• Function as the primary contact for technicians who are resolving problems in the field • Use your background in automation to resolve unique and complex problems • Continuously mentor and develop skills of coworkers to empower them in performing repairs • Manage onsite resources during repairs and deployments, including both contractors and Ocado employees • Responsible to participate in the completion of HW and SW repairs and updates, including oversight of third-party contractors • Devise and call out process improvements, propose detailed solutions, develop documentation and manage implementation of changes • Identify, research, diagnose, and troubleshoot solutions to resolve customer issues • Oversee updates to preventative maintenance schedules and repair procedures • Perform duties at ground level requiring frequent kneeling, squatting, crawling, and working in tight or restricted areas. • Act as a resource for engineering, product, service and sales teams when required • Travel to potential customers' sites to complete pre-deployment evaluations and communicate findings to stakeholders • Travel to customers' sites to complete and supervise either deployment or removal of hardware • Travel between customer sites to complete hardware and software updates as directed by the operations team • Travel to Kindred offices to assist in hardware project design and implementations

Title: Clinical Field Specialist, CT - Southeast Location: South Carolina Greenville United States The Clinical Field Specialist, CT is responsible for optimizing customers' imaging programs and workflows by assisting with the proper use of Heartflow products (e.g. CT quality, systems, processes). This includes traveling to customer sites to deliver training and build relationships with Technologists, Radiologists, Cardiologists, and other customer representatives. The Clinical Field Specialist, CT will have substantial experience in clinical and cardiac CT, will be able to express a deep understanding of Heartflow's technology and products, and will be passionate about delivering the highest level of customer support. Job Responsibilities: - Assess the customer lifecycle and ensure the coronary CT program is optimized to set up customers for success. - Identify areas of improvement and make recommendations to enhance quality acceptance rates during customer onboarding. - Ensure customer has implemented any necessary changes to optimize use of Heartflow products on a continuous basis. - Conduct virtual and/or live training of technologists using various delivery methods, including product demonstrations, one-on-one, and group training sessions, to transfer knowledge on the use of Heartflow products in assigned geography. - Establish credibility and sustain strong working relationships with key stakeholders. - Ensure proper records (e.g. customer contacts, CT volume, engagement logs, training records, etc.) and documentation are input and maintained in Heartflow systems. - Capture customer feedback and participate in clinical discussions with customers and colleagues regarding Heartflow analysis on multiple products. - Maintain knowledge of the latest CT and Workstation technology innovations, training delivery methodologies, and training materials for effective training. - Build and execute on plans to proactively optimize customer performance and identify opportunities for improvement. - This is a remote position with up to 80% travel. Ability to take periodic on-call responsibilities Skills Needed: - Expert knowledge of cardiac CT is required - Teaching and industry experience are highly desirable - Strong communication skills and demonstrated success in building relationships Educational Requirements & Work Experience: - Associate degree in radiology, technology or related field required; Bachelor's Degree preferred - Minimum 3 years cardiac CTA experience - Must have active ARRT Certification in CT or Board Certified in Radiology A reasonable estimate of the base salary compensation range is $90,000 to $125,000 per year. This position is eligible for discretionary commission-based earnings.

• Conducting customer visits and providing on-site technical consultation and support • Building and maintaining strong customer relationships • Planning and preparing service assignments both domestically and internationally • Assessing workload requirements and coordinating service operations • Performing service activities, including inspection, maintenance, and repair • Processing warranty cases, including fault analysis and corrective actions • Preparing and delivering on-site training sessions • Preparing reports for internal and external use • Ensuring compliance with company safety regulations and occupational safety standards  • Maintaining orderliness and cleanliness in the workplace

• daily travel to locations in and around the Lexington area • Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment • Maintains field service log and filing system • Conducts follow up calls with the customer to ensure satisfaction of work • Responsible for meeting daily service repair needs and driving customer satisfaction • Installs, repairs and maintains equipment in the field; provides customer training as required • Completes all scheduled maintenance within required deadlines • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis • Maintains an accurate inventory of parts and tools • Reviews all logs for open issues and prepares formal reports to customers as necessary