to identify workflow optimization opportunities - Stay current on Forma (ACC) product updates related to field workflows and document control - Documentation & Continuous Improvement - Create and maintain internal documentation, SOPs, and reference materials for field workflows - Contribute to the Design Technology team playbook and knowledge base - Participate in platform reviews to identify workflow optimization opportunities - Stay current on Forma (ACC) product updates related to field workflows and document control Benefits - Industry-leading benefits as an investment in the lives of team members and their families - Competitive, merit-based compensation - Career path development and a flexible and robust benefits package

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