WhatConverts

Role Description At WhatConverts, we’re looking for a motivated Jr. Systems Administrator who’s excited to grow beyond traditional IT support and into cloud infrastructure and security operations. This is more than a helpdesk role; it’s an opportunity to work directly alongside senior infrastructure and security leadership at a fast-growing SaaS company while building hands-on experience with modern cloud environments, compliance, and internal operations. - Be the go-to support partner for internal IT and account access requests - Provision users, manage devices, and maintain SaaS tools and permissions - Troubleshoot VPN, MFA, browser, and productivity app issues - Support security initiatives, SOC 2 compliance efforts, and internal documentation - Help manage SaaS renewals, licensing, and operational workflows Qualifications - 1–3 years of IT support, helpdesk, or junior systems administration experience - Familiarity with tools like Google Workspace, Slack, password managers, MDMs, or similar SaaS platforms - Understanding of SSO, MFA, and access management basics - Strong communication skills and a service-oriented mindset - Self-driven, security-minded, and comfortable working remotely Requirements - Exposure to AWS or cloud certifications in progress - Experience with tools like Rippling, Duo, Datadog, Secureframe, or OpenVPN - Familiarity with SOC 2 or customer security questionnaires Benefits - Remote-First: Empowered to work agilely in a fully remote environment with no risk of office return. - Immediate Impact: From day one, take ownership of projects and make a direct impact. - Health & Wellness: 100% employer-paid premium medical, dental, vision, and life insurance. - 401k with 5% Match: Secure your future with immediate vesting. - Employee Support: Access counseling, legal, and debt management services through our EAP. - Generous PTO & Flexible Time Off: Accrue PTO with additional days for tenure, plus up to 4 hours of flex time per week for personal matters. - Parental & Bereavement Leave: Paid leave for life’s important moments. - Volunteer Day: Give back with an annual volunteer day. - Diversity & Inclusion: Join a positive, supportive, and inclusive workplace. - Remote Work Perks: $100 monthly stipend to ensure your home office needs are met and company-provided devices.

Role Description Ready to work on a product customers genuinely love while solving real engineering challenges that directly impact growth? At WhatConverts, we’re looking for a Back End Engineer to help enhance and scale our SaaS platform used by marketers and businesses to prove and grow marketing ROI. You’ll work closely with our development team to build new functionality, troubleshoot complex architectural challenges, and contribute across the full development lifecycle in a collaborative, fast-moving environment. What you’ll be working with: - PHP, JavaScript, HTML, CSS - MySQL databases - AWS services like RDS, S3, SES, EC2 & Route 53 - Git/SVN version control - Modern SaaS application development Qualifications - 3-5 years of web development experience - Strong server-side development background - Someone who cares deeply about clean, secure, scalable code - A problem solver who thrives in a collaborative environment - Bonus points for Vue.js experience Benefits - Remote-First: Empowered to work agilely in a fully remote environment with no risk of office return. - Immediate Impact: From day one, take ownership of projects and make a direct impact. - Health & Wellness: 100% employer-paid premium medical, dental, vision, and life insurance. - 401k with 5% Match: Secure your future with immediate vesting. - Employee Support: Access counseling, legal, and debt management services through our EAP. - Generous PTO & Flexible Time Off: Accrue PTO with additional days for tenure, plus up to 4 hours of flex time per week for personal matters. - Parental & Bereavement Leave: Paid leave for life’s important moments. - Volunteer Day: Give back with an annual volunteer day. - Diversity & Inclusion: Join a positive, supportive, and inclusive workplace. - Remote Work Perks: $100 monthly stipend to ensure your home office needs are met and company-provided devices. Company Description WhatConverts is a B2B SaaS company specializing in marketing attribution and lead tracking solutions. We empower businesses to make data-driven decisions by providing deep insights into their marketing campaigns and helping them understand what drives conversions. As a remote-first company, we foster a mission-focused and performance-driven culture, valuing integrity, initiative, and innovation.

Crush Quotas. Sell Value. Win Remotely. Account Executive (AE) Location: Fully Remote (USA) 🚀 Ready to close deals and level up your career? Let’s make big things happen! 💥 Imagine closing deals effortlessly from the comfort of your own home! Enjoying the thrill of earning uncapped commissions. Does this sound like you? 👀 - Achieving a quota of $1M ARR feels effortless, and you have achieved this. - You're excited about selling a SaaS product that customers truly LOVE and NEED! (Take a look at our reviews on G2.) - Prospecting for leads is second nature to you! - Contributing to both a company’s success and your own is something you’re passionate about. - You have an interest in or prior experience with the MarTech industry! - You are motivated by financial success while also valuing the importance of selling based on value over price. - You have perfected an outbound strategy that has successfully led to closed deals! 👏 Why wait? This is your chance—APPLY NOW! Interested in What You'll Be Doing? Here Are Some Key Responsibilities: - Own the full sales cycle from first touch to closed/won — outreach, follow-up, and clear next steps throughout. - Lead product demos that make attribution, lead tracking, and ROI click for marketers and agency leaders. - Build and manage your own book of business inside our CRM (Zoho), keeping your pipeline clean and moving. - Sell with insight rather than pressure, guiding prospects through a buying journey that emphasizes clarity and confidence. - Work closely with marketing and leadership to refine messaging, shape outbound strategy, and share what you’re seeing in the field. - Hit and exceed KPIs that actually matter — demos, revenue, and closed deals — with no vanity metrics. Company Benefits/Perks: - Remote-First: Work flexibly from anywhere in the U.S. - Immediate Impact: Own projects from Day 1 and see your work drive growth. - Health & Wellness: 100% employer-paid medical, dental, vision, and life insurance. - 401(k) with 5% Match: Invest in your future with immediate vesting. - Employee Support: Access counseling, legal, and debt management services through our EAP. - Generous PTO & Flexible Time Off: Plus extra hours of flex time each week for life’s little moments. - Parental & Bereavement Leave: Paid time off when it matters most. - Volunteer Day: Give back with a dedicated volunteer day each year. - Remote Work Perks: $100 monthly stipend and company-provided equipment to set you up for success. Before you hit “apply,” take a peek at what makes us awesome: - Curious about the culture? Come see what keeps the vibes high - See what sets us apart - See what people are saying on G2 If you're excited to grow your career in a fast-moving SaaS company alongside smart, supportive colleagues — we’d love to meet you. WhatConverts is an equal opportunity employer. We recruit, hire, pay, and promote without regard to gender, race, sexual orientation, age, religion, veteran status, physical/mental abilities, or any other identities protected by law.

Role Description Help us redefine customer satisfaction, one support ticket at a time. We are looking for a Technical Support Engineer who is equal parts curious, customer-focused, and technically confident. This is not your run-of-the-mill Support role. You will be working on the front lines with users, diving into deep troubleshooting, solving real marketing attribution problems, and helping businesses be best equipped to see the true impact of their marketing efforts. As part of our highly-rated Support team, you’ll play a key role in driving customer success. In this role you’ll get to: - Provide timely, thoughtful Support via email, live chat, phone, and screen shares. - Troubleshoot HTML, JavaScript snippets, integrations, and attribution setup across platforms like Google Analytics, Zapier, CRMs, and other ad tools. - Guide customers through setup and configuration of attribution tools, number swapping, and lead tracking to align with their specific use cases and marketing goals. - Work with our dev team to escalate and document bugs, feature requests, or other edge cases. - Contribute to and improve our internal SOPs and Knowledge Base articles. - Investigate attribution and data issues with precision, surfacing insights and recommending improvements. - Be a calm, clear, and empathetic problem-solver—even when the issues are complex. Qualifications - 3+ years of experience in technical support or a related customer-facing technical role. - Experience supporting a SaaS product—especially in marketing, analytics, or web tools. - Comfortable troubleshooting HTML, JavaScript, and browser-based issues. - Knowledge of Google Analytics or similar web analytics experience. - Experience with Zapier, CRM software and/or B2B SaaS software. - Basic understanding of Google Paid Ads and SEO tactics. - Strong written and verbal communication skills—you explain technical things clearly and confidently. - Naturally empathetic with a high level of patience; you never make a customer feel like they asked a “silly” question. - A detail-oriented problem solver who enjoys digging into issues, documenting clearly, and following through. Benefits - Remote-First: Empowered to work agilely in a fully remote environment with no risk of office return. - Immediate Impact: From day one, take ownership of projects and make a direct impact. - Health & Wellness: 100% employer-paid premium medical, dental, vision, and life insurance. - 401k with 5% Match: Secure your future with immediate vesting. - Employee Support: Access counseling, legal, and debt management services through our EAP. - Generous PTO & Flexible Time Off: Accrue PTO with additional days for tenure, plus up to 4 hours of flex time per week for personal matters. - Parental & Bereavement Leave: Paid leave for life’s important moments. - Volunteer Day: Give back with an annual volunteer day. - Diversity & Inclusion: Join a positive, supportive, and inclusive workplace. - Remote Work Perks: $100 monthly stipend to ensure your home office needs are met and company-provided devices.

Be the Backbone of Our Data. Power the Insights That Drive Growth. Database Administrator Location: Fully Remote (USA) About WhatConverts WhatConverts is a B2B SaaS company specializing in marketing attribution and lead-tracking solutions. We empower businesses to make data-driven decisions by providing deep insights into their marketing campaigns and helping them understand what drives conversions. As a remote-first company, we foster a mission-focused and performance-driven culture, valuing integrity, initiative, and innovation. Position Overview We’re looking for a MySQL DBA with strong SQL optimization skills who can own both the operational health and the performance of our databases. You will be responsible for reliability, backups, and structure, and you should also enjoy writing and reviewing queries, tuning schemas, and collaborating with engineers to maintain clean, fast, and available data. In this role, you will: Administer and monitor our Amazon RDS MySQL environments, including configuration, upgrades, and patching. Analyze and tune queries and indexes for high-traffic workloads using tools such as slow query logs and execution plans. Design and evolve schemas so that new and existing features stay performant, consistent, and friendly to CDC. Plan, implement, and regularly test backups, point-in-time recovery, and disaster recovery procedures. Maintain database security, including access control, roles, encryption settings, and auditing where needed. Work closely with developers on schema changes, query reviews, and application-level performance issues. Support reporting and analytics by providing well-structured data models, views, and documented query patterns. Improve reliability through monitoring, alerting, and clear runbooks for incidents and failover. Take on SQL development work where deeper database knowledge is needed, for example complex reporting queries or refactoring legacy SQL. What we’re looking for: 3 to 5+ years as a Database Administrator working with MySQL or similar relational databases in production. Strong SQL skills, including query optimization, indexing strategy, and schema design. Hands-on experience with database administration: backups, recovery, scaling, and performance tuning, ideally on AWS RDS. Experience in planning and executing schema migrations and query refactoring in live systems. Comfortable working with AWS tooling around RDS, networking, and security. Strong focus on data integrity, automation, and monitoring and alerting for performance and reliability. Self-motivated, detail-oriented, and ready to take ownership of key database systems. Collaborative mindset, working closely with developers on schemas and queries, but also confident working independently. Experience with CDC, ETL, or high velocity data pipelines from RDS into reporting or frontend data stores is a plus, but not the primary focus of the role. Bonus: You’ve worked with SaaS, marketing, or call tracking data. You have experience in PHP, Python, or NoSQL. Company Benefits/Perks: Remote-First: Empowered to work agilely in a fully remote environment with no risk of office return. Immediate Impact: From day one, take ownership of projects and make a direct impact. Health & Wellness: 100% employer-paid premium medical, dental, vision, and life insurance. 401k with 5% Match: Secure your future with immediate vesting. Employee Support: Access counseling, legal, and debt management services through our EAP. Generous PTO & Flexible Time Off: Accrue PTO with additional days for tenure, plus up to 4 hours of flex time per week for personal matters. Parental & Bereavement Leave: Paid leave for life’s important moments. Volunteer Day: Give back with an annual volunteer day. Diversity & Inclusion: Join a positive, supportive, and inclusive workplace. Remote Work Perks: $100 monthly stipend to ensure your home office needs are met and company-provided devices. Before you apply you should: Learn about our team Read about what makes us different or watch a product overview Read our reviews on G2 If you're passionate about working in a dynamic, fast-growing company with smart colleagues and opportunities for development, come grow with WhatConverts. WhatConverts is an equal opportunity employer. We recruit, hire, pay, and promote without regard to gender, race, sexual orientation, age, religion, veteran status, physical/mental abilities, or any other identities protected by law.